Customer Ratings & Reviews
- Model:
- UN49MU8000FXZA
- SKU:
- 5768700
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the stunning picture quality, easy setup, and affordable price of the 49" Class - LED - MU8000 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the vibrant colors, crisp images, and immersive sound experience. The user-friendly interface and wide range of smart TV features also receive positive feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Refresh rate
Shoulda got the Sony Bravia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TVs cool and all but it has a Poor refresh rate. Not good for fast movements. Good for a spare tv. Maybe.
No, I would not recommend this to a friend Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good frame and overall look, but I am not getting picture quality as expected, especially on the fast scenes.
No, I would not recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Early glitches with the television randomly turning on but a software update fixed the issue. Otherwise great tv.
I would recommend this to a friendWorks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv works and looks beautiful. Only issue is with my PS4 Pro and the HDR gaming mode. Tv continuously flickers on and off. Oh well.
No, I would not recommend this to a friend- Cons mentioned:Motion blur
Dumbed down
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the motion blur on this tv and had to return it
No, I would not recommend this to a friend Great TV, until ...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted a little over a year before the picture just completely crashed. Nothing had been done to the TV and the screen wasn't coming in, had lines going through it, and began jumping continuously. Of course, this happens just as my warranty expires, and to repair the TV is going to cost me as much as it did to buy it... total piece of junk.
No, I would not recommend this to a friendPicture is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is ok. I thought it would be a lot nicer. I spent a lot of money and expected a great picture.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing the Samsung 49" Class MU8000 4K UHD TV and for sharing your user experience. I am sorry to hear that you are not entirely happy with the image quality.
Our 2017 MU8000 Series features 4K Color Drive Extreme, Motion Rate 240, 4K HDR Extreme, Triple Black, and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.
Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
Software Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung needs to address several programming issues. The TV seems to get caught in a loop and repeats software updates and gives repetitive verbal prompts even after the update has been completed. The only thing that seems to eliminate this problem is the unplug the tv for approximately 10 minutes to reset the system. Very irritating on a $1000.00 tv.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Tori,
Thank you for sharing your review of the Samsung 49" Class MU8000 4K TV. I am very sorry that your experience with this TV was less than perfect, and I completely understand your disappointment.
One possible cause is that the cable is not properly inserted on either the TV or the OneConnect Box port. Please try unplugging the cable and re-plugging it on both sides. making sure it’s properly inserted on both ends.
I hope this helps to solve the issue. If it persists, please give us an opportunity to assist you by contacting us via one of the following options:
1) Phone toll-free: 1-800-SAMSUNG
2) Email or LiveChat: http://www.samsung.com/us/support/contact
3) Facebook: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
nice but overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes great TV's. But I thought I was receiving a bargain. This TV was over priced.
I would recommend this to a friend- Pros mentioned:Color, Hdr, Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv with hdr and the remote no clutter works like a charm. Tv screen easy to navigate. Color is superb. Voice is great no problem. Sound no problem. Overall great tv.
I would recommend this to a friend Overall good TV but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 4 inch square shadow on the screen and need to have it looked at or repaired.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sandy,
Thank you for purchasing the Samsung 49" Class MU8000 4K TV. I am sorry to hear that you are experiencing issue with the square shadow.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
I have enjoyed watching this TV. It just stopped
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working last night. I don't know what happened.
No, I would not recommend this to a friendNice tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice tv regular to any tv !!!!!!!!!!!!!!!!!
I would recommend this to a friend- Cons mentioned:Remote control
worst tv I've ever owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impossiable to adjust color (at least 15 or 20 different color settings) settings on tv. Remote control doesn't work right. pixelazation in the picture.fast action photography is all chopped up.
No, I would not recommend this to a friend Still having problems with sound even though I re
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned first tv with the same problem for higher priced one
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Dolly,
Thank you for purchasing the Samsung 49" CLass MU8000 UHD Smart TV. I am sorry to hear that you are experiencing sound issues.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
- Pros mentioned:Hdr, Picture quality
TV for Xbox One X
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Xbox One X shortly after it came out and needed the "perfect" TV to go with it. I have played Call of Duty for the past eight years, and I know how important the input lag is for first person shooters. As crazy as it sounds, I researched TV's like crazy, bought 6 different ones and tried them out, even bought a 28" computer monitor. Monitor was too small and the input lag was noticeable to a competitive gamer on the TV's. I gamed on a 47" for years, so it had to be around that size. I promise you that this TV is the one. You have all of the green check marks on your xbox one x that you need. You can put this TV in gamer mode in the settings. The HDR gaming, 60Hz 4k, the 10-bit that you want to game. The input lag/response time is about as good as it gets on a TV that fully supports what the new xbox can do. Stop looking for that perfect gaming TV. You have finally found it! The sound quality is really good also.
I would recommend this to a friend Sadly disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this television, right up to the point when the screen self destructed and became just another worthless expensive piece of garbage. Of course, it happened just out of warranty and for no reason.
No, I would not recommend this to a friendGreat picture but problems with sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have had the television for a few weeks now. I am disappointed with the product because of the lack of syncing between the video and sound. You see peoples mouths and actions moving at a different rate than the sound
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello kenspewter, we understand your frustration with this TV. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Worked for less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked how the TV worked but it did not last long. I guess it is a disposable ice and not built to last. It just stopped functioning. The TV had a one year warranty. I purchased the TV November 13 2017. The TV stopped working August 13 2017. It just turned off and the screen blinks on and off black but shows no picture. The reset instructions did not work to reset it. I called Samsung to have it serviced. They quoted me 170 to come out to diagnose the TV. From what I described on the phone I was told the parts would be $500.
No, I would not recommend this to a friendNot working as advertised. It does not retain int
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't retain internet settings. It is a pain to have to go to settings each time so that I can access an app.
No, I would not recommend this to a friend