Customer Ratings & Reviews
- Model:
- UN50AU8000FXZA
- SKU:
- 6452997
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, easy setup, price, color, and size of the 50" Class 8000 Series LED 4K UHD Smart Tizen TV. They appreciate the excellent picture clarity, vibrant colors, and user-friendly interface. However, some customers have concerns about the durability and lifespan of the TV, as well as issues with the remote control and screen.
This summary was generated by AI based on customer reviews.
Sandra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice purchase good quality customer service was good and there was a problem with the first TV and they came right out and exchanged it with another TV and everything works just fine
I would recommend this to a friendQuality Samsung Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a guest bedroom. Nice quality for general tv use. I have not watched sporting events on this tv yet but overall nice quality for the price.
I would recommend this to a friendSolid TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video quality. A little challenging to manage the smart features in conjunction with other devices plugged in like cable box and a firestick.
I would recommend this to a friendGreat Experience overall!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brendan was extremely knowledgeable and answered all of my many questions. Thank you again for making my experience so enjoyable, we love our new TV!
I would recommend this to a friendTv guy sad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not any better than the 7 series Apps are always refreshing. Not a fan of the voice remote or iPod type scrolling for channels. Sound is always low even at level 40 so they force you to buy a sound bar to fix that. Disappointed in Samsung they are going on the wrong direction. I have 6 Samsung TVs over 8 years from a small 18/20 in to a 65” 1 is 2021 others are 2020 models back to20 14 it’s clear to See the drop in quality! Buy it on sale !!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Marioman,
Thank you for sharing your review of the AU8000 Crystal UHD TV. We value your feedback regarding the picture quality and your experience using the TV. Your details will be shared with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Samsung 50” class 8000 tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a lot of tv and movies already loaded and free on this tv. All I added was “Amazon Prime”. No problems with this smart tv and my internet.
I would recommend this to a friendGreat Experience - Again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy to deal with the designer and get everything purchased and installed. This is the second time we've used Best Buy for our Ari B and B properties and it was overall seamless.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung 50"review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looked nice.but the tv ran very hot.the vents I believe were to small.and tv became so hot.its supper thin.which look very nice but to risky.so I returned it got a sony instead.very happy now.doesn't get hot.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Isabella,
Thank you for sharing your review of the Samsung AU8000 Crystal UHD TV. Your details regarding the build quality of the TV are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Apartment TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As usual with Samsung products this is a good one. Your staff was very helpful as we were shopping for a granddaughter who was getting her first apartment and she did not need the top of the line.
I would recommend this to a friendVery nice if not for a dead spot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy set up great software. The only issue is a dead spot in the lower right quadrant of the screen.
No, I would not recommend this to a friendNice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a TV and after much research we found one that we liked at Best Buy. Going to the store we had a great sales associate that helped us with more information. Very satisfied.
I would recommend this to a friendIt’s Ok. Lacks bass.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture seems ok. It’s difficult to fine tune considering all the adjustments and external variables. The big weakness is the audio. The mid range and highs are fair but there’s virtually no bass. Apparently they expect you to shell out a couple hundred dollars or more for a sound bar or hook it into an audio system if you want better sound quality. Too bad. It would have gotten 4 stars.
I would recommend this to a friendBrand response from Samsung
Posted .HI CatG,
Thank you for your purchase and for sharing your thoughts regarding the AU8000 TV’s sound quality. To tune the sound to your liking, you may want to try adjusting the sound we have available.
First, you can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Samsung Smart Tizen TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 50" Class 8000Series LED 4K UHD Smart Tizen TV was an excellent investment. It is just like the manufacturers describe it.
I would recommend this to a friendWrong TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong TV. Expecting a new television but received an open box. Expecting a new TV on Wednednesday.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DELL,
I'm sorry that you received the incorrect TV when ordering the AU8000 TV. We appreciate your patience while waiting for the correct TV to arrive.
Should you ever have questions or need help, Samsung is here for you! Just give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung Fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV'S are all I buy when needed. They last for ever. I have recommended this brand to my friend's and family and they too have them in there homes.
I would recommend this to a friendFantastic TV for the Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV for the money. Replaced a LG that was horrible. Samsung has better app access and much faster in processing. I will never buy another brand than Samsung
I would recommend this to a friend- Pros mentioned:Picture quality
God TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price. Basic TV with good quality. Was purchased for a fmaily member.
I would recommend this to a friendBrand response from Samsung
Posted .Hi SP59,
Thanks for taking a moment to review Samsung’s TU7000 TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Bob helped us out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bob was very helpful in explaining the differences between the various smart tvs available and helped us make a good choice for our needs.
I would recommend this to a friend- Pros mentioned:Picture quality
No brightness oo 490p.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color. Dim picture on 490p . B rightness set all the way up. Ok on 1090p. Very. Disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LARRYMO!
Thank you for purchasing the 2021 Samsung AU8000 Crystal UHD TV and sharing your thoughts on the image quality. Your feedback regarding the brightness on low resolution content is important to us and will be shared with our product teams.
Please know you can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking TV. Probably cheaper out there, but Samsung makes a decent TV and the price isn't ouutrageous
I would recommend this to a friend
