Customer Ratings & Reviews

I love love this fridge there is so much room for all my food

The fridge is not the best fridge that they recommended me , plus I complained to customer service but they seem not to care about my issues.

Great product. Especially like the dual ice maker!

I recommend it at a good price, it has very good quality and a good size.

Great space, great shape and excellent product. We like ice maker!

Installers were quick and efficient on install and set up.

Horrible experience at Fairfield outlet store #2695. I went to purchase an open box refrigerator in person. Took few hours to drive, to inspect each floor model. Finally, I found what I wanted, and paid for the model I liked. I also took pictures. It's an open box so refrigerator was at the store. I paid for 5-year warranty, water kit(BestBuy agent added), $100 delivery fees, $59.99 haul the old unit, $24.99 for installation. Credit card was charged. Next day to my surprise I saw the order has only delivery fee $100 and water kit. No refrigerator. But my credit card was charged for $1xxx.xx I contacted BestBuy via chat. Awful customer service. Talked to 6 chat agents whose job was to transfer me to someone else in order not to investigate what happens with refrigerator itself. They accused me that I cancelled refrigerator myself. How dare it could happen I paid $1xxxx and $100 delivery for nothing???? One of the chat agent assured me that I was refunded all amount. I was not. That shady store (or the sale agent who told me he make way more outside of the store) charged me thousands for nothing. Avoid Fairfield store in CA. #2695. And avoid horrible customer service via BestBuy chat. All they did transfer me from one agent to another. I gave 9 consequences call to Fairfield store. Noone answered. I gave call to BestBuy support. At least via phone call to BestBuy I got promise to refund me money "next billing cycle". If BestBuy cancelled my order, why not to refund me immediately. Why next billing cycle? I am still not clear whether that particular store(sales person) were scamming me and charging $100 delivery fee for water kit that they added themself for refrigerator. Or whether BestBuy system canceled in person order due to refrigerator price was changed the next day. If the last one BestBuy, your prices change often. How I am supposed to buy from you? Attached picture of refrigerator and receipt (corrected to hide sensitive info). I can't attest how refrigerator works as I never got it.

As well as be expected well worth the time and investment.!

The refrigerator and freezer don't work, they don't give the correct temperature, and the system is guaranteed and is not responsible for the loss of electricity. If you want to lose your food and money, don't buy it. It's a real headache, and neither Best Buy nor Squash guarantees it.

I love the style. However, it was damaged on the side.

We love our new refrigerator which we purchased from Best Buy. The guys that installed it even loaded our old one into the garage for us. Thank you Best Buy!

This refrigerator and the delivery/set-up couldn't have been better. The refrigerator itself is spacious and the stainless steel construction is very resistant to stains, smudges and streaks. The two biggest drawbacks are the lack of adequate interior lighting and the door shelf adjustment levels. The door shelves are not quite as deep as the need to (could) be and they lack one or two different height adjustments, because a couple of standard height bottled items are just slightly too tall to fit in either of the middle shelves. Not sure why this was accounted for, but it's always the little things that seem to mess up what is an otherwise quite nice appliance.

Great refrigerator! Very spacious and aesthetically pleasing. The only thing I wish was different would be the ability to change the heights of the shelves. The top shelf doesn’t fit a standard size water bottle so I have to split storing beverages on the top shelf and anything taller than that on the bottom. Not a huge deal at all but just for reference.

Our fridge went out and we had to replace it and so far this is the perfect fridge. We have had it two months and I love the two different ice cubes it makes, how it keeps it organized and that it's in the freezer and not the ice maker outside the fridge which gets moldy. The space in the fridge is roomy and perfect for our family of 5. So far, so good. We really have been enjoying it!

This is the best fridge we have ever owned. It is very spacious especially having no ice maker which we didn’t need. It looks really great with our other Samsung appliances in the kitchen.

