Customer Ratings & Reviews
- Model:
- QN49Q80TTAFXZA
- SKU:
- 6402401
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the 49" Class Q80T Series QLED 4K UHD Smart Tizen TV for its exceptional picture quality and easy setup process. Many customers rave about the incredible picture and vibrant colors, while others appreciate the user-friendly interface and simple installation. Although some users have expressed concerns about the remote control, the overall positive feedback highlights the TV's strengths in delivering an immersive viewing experience.
This summary was generated by AI based on customer reviews.
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great the only thing that i dont like about the tv is the remote
I would recommend this to a friendTV is great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing was easy from Best Buy but I found the same TV on Amazon for $171 less. Unfortunately Best Buy would not match since it was another business thru Amazon and the business wasn't local. My loss but great TV. I learned to check other places outside of my local area.
I would recommend this to a friendBrand response from Samsung
Posted .Alan,
I am very sorry to see that you were not satisfied with your purchasing experience.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and installation. Very happy with our purchase.
I would recommend this to a friendTook me from order thru purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was helped thru purchase totally totally good expierience
I would recommend this to a friendReturned with defect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a dark band (unlit) across middle of screen. So many gimmicks as far as system, hard to figure out. Took back after 2 weeks and got a Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kenn,
Thank you for sharing your review of the Samsung Q80T QLED 4K TV. I am very sorry that your experience with this TV was less than perfect, and I completely understand your disappointment.
Should you ever decide to give Samsung TVs another try, and have questions or need help, please know that we are always here for you.
You can contact us via:
Our Customer Care Team is always happy to help should you have any questions. Simply contact us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
TV stopped working 1 week after purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.product stopped working 1 week after purchase. best buy wont answer any calls or emails and the store is only allowing curbside pickup. wont be buying from best buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .james,
I am very sorry for the unfortunate situation with the TV not working and your seller not able to provide assistance.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Q80T TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We hope to hear from you soon and assist you with a satisfactory solution.
-Samsung Ambassador
Entry level tv for being an 8 series
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this tv. If Samsung made their higher end tv’s in this size I would of went the higher end one. The color just looks off, motion rate is also to low for a tv this size.
No, I would not recommend this to a friendPoor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor box just sent to me lucky it was not crack screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tyson,
I am very sorry to see that your TV package exhibited damage upon arrival.
We recommend you contact your seller directly for assistance in correcting this situation.
If you need assistance with features or usage, please reach out to Samsung Customer Support. Call us toll-free at 1-800-SAMSUNG and we will gladly assist you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.
-Samsung Ambassador
Difficult to connect Bluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to connect a Bluetooth speaker or the optical speAker
No, I would not recommend this to a friendBrand response from Samsung
Posted .RHP62,
I am sorry to hear that you are experiencing connection issues with your Q80T QLED TV.
Please try the following steps to pair your Bluetooth speaker with your TV.
Go to Settings > Sound> Sound Output > Bluetooth Speaker List
If you connect an external audio device using an optical cable, the Sound Output setting is automatically
changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
To manually change the Sound Output setting, select Optical on the Sound Output menu: Settings -Sound- Sound Output
For further assistance, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Poor quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this purchase. I bought this TV full price, brand new, 6 months ago and it has completely stopped working and will no longer turn on.
No, I would not recommend this to a friendSamsung TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pain in the caboose TV. NOT user friendly. Hate that it took over my cell phone. STAY OUT OF MY LIFE, thank you very much.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Great graphics. Display is exactly what I’d expect of qled. Not Oled quality but still much better than standard 4k with colors. Dark scenes similar to 4k, but that’s because qled seems closer to imax where it brings out brighter colors more. Occasionally disconnects from my account, but that could be my wifi or from not using it daily.
I would recommend this to a friend