Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Intermittent issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started well, then gave us a weird pastel shadowy picture intermittently upon turning in. When unplugged and restarted its fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HeyYou:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not using it, because the screen is screen cracked
No, I would not recommend this to a friendBrand response from Samsung
Posted .Notgood:
I am very sorry to see that your screen exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance. Should you need assistance with a replacement TV, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
- Samsung Advisor
Bottom brackets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mounts at the bottom stand are glitchy and the back left of the TV has separated from the weight on the mount. They don’t fit in the same direction, so the TV mount is crooked and wants to fall
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TracyM,
Thank you for your feedback on the TU7000 TV. If there are issues with your mount, I recommend reaching out to the manufacturer, or if you paid for someone to mount the TV and they did so improperly, I recommend reaching out to them as well.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Red Dots on my Samsung TV Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 43" Class 7 TV I purchased at BestBuy.com has a defective screen. I just realized these 3 red dots at the center of the screen and it's too late for me to exchange the TV since my exchange period already lapsed last week. I'm not sure how this passed the Quality Control of Samsung and Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi George,
Thank you for your review of the Samsung TU7000. We appreciate your feedback regarding the issues you are experiencing with your TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU7000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you soon.
~ Samsung Specialist
Too dark, interface lag, etc....
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-with respect to bestbuy- This is a horrible model from Samsung. Way too dark with all brightnesses on max, the interface lags, as well as the screen randomly flickering until I factory reset. The last model was so much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BradleyG:
I am sorry to hear that you are not happy with the brightness levels of your TU7000 TV. If the colors on your TV are correct but just a little too dark, try adjusting the following settings
You can try Dynamic Picture Mode by going to Settings > Picture > Picture Mode > Dynamic
Or manually adjust the Brightness settings to your liking.
Go to Home> Settings> Picture> Expert Settings> Brightness
You may also want to adjust the Contrast, Sharpness, Color, or Tint (G/R) in the Expert Settings.
We also recommend that you adjust the settings of your Power Saving Mode.
Go to Settings> General> Eco Solution> Power Saving Mode.
To address your lagging and flickering issues, you may want to optimize the smart TV performance by trying the Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
If the issues persist, please contact our Customer Support via any of the following:
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not so smart tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TVs smart hub is by far the worse of all Samsung TVs I've purchased. I have to do hard resets on the TV every other day just to be able to watch TV. Tvs constantly lose internet connection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sounbarguru:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing connection issues with your TU7000 TV. Please be sure to download and install the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Looks good, when it works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does this every 3rd time we turn it on. It's going back. Since I can't see if my attached picture actually was attached, it's a picture of the screen with all pixeled out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AZDIY:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Complete junk. Went very dark less than a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk. Went dark after less than a year. Got this TV in December. Less than a year later it went dark while watching it. I guess the only good parts is it went dead in less than a year so it’s still under warranty. Junk
No, I would not recommend this to a friendJackpot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw others' reviews about the green color screen issue but ignore it. I think it might be just some occasional defective product until I got my TV today, I got the same issue when I first turn on the TV. I wish I could have this luck on the Mega or Power ball. Return this product right away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dicky:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is defective. Lines, horizontal & vertical, started showing up intermittently on right side and now permanently I can see the picture through them but tv is not returnable. I have the 2 year Geek Squad so I will try to get it repaired.
