Customer Ratings & Reviews
- Model:
- HW-N550/ZA
- SKU:
- 6199816
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 3.1-Channel Soundbar System for its exceptional sound quality, describing it as excellent. They also appreciate the easy setup process, with comments highlighting how simple it is to connect and set up the device. While some customers mention that the bass could be stronger, the overall sentiment is positive, with many expressing satisfaction with the product's value for the price.
This summary was generated by AI based on customer reviews.
I return this item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t have the quality that I expect I return this audio system
No, I would not recommend this to a friendBrand response from Samsung
Posted .1Kike:
Thank you for your review of this Samsung N550 Soundbar System. I am sorry to hear that it did not work out for you and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Meh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded awesome in store! Hooked it up to the Samsung TV I bought at the same time and the soundbar actually sounds worse than the regular TV volume. I don't use the soundbar at all, it's just a very expensive decoration under my TV. So disappointed I wasted money on this!
No, I would not recommend this to a friendThere are better options for cheaper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar because I figured the name brand would automatically make it good. I could never have been more wrong. This sound bar sounded worse than the speakers that come on the tv. I ended up returning it for one that was $150 cheaper that sounds ten times better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Txreviewerewer:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will share your concerns with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to regain you as a customer in the near future.
- Samsung Solutions
Not as great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work great for my new curve TV had to return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ml0127:
Thank you for your review of this Samsung HW-N550 Soundbar System. I am sorry to hear that it did not work out for you and returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Sound was "muddy" with too much bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was "muddy" with too much bass, and I needed the closed captioning even more. Replaced with a Yamaha YAS-108, which does not have a sub-woofer, so there is much less bass and its sound is much clearer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .robfrommichhigan:
I am very sorry to see that you have returned this Samsung Soundbar System because of the muddy sound experience and closed captioning.
Should you ever decide to purchase another Samsung Soundbar and run into issues or have questions, please know that we are always here to help and can be reached at the following:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.
- Samsung Solutions
Don't buy!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, lasted all of 2 1/2 months. Sound doesn't work; Best Buy return policy is 30 days so I am stuck with a $350 piece of junk!!! I would give it 0 stars, but that is not an option
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thom:
I am very sorry for the issues you have encountered with your HW-N550 Soundbar System. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Terrible sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these hoping our TV would sound better but somehow this made them sound worse. No matter how we tweaked them the sound was bad..ended up taking them back for something better.
No, I would not recommend this to a friendSound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy at all about it . The sound at the store was way better then I got it home . Works good with Bluetooth but when hooked up to tv very low sound
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mark:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
- Samsung Solutions
Sound bar is awful it’s already making popping noi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As previously stated this sound bar didn’t work when we first used it. Even worse I didn’t get a warranty on it so, I guess I got taken advantage of...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kirby:
I am very sorry for the issues you have encountered with your Soundbar System. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
The Samsung HE-N550 soundbar system is backed by a one-year limited manufacturer’s warranty when purchased brand-new from an authorized seller, like Best Buy.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Not happy with this at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this item or recommend to anyone. I have had too much trouble with the Subwoofer
No, I would not recommend this to a friendGreat if you only want it for a year!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for almost 2 years, though half of the bar doesn’t work anymore. definitely did not last!!
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Sub would not link. I did not get hassled with the return. This unit was exchanged for another brand.
No, I would not recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, terrible support, Best Buy was helpful in the return process but the product was less than satisfactory.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fosti:
I am very sorry to see that you were not happy with the Samsung HW-N550 Soundbar System and have returned it.
If you would like to share more specifics about your experience, please do reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Your thoughts on user experience are greatly appreciated and will be shared with our teams. We hope to regain you as a customer in the near future.
- Samsung Solutions
Hate it. Going to return it. Used to using Sonas.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to have two pieces to the speaker. Going to take it back and get the Sonas. I hate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Texan1967:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned it.
Your feedback is very important to us and your concerns about the separate subwoofer will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to have you as a customer again in the near future.
- Samsung Solutions
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bit the dust after 3 years. Sorry expect a bit longer life.
No, I would not recommend this to a friendWeak sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was poor..it was not enough to make me feel as i in theater..it is poor sound...
No, I would not recommend this to a friendBrand response from Samsung
Posted .JJJung:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
- Samsung Solutions
I was fooled at the store...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When i got this unit home it sound nothing like the store. The bass lacked big time.
I would recommend this to a friendStopped working after one year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted one year, be careful, Geek service was great
No, I would not recommend this to a friendI didn't like this soundbar, I returned it .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lack of quality sound, had it turned up to 60 and the sound was low.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rico:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned it.
Your feedback is very important to us and the sound quality concerns will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
- Samsung Solutions
Sound not what we were looking for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was not as good as I would expect Samsung to have.
No, I would not recommend this to a friend