Customer Ratings & Reviews
- Model:
- NA36N6555TS
- SKU:
- 6261805
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the powerful burners and ease of cleaning and use of this 36" built-in gas cooktop. Many also find the cooktop aesthetically pleasing, with comments praising its sleek look and illuminated knobs. While some users find the WiFi functionality unnecessary or inconvenient, the overall performance of the cooktop receives positive feedback.
This summary was generated by AI based on customer reviews.
Functional!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perhaps not as pretty as our former glass-top stove, but the continuous grill-work is much safer as are the LED indicator lights that let one know when a burner is not quite off.
I would recommend this to a friend- Pros mentioned:Design
Great Cooktop with Wi-Fi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cooktop from Samsung with Black Stainless Steel finish. The knobs turn to blue color when they are on. And no more wondering, if you left the stove on when you leave home. Now you can connect your cooktop to Samsung SmartThings app and see, if the stove is on or off.
I would recommend this to a friend Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and it looks great. We did lot of research before buying this. The countertop heats up fast and overall, we are very satisfied with the cooktop so far.
I would recommend this to a friend- Pros mentioned:Overall performance
Great cooktop but Illuminated knobs stopped workin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooktop so far, but illuminated lights already stopped working and we haven’t even had this cooktop a month. A samsung representative is coming out to troubleshoot.
I would recommend this to a friend Beautiful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love This Stove Top !!! I love having the center burner - it makes cooking with 2 pans so much easier !!!
I would recommend this to a friendBad & Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sales people who could do not care. Sorry supply chain issue
I would recommend this to a friendGood looking
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I probably wouldn’t purchase again. Te are so hard to keep clean.
No, I would not recommend this to a friendFire
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktops lights up very nicely I do recommend it worth it
I would recommend this to a friendSamsung cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this samsung 36 inch cooktop. Haven't used the wifi function yet though
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung cooktop! Lots of control of the flame on burner!
I would recommend this to a friendAverage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as great as I thought.... it’s a pain when it comes to cleaning it. The stains are hard to remove... also the middle burner sometimes it gets clogged and doesn’t turn on...... Other than that it’s a working stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steph, we understand your concerns and we value your feedback. We are here to assist you with any questions or concerns that you may have with your appliance. I am including a link to a helpful troubleshooting guide to support your concerns on cleaning and caring for the cooktop (https://bit.ly/3z0u4Rk). If you have any other questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143614802) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena
New purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung range is just what my wife wanted and we both love it.
I would recommend this to a friendLike in the mountains
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stoves are old and out of the contest were I live. So do your self a favor and jump into the future.
I would recommend this to a friendGreat Cooktop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to install and works great. I would recommend this product.
I would recommend this to a friendIts beautiful stovetop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stovetop in replacement of my old one and it has been working perfectly.
I would recommend this to a friendGas cooktop leaking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaks haven't been able to use it for 2 and 1/2 Weeks pretty sad waiting for another one to come in. No one even offered me any compensation whatsoever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaeljD,
We understand your disappointment about what transpires with the cooktop.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the new unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item and the propane tips were not in the box. Took 4 months fir propane tips to be found and installed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Phil,
We apologize that your experience with the range was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
Though it took some time, we're glad to hear that the range has already been installed.
You can contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day, for feedback regarding the
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144825861) to help our team pull up your information.
Have a great day.
^Charles
really nice to look at
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 8 weeks of waiting, we still so not have it installed
No, I would not recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it fits perfect in my kitchen. It looks great!!
I would recommend this to a friendWASTED MONEY ON GEEK SQUARD
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I CALLED OVER 10 TIMES THIS MORNING AND ON PHONE FOR NEARLY 2 HOURS. WAS HUNG UP MULTIPLE TIMES AND STILL NO ONE HAS HANDLED THE ISSUE. I PAID FOR 5 YEAR EXT WARR AND NOW TELLING ME TO PAY FOR SERVICE!!!!! I PAID AND No service provided on this request. I did not need a repair; I only need a product sent to me that was left out of the packaging when shipped. I was charged $250 for a LP Conversion Kit that was already paid for when bought the Stovetop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued Bestbuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you have further concern regarding your GeekSquad subscription.
Have a great day.
-Ernest-