No, I would not recommend this to a friendBlotchy tv screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV with high hopes! I have only had it for 1 month and the screen messed up...I will be returning asap....DO NOT BUY THIS TV!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MEEK:
I am very sorry for the issue you are encountering with a color glitch, please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
If you need further help, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Black line appearing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had alot of connection problems at setup. Picture is clear unroll a single black line appeared across whole screen, now single line turned into double black line. I have always owned Samsung TV's and this is the worst in 10 years. Product only 5 months old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rondalynn:
I am sorry to hear that you are experiencing connection issues and seeing lines on your TU7000 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to Samsung Customer Support so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Lines through screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 15 months there are three lines running through the TV. Glad I purchased extra protection though Geek Squad. Hope they can help.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Samsung's Class Act: The 43" Class 7 Series LED 4K
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 43" Class 7 Series LED 4K UHD Smart Tizen TV is an absolute game-changer, setting the gold standard for home entertainment. This smart TV combines remarkable picture quality, a user-friendly interface, and smart connectivity features to deliver an unmatched viewing experience. The moment I powered on the TV, I was astounded by the vibrant picture quality. The 4K UHD resolution with HDR paints a vivid, detailed picture, and the colors are both rich and accurate. Whether I'm binge-watching my favorite series, gaming, or catching up on the latest news, the TV delivers a clear, crisp, and immersive visual experience. The Samsung Class 7 Series stands out in terms of its sound quality as well. The TV's audio system offers a clear, full-bodied sound, making external speakers or soundbars unnecessary. The dialogues are clear, and the overall audio experience is immersive, truly enhancing the viewing experience. I was particularly impressed with the Tizen OS, Samsung's proprietary smart TV platform. It's intuitive, responsive, and comes packed with a plethora of apps. Whether you're a Netflix aficionado, a Disney+ enthusiast, or an Amazon Prime binge-watcher, this TV has you covered. The platform also includes a range of useful apps, from fitness to education, transforming the TV into a versatile hub for both entertainment and learning. One of the standout features of this smart TV is its voice control capability, integrating seamlessly with Bixby, Alexa, and Google Assistant. This feature brings an added level of convenience, making it easy to search for shows, control smart home devices, and even get updates on the weather. Connecting my devices to the TV was a breeze, thanks to its multiple HDMI ports, USB ports, and Wi-Fi connectivity. The screen mirroring feature also came in handy when I wanted to share content from my smartphone or laptop. In addition, the Bluetooth connectivity allowed for easy connection to wireless headphones or sound systems, offering flexibility in setting up my home theater. In terms of aesthetics, the Class 7 Series does not disappoint. Its slim, modern design and minimal bezels offer a stylish addition to my living room decor, creating an almost cinematic viewing experience. In summary, the Samsung 43" Class 7 Series LED 4K UHD Smart Tizen TV offers an exceptional blend of picture quality, sound, smart features, and aesthetic appeal. This TV is not just an appliance; it's an investment into countless hours of high-quality, immersive entertainment. For those seeking to upgrade their viewing experience, I highly recommend this TV. It truly brings the magic of the theater right into your home.
I would recommend this to a friend Buyers beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is absolutely no warning label stating not to touch the film on TV. Once the film is disturbed the TV is garbage has to be thrown away.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sosad:
Thank you for providing details regarding the issue you are experiencing with your TV's panel
Please know if there was a protective film on your screen, it would have been indicated with a blue tab in the upper left corner. The tab will have an illustration showing how to remove the protective film.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Advisor
Line down middle of screen.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for a month and a half and there’s already a line down the middle of the screen. Not the end of the world but still disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JakeW,
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections.
2. If the issue persists, define precisely what is wrong with the display.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception.
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Clear TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 43" Class 7 Series LED 4K UHD Smart Tizen TV offers impressive picture quality with its 4K resolution, vibrant colors, and sharp details, making it a great choice for casual viewing and streaming. Featuring the Tizen operating system, it provides access to a wide array of apps and smart features, including voice control compatibility. The TV's design is sleek and modern, fitting well in various living spaces. While its sound quality is decent, adding an external soundbar can enhance the audio experience. Overall, it delivers good value for those seeking an affordable smart TV with reliable performance.
I would recommend this to a friend Awful experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the tv for $300, It had a shattered screen, Best Buy won’t let me return it.
No, I would not recommend this to a friendArrived with the screen shattered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I finally got around to setting this up in my guest room and found it had been shattered in shipping but unfortunately it was too late to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kzebell:
Thank you for purchasing the TU7000 TV. We appreciate you sharing your delivery experience and having received a damaged unit. Please follow up directly with Best Buy for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support.
Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Advisor
- Pros mentioned:Picture qualityCons mentioned:Remote control
BUY THIS TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this. I got the 43" because the legs fit on the dresser. I was concerned about the quality of the picture due to the low price. The tv exceeded my expectations. I picture is awesome. A few things to consider: small buttons on the remote, also remote does not light up. For the price, I was willing to deal with the small buttons etc. The sound is great. I have the air conditioner on, living in Florida, and can hear the tv fine. I really only need to put it on 10, but the sound goes up past 43. Also samsung tv plus. Has CNN, FOX, ABC. Also free channels (Samsung tv plus) FREE. I have Best Buy Total Tech. Like $200 a year. They cam to my house (free), set up the t.v. and explained any questions you had. Took away my old tv for FREE, I'm on the second floor. And the box and packing material. I worried about how do I get the tv out of my apt. who can help me carry it. Where do I take it? Can I set up the t.v. Also, can I figure out the apps. How do I use the controller? All these things were provided for me for free. I didn't need help with anything. Great for people who are afraid of the things I listed. I am writing this review because I hope it will be useful for those considering what tv to buy. I am thinking of ordering another one for the livingroom. The remote has many settings to adjust many things. BTW, the sleep mode is not easy. You need to press 3 buttons to get it working. Not so great if your room is dark (can see controller buttons). The max time is 180. I think that is sufficient for night time.
I would recommend this to a friend