⭐️⭐️⭐️⭐️⭐️ 100% Recommended – Excellent Samsung Fridge from Best Buy! It’s been a whole year since I purchased my Samsung refrigerator from Best Buy, and I can honestly say it has been a perfect experience from day one. The fridge works flawlessly — no issues, no noise, just excellent performance every single day. It was super easy to set up, and the quality is everything I expected from a top brand like Samsung. The shipping was fast and smooth, and everything arrived in perfect condition. I’m extremely satisfied with this purchase and with Best Buy’s service. I would absolutely buy again without hesitation. If you’re thinking about getting one, don’t wait — it’s worth every penny! Highly recommended — 100% satisfied and very happy! Fingers crossed for that $400 gift card!

My fridge has been the most reliable appliance I’ve ever owned, and I couldn’t be happier with it. From day one, it has worked flawlessly, keeping everything perfectly fresh and at the right temperature. The storage design is outstanding, with plenty of space and well-thought-out compartments that make organization simple and efficient. The shelves and drawers are sturdy, easy to clean, and built to last, showing the high quality of the design. On top of that, its sleek look adds a modern touch to my kitchen. Overall, this fridge has exceeded my expectations.

It’s a smart refrigerator. You can control it with your phone works awesome plenty of room and space. I highly recommend it.

Exact same situation. They are an eeeevil corporation. Mine went bad after 13 months, 1 month after warranty and the support rep told me that was industry standard for warranty’s and there was nothing she could do. I blew my lid and told her that it’s not industry standard for a brand new refrigerator to go bad after one year asked her if she was was deliberately trying to lose my business forever. She relented and said that they would cover the parts and I would be responsible for the labor. I argued further and she relent it again and said that there rules cover it this one time. Two days later, they reached out to me to try and schedule the repair technician coming to fix the issue. They scheduled a visit almost three weeks out. Since it’s just me, it wasn’t the end of the world. as long as the technician comes over to fix the issue and my refrigerator is up and working again with whatever major issue it has I just wanted to buy a little bit more time and was really peeved that it went out that quick. I have never in my life heard of, nor seen a refrigerator going out that quickly and with that little use before this. The technician comes over… A very clean, cut gentlemen, the most clean, cut appliance technician i’ve ever seen. Who incidentally did not speak a word of English, tried my hardest to understand him and absolutely could not. He told me something that sounded like compressor, handset me a paper to sign, gave me a thumbs up and told me it was good to go. Honestly, I was kind of disarmed because I thought that the issue was actually fixed. He was straight from Korea and I just thought he was a text from Samsung corporate. but I was stupid and I was wrong. Two days later the same thing happened again. I called them and told them that nothing was fixed and. The exact same issue had presented itself. My refrigerator was 67° on the inside. And they sent him out again. This time I got out Google translate and he told me that if it happens again then it’s probably the Evap that’s gone bad. I asked him what he did and he laughed and said that he replaced a connector, i forgot what, but, he held up a car small wire assembly. I asked him why he wouldn’t just replace the Eva right then as I had been waiting another two weeks on top of the three weeks that I initially waited. He shrugged and said,”Samsung won’t *unintelligible*, just call.” I called them back and reported that the same thing had happened again and again there was a multiple week wait. My last conversation with the support rep and with her telling me in a very defeated tone that samsung typically won’t replace a refrigerator until at least 5 to 6 trips have been made by the technician. And the technician is literally instructed to not fix the refrigerator perform major repairs. I have bought and owned five Samsung TVs, a Samsung printer, a Samsung laptop, and many other Samsung products… and was even considering moving from iphone to Samsung for the camera. I will never touch a Samsung product again and do my best to ensure that no one in my social group or family ever purchases a Samsung product again… They are complete garbage and their support is trained and instructed to deliberately wait people out when their products go bad during the warranty. Just to ensure that they don’t have to replace it. I know people often read these nightmare and very intense tie rates and don’t pay much attention to them. Because I’m one of those people that reads angry reviews and shakes his head. But I promise you anyone with a French door refrigerator. It will happen to you too, maybe not at fast, but, not by much. I cannot believe that this is how one of the largest electronics manufacturers in the world handles its business.

Perfect distribution for me. I had a side-by-side and the freezer area was under-utilized, With this one, I have enough fridge space and still have plenty of freezer area. The ice maker produces more than I consume, but could be slow for some larger families.