Customer Ratings & Reviews

Do NOT buy this television — or anything from Samsung’s AU8000 series. I purchased this model in May 2023. In just over a year, the TV began power cycling to a black screen. Samsung admitted it was out of warranty but offered a “one-time courtesy repair” — which tells you they know this model has issues. That repair lasted less than 12 months. In July 2025 — the exact same failure happened again, only worse: now the TV won’t even turn on. No power light, no sound, completely dead. Samsung’s solution? Cover parts only and make me pay hundreds in labor for a TV that’s failed twice for the same reason. That’s not customer support — that’s a company dodging accountability. This is a well-documented, widespread defect with the AU8000 series. Check Reddit, Samsung’s own forums, YouTube teardown videos, and other Best Buy reviews. It’s the same story everywhere: these TVs are built with cheap internal boards that fail early, and Samsung does not stand by them. I’ve spent countless hours dealing with support, writing formal complaints, and reviewing consumer protection law. The only thing Samsung responds with is legal evasion and PR-speak. A product at this price point should last years — not collapse twice in 24 months. Avoid this model. Avoid the AU8000 series. And frankly, avoid Samsung if you expect reliability or support after the sale. This was my last Samsung product.

Fantastic TV. Clearest one we've ever had in our Family room

High Quality TV. Very thin. It is worth every penny.

Excellent tv. Awesome picture quality. Best in class!

This TV is decent and its a little ewrly to give it the most accurate review because idk how long it will last. Were not allowed to update our reviews, so I hesitate to leave them too soon. I turned off HD because I didnt like how weird it ruined the cinematography on movie affects. While watching live tv, volume/sounds cuts out. I have to change channel and change back to get it back on. This happens every 30 min or so. The apps arent smooth. When I open Hulu, it makes me log back in every time. If I use Alexa to open Hulu, it goes right in. Its as if there are two different Hulu apps. Im not loving this TV. My Roku Sharp is better but this TV is attractive. Its very thin and I love how the edge has little plastic. So the dimensions are pretty much all screen. The picture quality is just OK to be honest. Even before I shut off the HD. I expected much better for what I paid.

Nice tv but the sound quiz not that great. Good colors.

Great tv and the price was excellent Samsung makes the best television

The sound on this TV is really bad. Nobody mention this to me when I was in the store. The salesman are horrible. They don’t have any patience in explaining absolutely nothing and they are rushing to make the sale ASAP. Very disappointed I have been a custom for at least 24 years. This maybe my last purchase with BestBuy

This tv has such a clear picture! We’re loving it! You can never go wrong with Samsung!

I am loving my tv and looking to get a bigger. Very easy to use

Awesome TV great picture quality and performance. I would recommend this TV

Great picture, size and user friendly. Good price and good quality.

Overall good.The picture quality is good. Sound is just average

You get a great tv for it's price. Looks good and it's light.

Very good tv for the price. Good picture. Very user friendly.

Awesome TV. Purchased two of them and placed in outdoor covered patio.

A good deal, easy to installing and the quality of the picture is great

This has been a great TV - very clear picture and great menu

I bought this tv for my bedroom and the quality of the picture and ease of installation made this a successful purchase. I am utilizing a Samsung 7.1 channel w/ Dolby 5.1/DTS virtual:x sound bar to give me a great overall experience and could not be more pleased. Highly recommend.

I Love my TV’s … I paid a decent price with insurance and they show crystal clear