Customer Ratings & Reviews
- Model:
- HW-K950/ZA
- SKU:
- 5507159
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers are pleased with the sound quality, Dolby Atmos feature, easy setup, and the inclusion of rear speakers. Some customers feel that the price is high, there are connectivity issues, and the volume could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome spund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound- only issue is that my tv will switch off the back to the tv speakers at random times and if you are arching a dvd you need to interrupt the movie.
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound but surround speakers disappoint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This system would be a 4 to 5 star but the setup did not fit my room. I have vaulted ceilings whips is not ideal for atmos but sound was still great. Where I ran into problems was when Geek squad tried to hook up the rear speakers. The speakers are blue tooth and would not connect. It says it would work up to 30'... That was a stretch. If you don't have a large room. The sound is awesome. For my room I had to replace with Sonos. I would recommend this product for an appropriate sized room.
I would recommend this to a friendBrand response from MrSamsung
Posted .JT6176
Thank you for your review of this Samsung Soundbar System
I am sorry to hear that it did not work out for your room. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Sound quality
Really decent system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My opinion is somewhat influenced by saving nearly a third of its regular price. It has great sound and works well w our tv. Not as good as our Sonos system however.
I would recommend this to a friend - Pros mentioned:Sound quality
Overall Good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up having a bum unit. Best Buy replaced and made all the difference. This setup simplified my living setup with great sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t replace a true “wired” surround sound but great sound for a soundbar. Especially good if you can catch it on a “deal of the day” special.
I would recommend this to a friend Need Firmware Updates
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once Dolby over ARC is available along with Dolby vision this system would be a 5 and above. Right now just a good soundbar with rear speakers.
I would recommend this to a friendBrand response from MrSamsung
Posted .Nathan,
Thank you for purchasing the Samsung HW-K950 Soundbar System. I am sorry to hear that you were not completely satisfied with the user experience.
Please know that the request for Dolby Atmos through ARC is not related to the Soundbar, but to the source device. Please make sure your TV can pass through Dolby Atmos signals to the Soundbar.
Alternatively, you can make your Soundbar play Dolby Atmos content by connecting a capable device -- such as a Samsung UHD Blu-ray player-- to the K950 via HDMI. When an Atmos soundtrack is played back from the source device, the Soundbar light will illuminate blue and display “Dolby ATMOS” on the Soundbar screen. Also please check the external device you are using as it may require additional steps to pass Dolby Atmos – for example, if using a Samsung UHD Blu-ray Player, the UHD Blu-ray Audio setting need to be changed to “Bitstream (Uncompressed)”.
For further assistance with features or usage, and to better diagnose static noise, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We can also be reached on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience.
-Samsung Ambassador
- Pros mentioned:Dolby atmos
Quality sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dolby Atmos feature is amazing! Sometimes have issues turning it on, but it may be the system trying to connect to DA. The only complaint I have is that the audio/voice when the characters talk during movies should be louder as the sound from anything else can drown it and you can't hear what they are saying as good. That goes for most soundbars, but still a great quality speaker!
I would recommend this to a friend - Pros mentioned:Rear speakers, Sound quality
Best sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar the wireless speaker are great it's the best 5.1 sound bar sound is great
I would recommend this to a friend - Pros mentioned:Sound quality
Wow!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the greatest surround that I have ever heard. You don’t know what your missing until you hear this. The Atmos effect is by far the most realistic sound reproduction that I have ever experienced. The Dolby demo with the rain falling all around yo is literally just that... ALL around you. You can even close your eyes and hear the rain hitting leaves that are floating above your head.. Way to go Samsung!!!
I would recommend this to a friend - Pros mentioned:Sound quality
no atmos thru ARC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but atmos not supported thru ARC with my OLED tv. Sound is good in 5.1 but really wanted the 5.1.4!! Come on Samsung!
I would recommend this to a friend - Pros mentioned:Dolby atmos, Sound quality
Great bar for atmos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the atmos is on this bar explodes with sound and when its not its still a solid bar.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Easy setup, clear sound, suitable for small room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super simple setup especially used with Samsung smart TVs. Sound is good when using in a small room.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Easy setup, Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound system produces great sound, was easy to set up, and works great with our TV.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Great piece of equipment....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific sound, great bass. Lots of speakers easy to set up Great surround sound
I would recommend this to a friend Ehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this open box still can’t get the wireless speakers to pair so we’ve just been using the sound bar not sure what to do
No, I would not recommend this to a friend- Pros mentioned:Dolby atmos
Good soundbar but not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already wrote a preview on this since I bought 2. Good soundbar if you want a sound bar with Dolby Atmos but it’s not loud.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound bar for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was an incredible piece of speaker it works well in my home the sound is great clear and the color was fantastic.
I would recommend this to a friend - Pros mentioned:Bass, Easy setup
Excellent sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a "snap" to set up. The bass is deep and the high frequencies are very clear.
I would recommend this to a friend - Pros mentioned:Rear speakers
Great Soundbar System with Dolby Atmos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading several reviews in various sources, I decided to purchase this soundbar system to connect to my new Q500 series Samsung TV. The sound is absolutely incredible for a TV that has an absolutely incredible picture. I had it mounted below the TV with the additional wireless speakers on the opposite walls. The sound is surrounding and makes you feel like you are part of the scene.
I would recommend this to a friend Immersive sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am in the action. This sound is unbelievable! I am surrounded by sound. I have this system paired with an LG OLED and it is an incredible combination!
I would recommend this to a friend