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Customer reviews

Rating 4.6 out of 5 stars with 1568 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,568 reviews
  • Rated 3 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item had to be replaced three times since purchasing about a month ago. The first one started making noise like there was loose change inside it after two washes. IT’s replacement was even worse and made the same noise right from the start while the delivery team was still here. The third time seems to be the charm as this one works as intended. So far so good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We are glad to know that the washer is now working. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had great sevice and product came in good was satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely done

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient team and respectful of the appliances and the property

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer, it can be controlled by the app with the exception of start

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stuff, good price, took took long to get here but im happy now:)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer I could’ve have purchased, beautiful in person and gets the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but loud

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer. I really wanted to love this but it’s soooo loud! I’m glad it’s in the garage but if I leave the door open you can hear its spin cycle throughout the house.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello ChereseG,

      We recognize your feelings regarding your washer making loud noises. We would love to help you.

      We recommend checking out the link below to help determine the sound your washer is making. Each sound has steps to take and watch the video included.

      Samsung washing machine is noisy
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1148587780) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Happy BestBuy Customer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service-good machine- great people to work with!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of functionality i like that it has a smart feature and dings my phone when finished as i have washer and dryer in the basement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer and dryer I”ve ever owned. Quiet and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung washer. This is my second set. Nice size for blankets

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DONT BUY WARRANTY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy open box and get a geek squad warranty when the product goes out they will not fix it and blame it on you i purchased this washer when the motor went out and I needed to get replaced the geek squad employee said that it was my fault it was broken

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with the protection plan from Geek Squad, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Leo Samsung

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Love the tune to tell when done. It even looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RELIABLE APPLIANCE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SAMSUNG PRODUCT IS THE BEST ON THE MARKET VERY RELIABLE APPLIANCE FROM WASHERS & Dryers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Exceptional delivery and installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE this Washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you say a washer machine is beautiful? This one is I love you! Works very well looks sleek in my laundry room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nothing to write home about

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but not that amazing either, tends to leave slightly damp and need to run things again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine has nice features and also portion your washing liquid to save money, great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waiting for the delivery once I receive the item I know that I will love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome unit the alarm when done is a lil ling winded but overall a great machine

    I would recommend this to a friend
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