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  • Angle. Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black.
  • Left. Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black.
  • Alt View 11. Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black.
  • Alt View 12. Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black.
  • Alt View 13. Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black.
  • Alt View 14. Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black.
  • Alt View 15. Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black.

Samsung - 3.1-Channel Soundbar System with 6-1/2" Wireless Subwoofer and Digital Amplifier - Charcoal Black

Model:
HW-N550/ZA
SKU:
6199816
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Customer reviews

Rating 4.5 out of 5 stars with 1580 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the 3.1-Channel Soundbar System for its exceptional sound quality, describing it as excellent. They also appreciate the easy setup process, with comments highlighting how simple it is to connect and set up the device. While some customers mention that the bass could be stronger, the overall sentiment is positive, with many expressing satisfaction with the product's value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,580 reviews

  • Sounds better in store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person showed me two models - this one and another with was $50 cheaper. This model apindwd incredible in the store, hot it home- sounds like my cell phone speaker. Disappointed.

    No, I would not recommend this to a friend

  • don't do online open box/ missing accessories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy open box on line. I picked the excellent condition option because BB promised it had all the accessories. Well, it's missing a remote, optical cord and wall mounting brackets. I went to a store, they said they couldn't help because it was an online purchase. When I called to discuss BB rep said she didnt know which dept to transfer my call because I wanted the accessories as promised, and after 10 min on hold transferred me to a dept who just hung up the phone. I'm an elite rewards member too. Horrible way to treat someone

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      commish129,

      I am very sorry to hear of the unfortunate purchasing experience you had through Best Buy.

      We will document your case and concerns and share with our internal sales team.

      Should you ever need assistance with this Soundbar System, please reach out to us at
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      ~Samsung Solutions Samsung

  • Cons mentioned:
    Connectivity

    Bad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good! I’ve used this and it always had problems connecting to my Samsung tv! Would not recommend

    No, I would not recommend this to a friend

  • Poor quality for Samsung product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and set it up and was very disappointed in the sound quality of the bass sub woofer box It was very dull and barley any sound and little to no bass reflex. I called Samsung support they walked me through the reset and made sure setting were correct but still poor quality. I boxed it up sent it back for refund. Very disappointed. It was hooked up correctly but it was poor quality unit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Michael:

      I am sorry to hear that you were not completely satisfied with with the Samsung N550 Soundbar and have returned it. Your overall customer experience is very important to Samsung and will be shared with our internal teams.

      Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:

      1) Phone: 1-800-SAMSUNG (ask for Soundbars)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
      2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  https://www.facebook.com/samsungsupport
      4) Twitter:  https://twitter.com/SamsungSupport

      The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.

      - Samsung Solutions Samsung

  • Didn’t have the bass I was wanting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3.1 sound bar was not what I expected. I was wanting something with bass that you could feel and enjoy but I returned it for the 5.1 with the add on subwoofer.

    No, I would not recommend this to a friend

  • Major disappoitment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this sound bar to go along with a large TV at the advice of the sales person. Geek Squad installed it and nothing is right. When the TV turns on the sound bar does not. Often the sound bar turns on by itself. Worse is the voice sync. The voices do not match at all the lips moving on TV screen. Geek squad has been out twice but still the same. Three other TVs in the house without sound bars all running off the same Xfinity service do not have the problem.

    No, I would not recommend this to a friend

  • Great boost of the sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one was really excited for it but after a couple of weeks i noticed that the sound was muffled. Clarity of the sound if the issue

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup

    didnt like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    poor sound easy to hook up tried it for a week or so didn't like took it back to best buy

    No, I would not recommend this to a friend

  • Not worth it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this immediately. It wasn’t worth the price. Spend marginally more for a much better system.

    No, I would not recommend this to a friend

  • Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best sound quality for the value. You can get almos the same sound quality for much cheaper.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in this soundbar.For the money spent i expected much better bass and overall sound.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bass

    I should have gotten the warranty i the sub doesn'

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 2 years old and the subwoofer won't connect with the sound bar

    No, I would not recommend this to a friend

  • Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting more for what paid for. I would have rather bought a more expensive system for better sound quality.

    No, I would not recommend this to a friend

  • Subwoofer needs to be larger.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough volume or bass. I have to turn the volume on the tv up to maximum to get the desired effect.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Fuzzy:

      I am sorry to hear that you were not completely satisfied with its low volume.

      Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
      1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
      2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
      3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
      4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
      5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.

      I hope these tips help to enhance your audio enjoyment.

      For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      - Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Great sound and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a good base to go with your sound this is the one.

    I would recommend this to a friend

  • No Bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System hardly puts out any bass, after the fact, I read similar complaints....I returned it

    No, I would not recommend this to a friend

  • Be aware of Geek Squad approval

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After connecting product to tv, subwoofer had a constant trumping sound. Returned to store

    No, I would not recommend this to a friend

  • Sub sucks don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is just alright but the sub woofer totally sucks, would not recommend buying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Bob22858,

      Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you are not satisfied with the bass sound quality.

      Please know that the HW-N550 has a dedicated Subwoofer level control on your remote.

      The button is labeled “WOOFER”, and is located to the right of the Volume button.
      Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
      Pressing the button will revert the subwoofer volume to level 0.

      I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Solutions Samsung

  • Horrible soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this more expensive sound bar, to only hear a lot of distortion in sound. Have spoken to Geek Squad, told to bring over to store. We are disabled, and is hard to get around, so we are stuck with a terrible sounding bar. If I could give NO stars, I would.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      BobL:

      I am very sorry for the distorted sound issues you have encountered with your N650 Soundbar Systems. I understand the frustrations and the inconveniences this has caused.

      Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.

      You can reach us via any of the below options:
      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: http://m.me/samsungsupport
      4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung soundbars with a 1-year manufacturer's limited warranty, if purchased brand-new directly from BestBuy.com or any other authorized seller.

      Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.

      - Samsung Solutions Samsung

  • I returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like it was under powered and the sound quality was not great.

    No, I would not recommend this to a friend
Page 77, Showing 1,521-1,540 of 1,580 reviews
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