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Customer reviews

Rating 4.6 out of 5 stars with 522 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 522 reviews
  • Rated 5 out of 5 stars

    Pretty sweet

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    Posted .
    Owned for 1 month when reviewed.

    Pretty sweet. I want another one. Thank you for points

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted .
    Owned for 1 week when reviewed.

    I am very pleased with the washer although I just got it on the 15th of June. Hopefully it will continue to deliver the excellency that it is given now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy! Happy! Happy!

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    Posted .
    Owned for 3 weeks when reviewed.

    Love my new washer! Best purchase ever. After months of researching and reading reviews I decided on the model. My CC had an accident on my granddaughter’s 5x8 ft area rug and I wash able to wash it in this machine. Make the purchase! You won’t regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality, Cycle options, Design

    Rated 5 out of 5 stars

    Best Agitator Top loader washer I’ve had so far!

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    Posted .
    Owned for 1 month when reviewed.

    Love this washer still figuring out how to work it best to my convenience. Loads can be a little lengthy at times but overall I love this product good job Samsung. Nice black finish. Had child safety lock on it . Just need to set it up. Nice space for big loads and bedding. They have a really cool option called active water jet that allows you to basically hand wash or pre scrub items before it actually washes and the water comes out of a little separate reservoir. I like the agitator style I’m use to the big one but it’s the perfect size to still get a big load in. But still washes aggressively . Nice big see through glass to see the load. Self clean option that’s awesome. Nice easy close feature so the top loader door never slams very satisfied. The platinum color was sold out so I opted out for the brushed black and I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted .
    Owned for 1 month when reviewed.

    Love the washer and dryer! Works great.would definitely recommend this set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wtg samsung

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    Posted .
    Owned for 1 month when reviewed.

    Great machine so far love it love Samsung products

    I would recommend this to a friend
  • Pros mentioned:
    Cycle options, Ease of use, Quiet

    Rated 5 out of 5 stars

    Samsung Washer and Dryer set

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    Posted .
    Owned for 2 months when reviewed.

    I love this washer and dryer set! The deep, wide washer allows for larger loads of clothing to be washed evenly and thoroughly. With the agitator, I’m able to wash a lot of my towels and linens together with no loud noises or interruptions. The agitator really gets the job done with no wear or tear to your clothes/linens. The W&D are both easy to use. The dryer is so quiet. I love the different settings. It has four different water temperature settings, four water levels and smartcare/eco settings. The nice tune it plays when your clothes are done washing and/or drying is so pleasant. I love this set!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service

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    Posted .
    Owned for less than 1 week when reviewed.

    Best buy worst customer service. Bought this washer to be delivered and installed in my garage but it was delivered In my living room Call customer service and they wanted me to schedule the installation and to wait 5 days for them to come back and install it even though it was their mistake. Cause it clearly says installation is scheduled. On their manifest.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We sincerely apologize for the experience with your delivery/installation. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Reference Number: 1144698834

      Have a great day.

      Melardo Samsung

  • Rated 3 out of 5 stars

    Dented Washer

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    Posted .

    The washer has several dents in the side of it. I just picked it up today (08/14/2021) and the left side of the dryer is dented in several places.

    I would recommend this to a friend
  • Pros mentioned:
    Cycle options

    Rated 5 out of 5 stars

    LOVE!

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    Posted .
    Owned for 1 week when reviewed.

    Ever since buying an impeller washer about 5 years ago and regretting it pretty much a month in, I longed for an agitator. It’s so easy so use, let’s me add more water, has load size, spin rinse and spin etc options and I could t. E happier. I really hope I feel like this for the months and years to come. I missed an agitator so much lol and I am so happy with this purchase! It’s a great size too since my last one was 5.2 and happy it still does a big load of laundry and towels.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Love the look

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    Posted .
    Owned for 1 week when reviewed.

    I got this set because I love the black color and the amount space there is for the laundry so they were on promotion for a good price . I have seen some reviews that made me skeptical after I had already bought my washer and dryer set due to the slow agitation of the washer. It doesn’t agitate fast like other washers I have had but so far I haven’t had an issue with my clothes not coming out clean or not smelling fresh after washing. The only thing is some of the wash cycles run long so I usually put on quick wash unless the clothes are super dirty.They work great so far. I’ll update if there are any changes

    I would recommend this to a friend
  • Pros mentioned:
    Cycle options, Design

    Rated 5 out of 5 stars

    Great design

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    Posted .
    Owned for 3 weeks when reviewed.

