Customer Ratings & Reviews

Purchased in Nov for a 23 Dec delivery. All went well with delivery and installation was great. Initially temp appeared to be cooling but only dropped 10 degrees to low 50s before increasing to now 70s in fridge and 80s in freezer. Unit is NOT in demo mode but acts like it. Can’t get phone assistance for troubleshooting. Went to BB store where I picked it up and was told that setting up an appointment through them would incur a charge for repair visit (even though I bought GSP) and they referred me to “Large appliance fulfillment” number to schedule a visit. Earliest available appointment is 2 January. The biggest problem with the entire process is that Best Buy stores no longer have any control over the situation at all. Geek Squad Protection, as a separate entity has taken all of the control from the local management to help with anything and forces the consumer to enter a flawed and delayed process to get assistance, leaving the local faces of the company at the stores and in the call centers to have to deal with the repercussions when dealing with the client, while the organizational leaders and policy-makers hide behind automated policy and a strained repair process. The only good thing is that my old fridge actually still works and I did not have them haul it away. Otherwise I would have no recourse and nowhere to store food without another purchase. Thought I would take a break from the usual big box hardware store to give BB and Geek Squad a chance, but it’s starting to look like I made a huge mistake. I’m sure I’ll be told to contact the same number I’ve already called to address this review so it looks like they are trying to do something about it. That process appears to be automated these days too.

I love my new refrigerator, it’s what my family needs has more storage capacity,excellent quality, and easy to clean.

Very large on space. I can store more items in this refrigerator than my previous one. I like the two style ice maker and ability to monitor the temperature via the phone.

Excellent fridge, actually bought it because my sister had the same one. The crushed ice maker takes a long time to fill up. So not ideal for parties but great for the occasional soda!

We haven't had it very long, but so far I love this fridge. Spacious, well-lit, well laid-out, well put-together.

Overall decent product. Quiet. And spacious. Recommend.

Love the look and all the space ! Would not change anything the freezer handle is spectacular

We bought this refrigerator as a second one to put in our garage and we love it! There’s plenty of room in it!

I love my new refrigerator. It is very spacious. I am very glad i choose this one.

It is a great buy. It is luxurious and works well. The delivery and installation service was good.

I like my refrigerator,i looked around at different places and best buy was the best buy.

It was a good choice because I wanted a more oversized, spacious refrigerator.

Very spacious for our office of 25 people. The 2 types of ice are a nice addition.

We really love this fridge. Lots of great room for items.

I am very satisfied with the refrigerator, the important thing is that it has enough space inside, it is fantastic, I recommen

Love this refrigerator!! More importantly, my wife love it!!! Also…the entire delivery team was top-notch!!!

We Have problem whit refrigerator so we change for new one so hopefully it's working good now.

We had to replace our fridge/freezer after 10 years of great service. We went to BestBuy, looking for the closest comparable model and found something better which gave us significantly more fridge and freezer space in a more economic package. We also opened a new BestBuy credit card to make our purchase and got 10% of the cost credited back to our account for our next purchase, Magic!

love the fridge, the space is huge. prefect size just what we needed

Love for Samsung refrigerator very good thanks you