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Customer reviews

Rating 4.6 out of 5 stars with 1568 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,568 reviews
  • Rated 1 out of 5 stars

    High Efficiency

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well.. My wife has been using the Samsung 5.0 Front Loading He washer for over a year now. I will be buying her a new washer to address multiple issues she has conveyed to me. Front loading washers build up a filth around the front seal of the lid, the build up of filth is worsened by the small amount (high efficiency) of water being used per load. The 5.0 cu. ft. is more like 2.5 cu. ft. considering the amount of water per load. The issue with placing 5.0 cu. ft. of clothing in this washer will result in detergent stains which have ruined $$$ worth of clothing alone. I would advise all customers to be aware of the pitfalls of he (high-efficiency) and what it means for the end user. I know we all need to conserve our water however, this is not an option for the laundry room. Lets be more efficient with water usage elsewhere such as cutting back shower times to 5-10 min. By the way, Golf courses use over 70 billion gallons of water a year. We could start there instead of our laundry rooms.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand your disappointment about the performance of your Samsung washer. We are here to help.

      I have shared links below for the steps that can help you with your Samsung washer. Please watch the video and click on all the embedded words inside of each article.

      "Washing machine has a mildew smell or visible mold."
      https://www.samsung.com/us/support/troubleshooting/TSG01110749/

      "Laundry is stained or damaged after using Samsung washing machine."
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      "The Samsung washing machine does not fill enough water."
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147493585, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 2 out of 5 stars

    Terrible experience with best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair. Washer works well, gas dryer had to be taken back. Best Buy finally credited half the accessories return after numerous calls. So I give 2 stars because Best Buy’s service was so bad. I never give bad reviews in my 52 years. But Best Buy customer service made it happen! I do recommend Samsung washers but from other stores.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every cent. I’ve never had such a great appliance before .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for one month so far and as of now I have no complaints. Washes really good and it looks beautiful. No problems but edit in a year!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, powerful, quiet and energy saving. I love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful! I have owned this washer for 10 months and the words are coming off. I called Samsung. And its not covered by the warranty. Also it's easy to bump into buttons and accidentally turn it off when reaching for something if you have a shelf.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how disappointing it is to experience all this with the washer, NiveenJ. We're here to assist.

      Below is the user manual link for your model. See page 51 for details about maintaining the unit's exterior.
      https://downloadcenter.samsung.com/content/UM/202401/20240124193544276/DC68-04355B-03_IB_WF8300B-MD_EN_CFR_MES_240123.pdf

      For further assistance with the buttons turning the washer off accidentally, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147297760) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 4 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average, nothing fancy or different than any other ones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. Less sound and many options. Best among my previously used washers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer very quite capacity very large. Love rinse cycle can do up to5 times bedding cycle great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best decision ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely impressed with Samsung. This is the 3rd time buying almost identical models. For 3 different homes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung front load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chose Samsung because have had good luck with the brand. Love the washer and all its functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get This Set!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Well put together. Highly recommend. Installation Crewe were the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go big!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I wasn't sure if going with the larger would make a difference, but it does! Working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this washer. Samsung items are amazing and this washer is nothing different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    13 years ago I bought a Samsung washing machine and since then it has not changed brands, for me it is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My home

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine with many options to wash the clothes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a few weeks ago and still very happy with my purchase!! Runs great and beautiful! Best Buy service was top notch from beginning thru delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of it, very stylish. The only thing I don't like about it is you can't open it up after you started to add more clothes because it is a front load washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable washer brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great so far, had to buy a new due to old one making loud noise when spends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cute but stinky.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a gorgeous washer. I believe since it is front loading it seems like it takes less amount of clothing. Kinda smells.

    I would recommend this to a friend
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