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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1406 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the stunning picture quality, easy setup, and affordable price of the 49" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the vibrant colors, crisp images, and immersive sound experience. The user-friendly interface and wide range of smart TV features also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,406 reviews
  • Rated 4 out of 5 stars

    Awesome picture and great interface.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for an amazing full featured television that has a great intuitive interface look no further.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Picture Quality, But

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV would have a better rating if the "settings" option aloud you to change the picture size for better viewing. Some channels are full screen while others are a small picture within the full screen. If you don't mind this for your viewing, then this TV is a 5star rating, sadly, I don't like not having the ability to change the screen size for better viewing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV needs data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uses too much data. Glare from windows is too much. Seems like a good TV for the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture and nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love the tv, only wish the motion rate was higher

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv was easy to install to my cable network and the instructions easy to follow.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV deep black and colors. I just wish I gotten the 55 but it was a bit more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my kids they love it!!looks absolutely wonderful in their living room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp Picture. Took a little time to figure out how to work the remote features.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Samhung--you out !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the most disappointing buys... It looks amazing...but, it kept cutting out on sound even after multiple re-sets. The time to get in the car at Best Buy took forever!!! It wasted so much of my family's time. Seriously, sometimes these Smart TV's are not so smart. Replaced it with a Sony but that does not have as much vibrant colors but is proving more reliable. Googled forums with many other customers with the same "cutting out" issue. Best Buy needs to remove this product... good thing the San Carlos staff were kind but still this took too much time!

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      AUDIOSURF,

      Thank you for your review on this Samsung 49" Class MU8000 TV. I am sorry you were not satisfied with it.
      Your overall customer experience feedback is important to us and we will document your concerns for future improvement.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
      Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.

      -Samsung Ambassador. Samsung

  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Stand

    Rated 4 out of 5 stars

    Welcome to the world of 4k UHD w/HDR!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I got this TV before the holiday and was not disappointed! Pro: Great Picture quality, Easy setup, Smart setup easy, great cable management design and to use and the remote is childs play! 4 HDMI inputs... dont forget those! Con: 1) Stands are not fastened to TV they slide into slots and while they 'lock' in I am not too comfortable with non-mounted supports. 2) Need better manual on TV's features because SO MANY!! So, this TV is super great because I play games alot and 4k is a wonderful jump from 1080p. The thing is though while the TV is 4k out of the box the HDR has to be manually turned on inside the TV from one of the sub-menus. When you do this the picture just gets SOO much better! :) Also alot of special settings for increasing the picture quality lay hidden like easter eggs... I read alot of complaints about the remote but if you are a avid streamer this remove looks and functions just like a FireStick, Nvidia shield, etc remote... simple design and its quick and easy to use. The only cons I can tell you is consider wall mounting or getting a TV standd with a mount on it... Great Buy and samsung quality.. never a disappointment The 4 stars is because of the stand!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV Great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Visualy awesome! Only setback is the single cable system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the trick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and I’m writing this to stop emails from Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just 4 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good tv, but unfortunately don,t fulfill my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love samsung never can go wrong with their product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love samsung never can go wrong with their products, Sold tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wasn't big enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent it back because we decided it wasn't large enough.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a decent TV for a low price; this should be it. Don't expect black background in movies/tv shows to look exactly black. It's more grainy. You need to look for other expensive options if you are particular about the black background.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Recent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the tv on sale and that was the better choice. It’s faulty. The sound only works when it wants too. The smart tv apps don’t function with sound bars. It’s terrible. I’d return it but it’s too much of a hassle.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience with an inferior wifi board that has been a Samsung problem for years. Don't even think about wireless... needs to be hard wired or forget it! Returned it for a Sony.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Lizzierav,

      Thank you for your review on this Samsung 49" Class MU8000 UHD Smart TV. I am sorry that it did not work out for you.
      Your overall customer experience feedback is important to us and we will document your concerns for future improvement.

      Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, thank you for bringing the issue to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.

      -Samsung Ambassador. Samsung

  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Frozen from the start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these tvs on sale 3 days ago. First one, amazing. Great quality. Second one, won’t get off of the welcome/select language screen. I have opened a ticket with Samsung. I will update this review if the situation is resolved quickly and accordingly. As of now, pretty upset that a high end tv doesn’t work right out of the box.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    My TV broke in 2 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was great until it just stopped working and stop awaits or the manufacturer to visit my house and try to find out what's wrong.

    No, I would not recommend this to a friend
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