Customer Ratings & Reviews
- Model:
- QN55Q80AAFXZA
- SKU:
- 6451481
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, describing it as great and worth the money. They also appreciate the easy setup process and find the gaming experience to be exceptional. However, some users have encountered issues with the remote control and a few have reported dead pixels and streaming problems.
This summary was generated by AI based on customer reviews.
A little disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is very good in theory but it came with a slight backlight problem in the upper left part that has worsened just a month after buying it. In addition to some small marks on the screen that are only seen in some positions. Now that the problem is more serious, I'm going to see what Bestbuy tells me.
No, I would not recommend this to a friendIt’s a TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest I have a Samsung Curve Series 8000. For what I paid I don’t see a difference in picture. Geek squad did an amazing job with install and hiding the wires!!! A+++++ I’m considering switching to the LGC9.
I would recommend this to a friendBrand response from Samsung
Posted .Hi F12018,
Thank you for sharing your thoughts on the picture quality of your new 2021 Q80A 4K QLED TV. If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Good tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture but came with one dead pixel that my girlfriend pointed out on it.
I would recommend this to a friend- Cons mentioned:Dead pixels
Manufacturing deficits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv last night. This morning when I got it set up and turned on the tv there was dead pixels in the bottom left of the screen. Returned the tv and got a replacement, and had the same issue. Ended up looked at the others in stock at the store and even at another store and every tv we looked at had this issue. Until this issue is fixed I don’t recommend buying this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steelrampage:
Thank you for your review of the Samsung Q80A TV and for sharing the issues that have caused you to replace your unit. Your experience is very important to us and will be shared with our product team.
Again, we appreciate you sharing your experience, should you ever decide to give Samsung TVs another try and have questions or need assistance with issues, settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Samsung quality issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had I hopes for this TV - I was initially blown away but then noticed an array of purple spots that becomes visible when the area they are in are meant to be black! Very distracting! Very disappointing- seems like really poor quality control at Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Arwyn:
Thank you for choosing Samsung’s 2021 Q80A TV and for sharing the details on the purple spots you are seeing on your screen. So that we can better understand your issue and provide you with troubleshooting assistance or warranty service, please contact Samsung TV Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Do not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say avoid this TV for now until they get the screen issues figured out from the factory. I purchased one and had to return it because of a screen issue and then my replacement I just got had the same issue in almost the same exact part of the screen. So either something is happening in the factory or during shipping to these TVs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .landfill2032:
Thank you for your review of the 55” Q80A TV and for sharing your experience which caused you to return your TV. It is possible that the triangle image you were reporting was imprinted on the protective film.
Please be aware that not all TVs come with a protective film. If there is a protective film on your screen, it would have been indicated with a blue tab in the upper left corner. The tab has an illustration showing how to remove the protective film. If there was no blue tab in the upper left corner, no protective film would have been on the screen, and peeling anything off would have damaged what is actually the screen.
If you did try removing the film and only removed the blue tab, you could have tried affixing a piece of adhesive tape to where the blue tab was and tried removing the film again.
Again, we appreciate you sharing your experience, should you ever decide to give Samsung TVs another try and have questions or need assistance with issues, settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
DON’T, JUST DON’T
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DON’T, JUST DON’T this has been the worst tv I have ever have. After 3 months of using, a line all across the tv appears. I’m so mad, very mad because I spend around $1000 buying this tv that is doesn’t long MORE THAT 3 MONTS.
No, I would not recommend this to a friendWARNING!!!!! Screen problems !!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please make sure to inspect the screen well if you buy this TV. I had to replace in the store 2 TVs with different problems on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MFrias,
Thank you for choosing the Samsung 55” Q80A and sharing your experience. Please check that you have removed the protective film covering the TV screen. It is possible that what you are reporting is imprinted on, or part of the protective film.
Please be aware that not all TVs come with a protective film. If there is a protective film on your screen, it will be indicated with a blue tab in the upper left corner. The tab will have an illustration showing how to remove the protective film. If you do not have a blue tab in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.
If you tried removing the film and only removed the blue tab, then please affix a piece of adhesive tape to where the blue tab was and try removing the film again.
If you have checked that there is no protective film and are still seeing abnormalities on or around the screen, please contact Samsung Customer Support at 1-800-SAMSUNG so we can further assist you.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
No out of box purchase anymore.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was out of the box purchsse. It has display issues. White and dark spots on the sceen like someones hand prints.
No, I would not recommend this to a friend- Pros mentioned:Color, Picture quality, Refresh rate
Excellent picture quality at a reasonable price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this QLED upon the recommendation of one of the staff members. Originally, I was looking at a cheaper model, but since I watch sports I did not know that 120HZ is better for my viewing choices. I also like the full array feature and the ability to watch at varying angles without loss in picture quality. I watch this tv in a bright room with sunlight coming in during the afternoons and this tv does a great job with this. The darks are decent and the sound is actually not bad with my particular room. Picture quality is amazing and I would highly recommend this product given its price point. I am not a gamer so I only use this tv for sports and movies and streaming services.
I would recommend this to a friend - Pros mentioned:Picture quality, Remote control
Buy it, you will enjoy it. Samsung 55 inch QLED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung 55 inch QLED has a very clear picture and great sound. It does not require a sound bar. It is easy to control and the controller requires no batteries. It charges itself via ambient light.
