Customer Ratings & Reviews

“Well, I must say… this washer is quite impressive. The capacity alone is remarkable — you could practically fit a mountain of towels inside, though I do hope you’d fold them neatly afterward. The speed is extraordinary as well; having a full load done in under half an hour feels almost… magical. And it’s so quiet! Honestly, I can hardly tolerate clunky, rattling machines. Now, it isn’t without its quirks — that deep tub can be a bit, well, daunting if you’re not particularly tall, and the SmartThings app may test your patience at first. But once you’ve mastered it, you’ll feel a sense of accomplishment, I assure you. So, despite a few imperfections, this washer is efficient, reliable, and, dare I say, elegant in its performance. If you value precision, speed, and a touch of sophistication in your home, this machine will certainly not disappoint.”

Appears to be a great product. Quiet, efficient, and does a great job

We've had it a month, no issues. Works as intended. This is replacing our Maytag, which had a board go out twice and the cost to replace that was stupid enough to have to buy a new washer. Got this with the protection plan. Appliances are not like our grandparents had. They will not last 30 years. Get the warranty, and I usually never say that. But these boards will absolutely go out. So far, no issues, everything works as expected.

It has been the best. WE all like it. East to operate. Very quiet.

Love how you can connect to your phone the machine is quiet. I love how there are multiple settings you can change it to for your clothes and i love space and its perfect on space especially for my bedding

We’ve been using this washer since June 25 2025 and we love it so far. We usually do the quick wash and it washes very well! It does a great job on the spin cycle so the dryer doesn’t have to deal with the heaviness of something as large as a fluffy comforter. This is my favorite washer yet. The delivery crew was friendly and quick and took our junk washer too! One less thing for us to do. Highly recommend this washer, it’s such a great size for my big family if 7!

LOVE this washer! Massive upgrade from our last one! Works so well! Washes massive comforters with ease.

The tub is quite wide, much larger than the previous washing machine that was front load, it is silent, the pre-wash cycle is very convenient. The only disadvantage I have is that for my size it is somewhat deep and I have to jump to be able to take out the clothes at the end of the cycle

Love it! Very spacious and silently. No sounds and cleans A+

Here we go, bottom line up front is that this thing is a beast. I recently bought a WAY higher priced set from a local scumbag. The washer didn’t work at all and eventually failed to drain. The dryer is crap too but it barely works so we didn’t need a new one of those. The broken washer was gonna be three weeks before they could even look at it and then they didn’t want to fix it because I was “mean” in email because this high priced washer is not working, brand new. So, I go to my local Best Buy, they didn’t have the super inexpensive washer in stock, and the only thing they did have was this Samsung. It was open box and had a dent on it, but let me tell you, this thing has worked, and worked. Hooked it right up, started a load, and it not only worked but really did a better job over all than the more expensive junk I bought. I have literally attempted to overload this thing, once but still did it, to see if it would choke. This thing just took it and asked for more. I am so impressed with this thing, 1/3 the cost of the other brand I bought from a local vendor, and it works. Five stars for me.

I just left an amazing review for the dryer but it works so well because this washer is equally amazing. It’s huge so I can do blankets and quilts and the spin cycle is great so the clothes come out almost dry. These both are way better than the Electrolux I paid more than double for. Seriously!

I recently bought the Samsung washer and dryer set, and overall I am really impressed. The washer handles large loads without shaking the whole house, and clothes come out noticeably cleaner compared to my old unit. The dryer is fast and surprisingly quiet—plus the wrinkle-prevent feature actually works! The only downside was the initial setup. The Wi-Fi pairing took longer than expected, and some of the app features feel a little unnecessary. But once everything was up and running, the machines have been reliable and easy to use. Would definitely recommend if you want something modern and efficient.

I had a Samsung 5.0 for several years. The new Samsung is the best. The price and quality of the machine is better than ever before. It’s very quiet, the delayed wash is a winner. I set the timer for 3 hours and am able to start the wash while at work. I appreciate the Geek Squad for help with set up. I feel like my clothes are cleaner and would recommend it to anyone.

love how big the inside is ,can put my clothes inside and walk away .. easy for my kids to work it and best buy delivered and installed it easy process

This washer cleans my clothes great, and more gently, thanks to the impeller. The capacity allows me to clean my comforter at home instead of hauling it to th laundromat.

Great , very good , I love can I used whit my cellphone

Quiet running, efficient, performs well. Excellent choice.

The purchase process was simple and i was able to use some if my cash rewards towards the purchase. The employee that helped me check out in store was very patient as i customized mt pickup options as well as payment. The washer is a giid size and i am able to easily wash my king size comforter in it. I also got a warranty through best buy so that if anything happens with the washer someone will come out to fix it for me.

Sleek and modern look. Easy to use controls. Quiet operation. Easy to load and unload. Also fits a lot of clothes.

The Best washer and Dryer I have purchased. The salesperson was knowledgeable and explained all the features on both the washer and dryer. Delivery was exceptional. They set it up and show how to use both. I couldn’t be more satisfied with my purchase or the experience. I will definitely chose Best Buy for future purchases.