Customer Ratings & Reviews

Loved it at first, then signs of problems at 2 months, now just sits with a burning/smoke smell at less than 3 months. Unplugged it and contacting Samsung.

Love my washer! So quite. Easy to use! So happy with my purchase! I will tell any of my friends to get this washer

I am very pleased with the washer although I just got it on the 15th of June. Hopefully it will continue to deliver the excellency that it is given now.

Overall, I am very impressed with this washing machine. I decided to invest in a high quality washing machine because my previous washer was leaving greasy stains and ruining all my clothing. I decided to buy this washing machine because Samsung is a brand I highly trust. I have Previously purchased many Samsung appliances and have never been disappointed. Installation was quick and easy and it fit perfectly to replace my dated machine. I love this washing machine because it’s quiet and very effective in cleaning my clothes. I love the agitator, it’s strong and durable, yet gentle on even the most delicate clothes I own: It does a great job in getting heavily soiled clothes clean. This machine is technically superior in the way it spins using high speeds. It’s so fun to watch from the clear top lid. The machine in general is so easy to utilize. It’s very user friendly as the Digital options are easy to navigate and choose. My elderly parents were able to use it to without issue and were used to using washing machines with only dial options, not digital. Overall, I am highly impressed with this machine. It’s superior and high quality. I’m so pleased and excited to use it for years to come.

Not very happy with the purchase. The only cycle that works well is the normal cycle. If I try any other features then it is inoperable due to a constant "UB - unbalance" code poping up. For the pricepoint it is averAGE....

This is a nice washer that gets your clothes clean. The only disappointment I have is with the agitator. It doesn't agitate as it's spinning and rinsing the clothes.

Love my new washer! Best purchase ever. After months of researching and reading reviews I decided on the model. My CC had an accident on my granddaughter’s 5x8 ft area rug and I wash able to wash it in this machine. Make the purchase! You won’t regret it!

Washer worked great for the first few months, by month 4 I couldnt even finish a half load. Everything would be dripping wet and the cycle wont even finish. Having a repair team come soon *fingers crossed

Love the washer and dryer! Works great.would definitely recommend this set.

Great machine so far love it love Samsung products

Nice washer gets clothes clean and quiet. Very satisfied with performance.

Great washer. I love the the option that you can use it to rinse and use it as a sink. Great design!!!

Pretty sweet. I want another one. Thank you for points

Best buy worst customer service. Bought this washer to be delivered and installed in my garage but it was delivered In my living room Call customer service and they wanted me to schedule the installation and to wait 5 days for them to come back and install it even though it was their mistake. Cause it clearly says installation is scheduled. On their manifest.

We purchased the washer and dryer bundle and it get the job done. The only negative is that the set easily attract smudges.

Packaging was fine. But opened it up and their is a big dent in the front corner

The washer has several dents in the side of it. I just picked it up today (08/14/2021) and the left side of the dryer is dented in several places.

This is a big washer. Much wider and deeper than my last one, which I was not expecting. It was delivered with care and I didn't experience any problem with that. Once connected, I tested it out with a towel. This washer is made mostly for liquid detergent, as I was previously using powder but found that the detergent tray was too small for even a half scoop (I've since switched to liquid). The tray itself is easy to locate and opens/closed very easily. No problem there. Once started, the regular washing cycle takes about 1h20m, which is longer than my last machine which only took about 55m, but again, it was a smaller machine. Once you press start, or play, the door locks and takes quite a long time to get started. It sort of just sits idle for almost a minute before any water begins rushing through. Once filled, the agitator starts moving, but only completes a single 360 before changing its direction and doing another 360, incredibly slowly. I initially thought it was broken or the load was somehow too heavy, but this is how it works. Its silent because it doesnt agitate quickly or splash water around at fast speeds. Make no mistake, the clothes still get clean, it iust takes long. The spin cycle goes as fast as expected and still relatively quiet. Overall, it's bigger than it seems (I can fit a weeks' worth of clothes, a large towel, and my pillow cases before I feel like anything more would be too much. I'm not a gambler) and might surprise you at how slow it goes and how long a regular cycle takes, but it's quieter than any other washer I've owned and still cleans as well as them too. If noise and vibration are your biggesg concern, and not time, then this is the machine for you

I love this Samsung Top Load Standard Washer, it is so easy to operate, with the clear lighted panel for the settings, so simple to use and understand.This washer does an excellent job of washing your laundry, and even though it is standard, it has a large basin tub that can accommodate my blankets. I love the top loading, with its clear top to see into the machine, and the musical features, to let you know when it’s done! This washer machine reminds me of the kind of laundry machines I grew up with, ( laundry made easy ) ! The washer is quieter than the last one I had, also cleans much better, I would recommend this to anyone that is looking to buy a new washing machine, with no regrets! Somethings are just better when made simple, especially when you’re an older guy as I am. I use the warm and heavy settings the most and they work very well. But all options work well.

This washing machine cleans well, is quiet and definitely spins the water from the clothes! Almost too well... if you have to hang dry, the normal cycle permanently sets the creases in your clothes if you aren't going to put them in the dryer. Other than that, the washer seems to be working great. Just a note, if you are vertically challenged, it is definitely a stretch to the bottom of the barrel for those last few items of clothing!!