Customer Ratings & Reviews
- Model:
- UN43TU7000FXZA
- SKU:
- 6401740
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 43" Class 7 Series LED 4K UHD Smart Tizen TV's picture quality, ease of use, and its smart TV features. Many also appreciate the value for the price and the straightforward setup process. However, some users have noted challenges with the remote control's usability and occasional issues with internet connectivity and sound volume. A few customers also reported concerns about the TV's long-term reliability.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was returned because it did not have the connectability that I needed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MARK:
I am very sorry to see that your TU7000 TV did not meet your needs, and you have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Should you ever have any questions regarding Samsung TVs, please know we are here to help:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
It won't even turn on and I can't get no help.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV came out.of the box and had a busted screen. Very very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeff:
I am very sorry to see that your TV exhibited damage upon unboxing. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once you have your replacement, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
No good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage not a wireless tv I thought all TVs by now were wireless
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John,
Thank you for your review of the Samsung TU7000 TV. Please know the TU7000 is a Wi-Fi enabled TV. In order to connect your TV to your home’s Wi-Fi network, please go to: Settings > General > Network > Open Network Settings. From there, you can connect to the available network.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
garbage TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible TV. already not working, just out of warranty
No, I would not recommend this to a friendBroke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was busted. Returned and got a full refund.
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Price
Entertainment plus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Crystal clear. Audio is awesome Great purchase for the price.
I would recommend this to a friend TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return tv, there was a column of dead pixels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BB22:
Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that defects with your TV’s picture caused you to return it. I completely understand your disappointment and apologize for the inconvenience.
If you exchanged it for a new unit, and have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
The best Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is amazing. I moved 3 times, I left it in my car for 5 days in the summer heat, I then left it inside the moving truck for 6 days, and still work after all that. I had it upside down, on its back, and still works. I mean unbelievable this tv it’s amazing I give it 100 stars…..
I would recommend this to a friend Did not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item did not like how it was set up and it was slow
No, I would not recommend this to a friendBrand response from Samsung
Posted .2008steelers:
I am very sorry to see that your TU7000 TV did not meet your needs, and you have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
If you should have any questions or concerns, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Pictures good but sound quality is awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures good but sound quality is awful. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bobby:
I am very sorry to see that you are not completely happy with sound quality.
You may select from several Sound Modes and advanced settings to meet your personal preferences.
Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings. Home > Settings > Sound > Expert Settings.
Instructions on sound adjustments can be found at: https://www.samsung.com/us/support/answer/ANS00062196/
Full instructions can also be found in the E-Manual (page 97-98):
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
For any other questions or assistance making adjustments to your sound settings, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV broke it's not good at all,I want my money back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .moneyback997:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with troubleshooting or warranty service.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
best buy is terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv was great best buy is the one that are horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .cdelcid:
I am very sorry to see that you had an unfortunate experience with the purchase of your TV. I recommend you contact Best Buy directly for assistance.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Very poor quality!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality! Picture turned snowy continuously.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IsaF:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing issues with your TV not displaying properly. Please try the following troubleshooting steps:
1) Check the antenna and input cable connections
2) Check the antenna and HDMI cable connections
3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines
4) Try changing channels using the remote control. Is the issue the same on all channels?
5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?
6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Bad quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not work good does not have rca and can not play
No, I would not recommend this to a friendBrand response from Samsung
Posted .leo12345:
I am very sorry for any issues you are experiencing with your TU7000 TV. Please contact Samsung Customer Support so we can better understand your issue and provide any assistance or answer any questions you may have.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV was broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up and drove 45 minutes for a broken tv crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeff:
I am sorry to hear that your TU7000 was broken on arrival.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to our Customer Support so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG (ask for TVs), Available 8 AM-12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
- Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better picture than most tvs was a bit laggy when trying to switch qpps
I would recommend this to a friend - Pros mentioned:Picture quality
Enjoyable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have this tv out on our back porch....It doesnt have a glare on it like the last tv we put up. The picture is very clear and we dont have sny problems with watching from this on the outside of our house. So far the grandkids enjoy it more than we have..
I would recommend this to a friend - Pros mentioned:Smart tv
Samsung TV 5 stars!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, hasn’t given any issues. I’ve had for 5 years now. Perfect for bedroom.
I would recommend this to a friend - Pros mentioned:Picture quality
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been great for us! Picture and sound are still holding up four years later.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
I will pay for better quality both speed & remote.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have two 43's, and love the sound and picture. Streaming is a constant challenge, always something causing me to go into network settings to 'grab' a signal, though updated routinely. Can't stand the cheap remotes. Make them touch friendly!
No, I would not recommend this to a friend
