Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
Poor product. Poor customer service.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a known problem according to Samsung, they are only offering me 149.00 refund. Piece of crap. Waiting to see if Samsung will replace system. More to follow.
No, I would not recommend this to a friendPiece of crap!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this for less than a year and some of the speakers in the soundbar stopped working. We had to throw it away will never buy another Samsung Soundbar again!
No, I would not recommend this to a friendnot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hook up sound bar to Samsung tv and didn't work. Called customer service and went though the motions. I told them remote and sub woofer not working. It did work for 2 days. Bought a LG
No, I would not recommend this to a friendHorrible sound quality when not staged in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a huge disappointment the base sounded ok in store where staged but in a home it’s garbage no base at all do not Buy this cause u will just return it like I did.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ramrod,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Please know that our store units are calibrated to the retail environment, which may be different from a best performing setting for your home. Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or simply tweet us at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Not smart to buy open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to tell the value of the product because it was open box. It worked correctly for a few days and now is not dependable. I will return it for a new same product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Improvement from the HW450
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First i bought the HW450 (next model down which is the mid-range). I set it up with my TCL and was a good improvement. It went about 10% louder, had about 30% more depth, and improved the clarity slightly. Also added noticeable bass. However, my gripe with it was that voices sounded unnatural. Could have been louder (sometimes i had it all the way up. Could i have lived with it? definitely, but felt i would have regretted it later on. Picked up the 550. Only 20w difference, same sub. BIG difference. It goes about 20% louder but is much clearer when people are talking and sounds completely natural. Therefore, i have the volume about 50% where i had the 450 most of the time. Bass is the same since it has the same sub, but everything seems deeper, louder, clearer. Also, i listened to this die by side against other more expensive soundbars from JBL and Klipsch. I'm not a Sansung loyalist. Having said that, the 450 was inferior but the 550 was superior.
I would recommend this to a friend Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this sound bar is extremely hard to connect. Save your money and get on that is much easier to connect
No, I would not recommend this to a friendWilder not strong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good purchase for me. The sound is not strong. I expected more out of the wolfer. Very weak sound and just not worth the money spent.
No, I would not recommend this to a friendHard to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very confusing to set up so I never had a chance to hear the sound. I exchanged it with a Bose sound bar and it works great
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Mile,
Thank you for purchasing this Samsung HW-M550 Soundbar System
I am sorry to hear that you were not completely satisfied with the user experience.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
DONT BUY THIS! the speakers make a popping noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible quality poor sound loses connection continuous popping noise Best buy was not helpful in resolving the problem
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money , JUNK ! This stuff is no difference than my TV speakers I was very disappointed how week this system is .
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Rico, we understand your frustration with this soundbar. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
brought back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i didnt get to use the soundbar because when i hooked it up the woofer did not work i had to bring it back to the store
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .wholike2001,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that it did not work out for you,
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Pathetic!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 25 year old Panasonic sterio hooked up through the AUX jack sounds better than this $300+ sound bar and bass!!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Myhorsekisses
Thank you for purchasing this Samsung HW-M550 Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy this! Worked for 2days then stopped. Tried everything still junk, took it back.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Nothappy,
I am sorry to hear that the HW-M550 did not work out for you.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to navigate the remote; sound is no louder than the tv sound. Bass is annoying.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Lscgroomer,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
Never buy this sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst sound bar I ever had. I just disconnected it. I would like to return it
No, I would not recommend this to a friendTerrible sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing- spent 30 minutes with Samsung to get it to work- Geek squad was no help
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Ram2,
Thank you for your feedback on the Samsung HW-M550 Sound bar System I am very sorry for the issues you have encountered, and understand your disappointment.
I hope that you are able to enjoy the unit after the trouble-shooting.
Should you need any further assistance, please contact us:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Not worth it just cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this product we have had nothing but problems with it
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a diehard Samsung fan so picking this over the competition was an obvious choice. I had a budget to work with as well. The sound quality is a huge upgrade over my previous speaker/subwoofer setup. Makes my room feel like a mini movie theater. I also got the add on surround sound speakers and would recommend. They werent expensive and really made the difference. Throughly impressed. I think the negative reviews are people who clicked the wrong product...
I would recommend this to a friend not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it has quit working in less than a year iwould not recomend it to anyone
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .millie,
Thank you for your review of this Samsung HW-M550 Soundbar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can call Samsung Customer Support toll-free at 1-800-SAMSUNG.
Or insert this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
You can also tweet us at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
