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Customer Ratings & Reviews

Your price for this item is $2,666.99
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Customer reviews

Rating 4.2 out of 5 stars with 275 reviews

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Rating by feature

  • Quality

    Rating 3.1 out of 5 stars

  • Value

    Rating 1.9 out of 5 stars

  • Ease of Use

    Rating 2.8 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are delighted by the spaciousness, convertible zone, and storage space of the 31.7 Cu. Ft. 4-Door Flex French Door Refrigerator with Convertible Zone. They appreciate the flexibility of changing the refrigerator and freezer areas and find the 4-door design very useful. However, some customers have experienced issues with the ice maker freezing up and becoming defective, and a few find the refrigerator to be quite expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 275 reviews
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the refrigerator. One of the features that she likes the best is how the bottom right compartment can be adjusted to be additional refrigerator space or freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it beautiful, big and plenty of space........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent refrigerator best I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took everything out of my old fridge and put in this New one and it was still half empty. 31 cubic feet is amazing. I really love this new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for keeping organization

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been extremely satisfied with this refrigerator so far. I wanted a french door but did not want the freezer to be a big drawer so I was happy to find this new product offered. The split door freezer helps to maintain organization and does not create a mess like a freezer drawer would do. The half sliding shelf is nice for when you have more tall items than usual but than can convert it back to a full shelf for use. Plus the design on the outside is so sleek looking. The only con is that the ice dispenser seems pretty slow to dispense and at first spits out small pieces of ice when on cube setting. Overall I would recommend this fridge to anyone and everyone. Just make sure to measure the doorways prior to delivery to ensure it will fit into your house. I had to take my doors off and door frame out in order to fit it....BUT it was WELL worth it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually love this fridge. Have used it as 3 temp box since day one and it keeps the things we like at the perfect temperature. Makes nice for chilling lettuce for wedges and makes drinks ice cold. Highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator, lots of space. I like the convertible freezer. You can turn the bottom right into a freezer or fridge. Don't forget to measure your door and the hallways where your passing with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All the room I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this model because of the all the room it has! I can fit anything from regular groceries, to all my party foods, including a tiered cake. The ability to choose to have dual freezers or to turn the bottom panel into another refridgeratored side is awesome !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is great refidgerator for entertaining

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is practical refrigerator for family use, we are very happy and extremely satisfied with our selection of the model unit it is a practical refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freezer is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. Love the flex compartment and the drawers and shelves in the freezer. The drawers and shelves in the freezer makes it much easier to organize and find what you are looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it when it came out and had only 2 reviews on best buy and one had negative review. I was hesitating investing this much money, but turns out good so far had no issue. And got it when it was on sell, got it for good deal. Looks excellent with my brand new House matches with other stainless steel appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomy and flexible refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerateor looks wonderful from the outside. The flexibility of the lower compartment being refrigerator, freezer, or chiller is a great feature. Others have reported problems with the ice maker, but ours is trouble-free so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second replacement fridge. This one is working fine. I got this as it has three different airflow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for large house holds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    storage everywhere, love the feature that lets you use a freezer side as a cooler or additional refrigerator space or even a win cooler.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meet Samson.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large fridge to help downsize. Went from two refrigerators to one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Refrigator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator after reading a lot of on-line reviews and YouTube Video. I love this frig and I am very pleased with all of it's options. Samsung is the BEST!!!

    I would recommend this to a friend
  • Pros mentioned:
    Convertible zone

    Rated 5 out of 5 stars

    great value for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale on 4th of July. Finally decided to purchase the product after 3 months of research on popular sites. Would have went for a GE but bad review on noise problems led me more to this product. Very generous space.. unique 4 door version of the french door line. Opposite bottom half can be converted to either a freezer or a fridge. Got it for more than a month now..been very satisfied so far.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 3 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool fridge but the size is to big for regular kitchen

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    18 Month Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 18 months in service this exact refrigerator would no longer keep the refrigerator section cold. Service finally came out after 1 1/2 weeks without a refrigerator and in less than 5 minutes told us the refrigerator needed replaced. 5 days later Samsung finally tells us they are just going to issue a check for the price we paid for the refrigerator without tax. Samsung has the worst customer service I have ever experienced! Warning if you are purchasing a Samsung appliance be sure to purchase Best Buy's Extended Warranty and use the Geek Squad Service. Because you will wait forever for Samsung's Service to resolve your issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a great refrigerator. My favorite part is that half of the freezer has 4 different temperatures so it can be a deep freeze or a fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it about a month and so far, I love spaces of this refrig. has. I always need more space for frozen goods and now I have enough space.

    I would recommend this to a friend