    Great washer. I love the the option that you can use it to rinse and use it as a sink. Great design!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Top load washer with agitator

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    Posted .
    Owned for 3 weeks when reviewed.

    This is a nice washer that gets your clothes clean. The only disappointment I have is with the agitator. It doesn't agitate as it's spinning and rinsing the clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted .
    Owned for 2 months when reviewed.

    Love my washer! So quite. Easy to use! So happy with my purchase! I will tell any of my friends to get this washer

    I would recommend this to a friend
  • Pros mentioned:
    Cycle options

    Rated 4 out of 5 stars

    Get the job done

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    Posted .
    Owned for 2 weeks when reviewed.

    We purchased the washer and dryer bundle and it get the job done. The only negative is that the set easily attract smudges.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality, Cycle options, Design

    Rated 5 out of 5 stars

    We love our new washing machine!!

    Posted .

    logoToggle navigation avatar 2 United States (ES) Header Info Blog Reporting Online reviews My Review Testimonials Below you can read the testimonials of those Insiders who are currently testing. You can easily read though all the testimonials by clicking on ‘Filter’. Are you taking part in this campaign and want to share your experiences? It couldn’t be easier - click on ‘Write your testimonial’ and away you go! You can update your testimonial throughout the campaign as your product experience grows. Products Select Sort by Select Rating 1 2 3 4 5 My Testimonials WA44A3405AW We love our new washing machine!! 2021-05-26 08:20:02 1 2 3 4 5 We were in desperate need of a new washing machine and this appliance from Samsung was exactly what we were looking for! It is simple and easy to use and looks great in our laundry room. It has a very nice and clean looking design. It has a ton of features, modes and settings for you to choose from so you get the perfect clean every time! No matter what you are washing, there is a setting for it. With a loading size of 4.4 cubic feet, it fits our large and fluffy queen size comforter with ease and washed it thoroughly without damaging it. I work construction and come home with extremely muddy and dirty clothing. Having the option for a heavy duty wash cycle is the perfect option to get my work gear ready for the next day! We also enjoy the numerous spin cycles and with ability to change the water level and select how soiled the load is, it has delivered a clean and fresh wash every time so far! We love having a top loader appliance because after only a couple of months with our old front end loader, the mildew water would get trapped behind the rubber seal and start to stink. We are incredibly happy with our purchase and know you will be too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One wish

    Posted .

    Love it, easy and has the lint collctor inside instead of on top which i love. Only thing i wish it had was a light inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I highly recommend this washer

    Posted .

    I am very satisfied with my washer I have four teenagers that play hard especially my boys and get really dirty this wash machine gets the clothes much whiter and the dark are so much brighter… I’m in love with my washer… thank you for this opportunity to b One of the first ones to use this washer… just a little upset that I wasn’t able to get the washer and dryer set together but hopefully soon I will be able to…

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good so far

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    Posted .
    Owned for 1 year when reviewed.

    It runs great. I love the features and the fact that you can hand wash something right inside it with the water spout function. The interface is slightly annoying because there are tons of functions that seem to be a little over board. But still good. Not too noisy. It self corrects almost immediately with bulky things. The songs were soo annoying but luckily you can turn that off. The glass already has scratches on it and it's not like I put anything on top to scuff it up. You also can't exactly see inside very well either so almost unnecessary to have the glass there.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality, Cycle options, Ease of use

    Rated 5 out of 5 stars

    I enjoy doing laundry now!

    Posted .

    I was able to try this product at a discount in exchange for my honest review. I cannot say enough good things about this washer! It’s quiet, holds a lot of laundry, AND cleans great!! I have never had to rewash something since I got this. My 2 favorite features are the waterjet that allows you to hand wash items right in the washer vs having to wash it in the sink and hope it doesn’t drip too much. The other thing I like is the fact it determines how much water to use based on the weight of the load!! It has several settings and is very easy to use. I use the normal setting the most often, but I have used the bedding setting as well along with a few others once. All settings worked great and I especially liked that the bedding setting didn’t shake and make a lot of noise like my previous washer. It even has a separate compartment for your detergent, softener (or sanitizer) and the bleach! I absolutely love this washer and I highly recommend it to anyone who wants a great washer!

    I would recommend this to a friend

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