Customer Ratings & Reviews
- Model:
- UN50AU8000FXZA
- SKU:
- 6452997
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, easy setup, price, color, and size of the 50" Class 8000 Series LED 4K UHD Smart Tizen TV. They appreciate the excellent picture clarity, vibrant colors, and user-friendly interface. However, some customers have concerns about the durability and lifespan of the TV, as well as issues with the remote control and screen.
This summary was generated by AI based on customer reviews.
Samsung tastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV able to hook up most devices needs RCA hookups for older surround sounds. I am going to purchase a RCA to optical adapter so this can be made possible other than that awesome TV
I would recommend this to a friendHappy with new TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am quite pleased with the audio and video of my new Samsung 50-inch TV, but I have not yet quite figured out some of the more technical elements.
I would recommend this to a friendTV 8000 series purchased.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not real pleased with the color quality or the sound output. I returned to the store of my purchase and got advice on hoe to adjust my TV but I'm still somewhat displeased at this point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John!
Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for your review. Your experience regarding the picture and sound quality after setup is important to us and will be shared with the product team.
Your TV features Object Tracking Sound Lite which tracks the action with strategically placed dynamic speakers and Adaptive Sound which automatically adjusts audio to enhance everything from dialogue to music and sports.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Settings > Sound > Sound Mode
You can also customize sound with Expert Settings. Go to: Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Settings > Picture > Picture Mode
You can also go to: Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
Should you ever have questions or need help, please call us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Spectrum App Ready
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded this as a replacement in my daughter's room. Its nice I was able to eliminate the need for the box from Spectrum. The TV has the Spectrum app built in and it works flawlessly.
I would recommend this to a friendAU 8000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always go with Samsung. Never disappointed. 3rd TV from Best Buy in 3 years. Audio on the .AU8000 much better than the previous year. Add the Yamaha sound bar and you’re good to go.
I would recommend this to a friendDied before 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents last year for Christmas and died right before they had it for 1 year. Screen went black. Best Buy/Samsung said they could get a technician out for like $300 to run tests but they ended up buying another LG TV for $400. I have owned over 10 Samsung TVs and am a loyal customer so this was really disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JamieV,
Thank you for taking the time to provide feedback on your AU8000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We always shop at Best Buy for our electronic needs. They back every product. Never got a bad T.V.All our t.v.s and tablets and printers are from B>B. Always a knowledgeable salesman to sell there products
I would recommend this to a friendnot sure what to put here
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well,needed this,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,not sure what to say,,,,,,,,,,,,,,,,,,,,,,,,,,,,can i just say good or not.............???????????????????
I would recommend this to a friendSo Far So Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart Tv has been exceptional thus far. My last Samsung Smart TV only lasted 3 years after I purchased it and I had it repaired three times. So my fingers are crossed. So far so good.
I would recommend this to a friendExtremely disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good buy. Unfortunately I’ve had to replace it after 15 months. The mother board died. I’m very disappointed. I’ve had several Samsung TVs previously and had good look with them. This time around I did not and I bought a Sony to replace it.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv with a small Black Friday discount. Beautiful picture quality but the sound is pretty bad. Had to buy a sound bar just to hear it. The speakers in the tv make an intermittent crackling sound. I’ve checked all of the connections and the are tight. I’m exchanging it today so hopefully this is a one off issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bnoselo,
Thank you for your review of the Samsung AU8000 Crystal UHD TV and for sharing the issues that you have experienced with your unit. We appreciate your patience in having to deal with the inconvenience of an exchange.
Should you need assistance with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing bad to review, it works well. We had a Vizio TV before and it was so full of bug and problems, so that it was not even working after a couple of weeks. With this one, no problem so far.
I would recommend this to a friendSamsung 8000 series
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good with the TV except the sound quality. I’m constantly adjusting the volume depending on the station I’m watching.
I would recommend this to a friendSamsung not for long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first year - then at one and a half years in, it died. Total disappointment.
No, I would not recommend this to a friendAmazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is amazing. I hooked it up to my Google home and haven't had any issues. The display is great. Only complaint are the speakers. They don't get very loud.
I would recommend this to a friendtelevision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to fully evaluate the TV because I encountered problems with my cable network. A technician will come to my house, tomorrow to try and fix the problem.
I would recommend this to a friendAwesome TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is really good, I had 7 series Samsung and I can see the difference in quick response on shifting apps and the load time. Sound is okay but happy with picture clarity.
I would recommend this to a friendhope its true
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv was for my 86 yr old dad, was to not to waste money on the qled because in the 50 inch size doesnt show any difference ,until 65 inch or bigger
I would recommend this to a friendNone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to review the TV. After waiting 3 weeks, best buy could not get tv to deliver. Sorry, I had to cancel order.
I would recommend this to a friend- Pros mentioned:Picture quality
50”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good, remote is great especially like the voice control. Speaker is pure trash even set to amplify its horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve!
Thank you for purchasing the Samsung 50" AU8000 Crystal UHD TV and for sharing your review. Your feedback regarding the audio quality is important to us and will be shared with our product teams.
Please know you can also customize the sound with Expert Settings by going to: Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