I would recommend this to a friend - Pros mentioned:Color, Refresh rate
GAMING
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality over the last 2 years. Refresh rate and color have been great for games
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Hdmi ports
Take the shipping protector off; great gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all for the people complaining about dead pixels in the shape of a triangle (bottom left), that is on the shipping screen protector to be peeled off the TV! Very happy with the colors and speed/lag. We are using this mostly for gaming, the majority being Xbox Series X and Switch. Works great. Used recommended setting for last year's 80T and we didn't do any other tweaks. Brightness 30, Contrast 45, Sharpness 0, Color 25, Tint 0, Local dimming Standard, Contrast enhancer Off, Color tone Warm2, Color Space Auto. I think everything else was default. Search for the people that know betterfor the setting, but that may get you started. We're happy, especially how the Xbox performs with this TV. It would be nice if they would have at least one more HDMI 2.1 port, but for what we have now it is OK.
I would recommend this to a friendBrand response from Samsung
Posted .Grant:
Thank you for choosing the 2021 Q80A 4K TV and taking the time to share your experience with the protective film and with your gaming settings. We appreciate your feedback regarding the number and type of input ports and will share that with our product teams.
If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Color, Picture quality, Refresh rate
Excellent TV, Bright and Color Rich!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! I bought the 55 inch and it’s perfect in my living room. Clean thin bezel. Rich colors, Very bright picture with the full array backlighting. Contrast is great, blacks are clean blacks. Refresh speed provides sharp pictures in fast moving scenes. I prefer the QLED because there is a considerable amount of light from my living room windows. This TV is definitely bright enough to perform great in a sun filled room. This is an excellent high/mid range TV.
I would recommend this to a friendBrand response from Samsung
Posted .HiHoSteveO:
Thank you for your purchase and review of the new 2021 Q80A QLED 4K TV. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Remote control
Beyond Expectations
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Q80A is TV beyond what I was expecting. Long gone are the days where TV’s feel sluggish and don’t do anything to enhance the experience of the movie watching. Featuring an impressive color accuracy and HDR brightness that will make you squint, movie watching is getting an upgrade with this TV. The local dimming feature works very well, insuring that blacks stay black. LED’s have gotten so much better, allowing for some competition with an OLED. What you won’t see on an OLED that you will see on this TV however, is some light bleed around white text on a dark background. Thankfully, that doesn’t quite happen often and certainly not while playing games. Video games is where this TV shines. Hands-down one of the best televisions I have used for gaming. I have used it with both my PS5 and my Series X and I am wildly impressed. The Freesync Premium VRR allows my Series X to dynamically adjust the frame rate which leaves every game feeling incredibly smooth. The TV supports HDMI 2.1 and 120fps 4K….which looks INCREDIBLE. When turning on either of the systems, you are greeted with the game bar, informing me what the FPS is and other information. I have found it to be quite handy in making sure settings are set correctly. The remote for the TV is great. It is slim and features a solar battery charger. I have no idea why it has taking companies this long to implement this feature…again. With it you don’t need to worry about batteries ever again. The software is incredibly snappy and you won’t be missing out on any of your favorite streaming apps. They are all here. It is quite refreshing honestly to have a TV that the menu doesn’t feel ‘cheap’ and slow. Overall, this is such a phenomenal TV and I’m incredibly happy with my purchase. Movie watching is a joy and playing games feels new. Crisp bright colors, just as the directors intended, means you won’t be missing out on any of the details. HIGHLY recommend
I would recommend this to a friend - Pros mentioned:Picture quality, Refresh rate
Great tv. Worth the money. Buy 120hz refresh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has fantastic picture quality and well worth the money. I probably won’t need a sound bar, though I’ll get one anyway. I was looking to upgrade my older Vizio M49-C1. I read reviews that said basic tv and streaming movies only need 60hz refresh rate, and 120hz is actually a waste of money if you’re not a gamer, so I thought I could save some money. I was wrong. (The M49-C1 has 120hz refresh, by the way.) I spent $550 on what I thought was a pretty decent tv with 5-6 year newer technology, but a 60hz refresh rate. As soon as I got it home, I immediately noticed that I had actually downgraded in picture quality, and it seemed like a huge downgrade. I don’t play games, just steam movies and tv from the various Netflix, Amazon, and such. I returned the 60hz tv and picked up the Samsung Q80A and though I paid twice as much as the 60hz tv, I’m much more satisfied. The Samsung has all the apps I need and I will be happy for years to come. Some things to consider: Doesn’t come with screws for a tv wall mount and the Samsung holes are much deeper than my last tv. Had to buy some screws in order to use the same mount. If you turn the tv around and look at the back, the coaxial and HDMI outlets are on the left side. My last tv had them on the right side and my cables weren’t long enough to reach. Had to buy extensions.
I would recommend this to a friend - Pros mentioned:Picture quality
Q80a
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and worth the money for watching movies and gaming runs well and colors are nice. This is my 2nd samsung tv
I would recommend this to a friend - Pros mentioned:Picture quality
Upgraded my TV for Starwars
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for my Samsung Curved TV that died on me the day Obi-Wan premiered… so i had not choice! Went to Best Buy immediately. I’ve always been happy with Samsung tvs and this was a nice upgrade
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Perfect TV for the Price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv with fast response time and crisp 4K. Handle video games and streaming well, blu-rays even look practically perfect. Easy installation, slim look and easy controls. Connects to soundbar which is recommended. Hugely recommended.
I would recommend this to a friend - Pros mentioned:Picture quality, Remote control
Great all around tv.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace a 6 year old Samsung that died due to lightning. I am really enjoying this television. A great picture at a reasonable price. The Smart Features work great and I love the solar powered remote.
I would recommend this to a friend