Customer Ratings & Reviews
- Model:
- RF32CG5100SR/AA
- SKU:
- 6546219
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the spacious interior, overall performance, and perfect size of the 32 cu. ft. 3-Door French Door Smart Refrigerator. Many appreciate the ice production and sleek design, as well as its quiet operation. However, a few customers have expressed concerns regarding temperature control.
This summary was generated by AI based on customer reviews.
Samsung Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious shelves! Nice looking. The light is not very bright. Cheese drawer is very narrow.
I would recommend this to a friendBad, BAD EXPERIENCE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator back in Nov. 2023. It was working fine for only 1 year, but then small problems started happening. Ice maker stopped making ice, even after researching for solutions (replace ice filter, turn off then on, etc…) and after trying every solution possible, it still wouldn’t work. After a couple of months on an early morning, my wife and I opened the freezer and everything inside was melted. Meats, Veggies, Sweet treats worth more than $1000 all thrown away in the garbage. Do I recommend it? Absolutely not.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Youssef,
I can't imagine what you are going through right now with your refrigerator. Let us help.
Here is a link for troubleshooting steps for your ice maker that stopped working; choose the one that matches and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link to the user manual, kindly go to page 79 for troubleshooting steps for your freezer that is not cooling.
User manual.
https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149470042) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Samsung refrigerator beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Go ahead. I dare you. Google samsung refrigerator crisper drawer cleaning. It is absolutely ret*rded. The video is great but Samsung is dumb. Had to literally break the drawer in pieces just to be able to clean it. I thought the shelf that requires removing two screws and almost breaking the glass to clean was dumb but the crisper drawer was even dumber. Never again will buy samsung refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnathanH,
We understand the difficulty of cleaning the refrigerator.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
New Kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.French door design allows storage of sheet pans which we love since we love cooking
I would recommend this to a friendbig and cold
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large and attractive. The ice maker is slow. Love the two sizes of ice.
I would recommend this to a friendBasic frigid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic (3) door stainless steel frigid. NO water to leak. Plastic bins; drawers; No frills. Keeps items cold; Does not keep veggies crisp. Lettuce wilts quickly. Overall good item for the price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel about your refrigerator's performance. Let us help you.
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
We would love to speak to you to learn more details about how we could help. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147579282) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have tech come out and have only had it a day. The freezer door wouldn't stay shut and the left top door was also not working properly. The delivery guys were in a guys were in a hurry to get done. Then it took a week to get someone out to look at it to find out it not fixable and then had to wait another week to get the new one delivered. Very frustrating when your spending 2,000.00 on a new fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristineV,
We'd be more than glad to assist you if you need further assistance after you receive the replacement unit.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146441393) to help our team pull up your information.
Have a great day,
-Ernest-
Amazing refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing refrigerator. But, it's very slow at making ice.
I would recommend this to a friendFridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loves this fridge… loves that it has two different size of ice
I would recommend this to a friendQUIT COOLING!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Samsung 31.7 cf French door refrigerator the end of November. One week later the freezer QUIT WORKING!!! Lost all of my Food. 2 wks later the whole unit is NOT COOLING!! This is a piece of Junk DO NOT BUY IT!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of having a fully functioning refrigerator in your household, AprilB. Let's get you the help you need.
To fix your fridge, Please explore the link and hyperlinks and watch the instructional video for tips.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146651868, to help our team pull up your information when you message us.
Have a great day.
-John
Delivery delayed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My delivery kept changing and I’m really mad about that!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment with your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good people and service answer all questions I had
I would recommend this to a friendCOMPRESSOR BAD AFTER 4 MONTHS OLD - DO NOT BUY
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed in this. We purchased it in November and it is now March and the ice machine isn’t working and the freezer is warming up. We called Samsung and they said it would be 48-72 hrs before someone would call us to set up an appointment for service. Then they got us in a week later and THE COMPRESSOR IS BAD AND MUST BE REPLACED AND IT IS LEAKING FREON. iti four months old and completely useless. It is going to take another 3 to4 days to have it fixed. We've lost all the food in the freezer and the refrigerator. It is failing on all counts. Please, do not make the mistake of buying this! Also, you can't clean under the shelves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EmilyE,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator if you need further assistance.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146986964) to help our team pull up your information.
Have a great day,
-Ernest-
There is not black friday deals?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right door doesn't close properly, so I exchange for samsung 27, unfortunately I loos $116. cause they charge me for a gift card that I won on Black Friday.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Avoid buying at Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great. BEST Buy service should be called BAD BUY!!! 4 times a delivery was canceled with no reason given. Then they wanted us to pay $600 before they wouldcancel our order and refund our money. I recommend the fridge but strongly urge you to buy it elsewhere!!!! I cannot stress this enough!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi DianeL,
To better assist you with your refund process and service experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Samsung junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home hooked it up and o e maker started to work then quit and had to call samsung they said oh yes there’s a reset button on ice makers so we reset hoping it take care of it. It worked and quit again and we rest again and it worked and quit again all with in first week we had it so we took refrigerator back to Best Buy and bought whirlpool brand instead and haven’t had any trouble with that one at all. Buy whirlpool kitchen aid or Maytag brands they’re all same manufacturer ask tech that work on them they’ll tell the same thing samsung no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bowser00,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Died in 6 months - Samsung warranty is a nightmare
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got our unit 6 months ago on sale and after 14 days we have gone from “we’re sending the parts out for repair” To “we don’t know if the parts shipped or have any info” To “how about we just replace it” To “we can’t replace it because it’s apparently a recall unit” To “how about we give you a refund that won’t replace to model” To “no! You have no other option than taking this refund” And we still haven’t gotten our refund yet… the refrigerator worked fine when we had it but just know that working with Samsung will be a frustrating and length process
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator that stopped working after 6 months of owning it. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147358146) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Product is fine will never work with BestBuy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was, without a doubt, the worst experience I have ever had with an appliance purchase. Best Buy delivered a Frigidaire refrigerator that was non-functional, and their proposed solution was beyond unacceptable—they expected me to wait from December 2023 to the end of April 2024 for a resolution. When I rightfully expressed my dissatisfaction with this timeline, they mishandled my order entirely. I was forced to make three separate trips to the store and speak with four different representatives, only to have the refrigerator exchanged for a cheaper model. The level of incompetence and inconsistency in their customer service was staggering. I will never again consider purchasing anything from Best Buy after this experience.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall experience ordering the refrigerator.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to assist you better with your experience. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Malfuctioning ice maker and freezer after 5 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this item since Nov 2023 and now it is already having problems the ice no longer works and the freezer does not stay cold enough. IT is hard to get help from Samsung they have been difficult to get service with. Today I have been on the phone from 5 pm and it is now 10.18 pm and I have yet to get a service request registered . I hope that I will be able to update that they will infact provide service .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, MaryP. Let us help you out.
To fix your fridge's ice maker and the cooling concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
The ice maker is not working (Please choose the best one that describes what is happening with your ice maker):
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147164481, to help our team pull up your information when you message us.
Have a great day.
-John
Huge for nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guy who installed the refrigerator show us the item in a good condation. Today i notice that it is broken from the top. I will call the customer service and return the item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ibrahim,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel