Customer Ratings & Reviews
- Model:
- UN55U7900FFXZA
- SKU:
- 10362535
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Check screen before throwing box away/installing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great, only down side is I received the tv with a crack on the screen. It does not come with a frame so it’s extremely fragile. Didn’t realized it was defective until after I installed it and turned it on and threw the box to the trash. (this was during black friday…)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictoriaM,
We are very sorry to hear about your experience. If you have not already done so, we recommend reaching out to Best Buy directly to assist you.
If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is ok. It’s a little confusing. It doesn’t work well with my Streaming service. And that’s the reason I purchased it.
No, I would not recommend this to a friendSeeing with clarity.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet but I have a 65 inch in the living room and it's great.
I would recommend this to a friendBest Quality tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Tv!!!!!! The remote I’m still getting used to but other than that WAY better than that Trash TCL tv I bought that died on me in less than 3 months.
I would recommend this to a friendBeautiful TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the apps you might need. Even has lesser-known apps and some nice screensaver apps.
I would recommend this to a friendIowa house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv, I have expensive tvs at our other houses and this one isn’t much different to me.
I would recommend this to a friendGreat Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture excellent price worth the money as always.
I would recommend this to a friendNice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too big not too small it’s perfect would recommend
I would recommend this to a friendTelevision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is set up and looks great! Was able to add an antenna, Netflix, Disney+, Hulu, Spotify.
I would recommend this to a friendTv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound for the price of the tv purchase
I would recommend this to a friend55 inch Samsung TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing my tv for my apartment was indeed a big deal for me. It fit in for Corolla perfectly.
I would recommend this to a friendHappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase of our Samsung tv and will also recommend to other people.
I would recommend this to a friendVery good Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this is a great TV. Smart TV works perfectly. The only downside is that it can't be wall mounted.
I would recommend this to a friendAmazing purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how clear the tv is sleek look best purchase
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it easy to set up has a great picture it was a great price
I would recommend this to a friendSamsung tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv so far cant complain. Resolution is awesome.
I would recommend this to a friendBad TV and Worse Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shortly after the return period ended, started having wifi connection issues. We have another Samsung tv in our apartment that doesn't have issues, and none of our other devices have issues. Went through all troubleshooting steps with Customer Support but it didn't help. Only thing that seems to help temporarily is when it stops connecting, turn it off and turn it back on. This is obviously annoying when watching anything to just suddenly have to stop (especially something live like sports). Ended up getting a technician to come out, and they just got on the phone with samsung support and went through troubleshooting themselves. After some time, they came to the conclusion that it's my internet's fault and that I should contact my ISP, despite all evidence to the contrary, and could not answer my questions for why this is the only device having issues or why it would be suddenly fixed and fine when restarting the tv whenever the issue occurs. Terrible interface on this TV also which has some stupid live tv that autoplays when starting the tv, even when you turn that setting off. Just overall a bad experience with both the TV and with customer service. Will be avoiding Samsung tvs going forward.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelW,
We're very sorry you are experiencing issues with the U7900 TV and your Wi-Fi connection. If you would like to schedule another technician appointment, please call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Problems streaming that seem to have no solution.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xfinity streaming on this tv is freezing then coming up with the message “Attempting to resume. Ran into a problem with streaming”. No other tv’s in the house do this. All are using google wifi mesh and this tv has a pod right next to it. Max, Netflix, and Hulu all stream without any problems on this tv. Get no answers from either Xfinity or BBuy. Thinking about returning the tv at this point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HorrendousToe,
Thank you for sharing your experience with the U7900F app. If the app is freezing, not loading, or crashing, we recommend trying the following steps:
1. Cold boot the TV by holding down the power button on your remote for 5+ seconds until the TV turns off and back on.
2. Delete and reinstall the app to clear out any potential corrupted data.
3. Reset Smart Hub to remove any app conflicts (Settings > Support > Device Care > Reset Smart Hub).
Please also make sure your TV has the latest firmware installed: Settings > Support > Software Update > Update Now.
If the issue continues, please reach Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional resources are available through the ‘Support’ link on our website.
~ Samsung Advisor
Disappointed experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked great at first, but suddenly the screen stopped responding in less than a month. The most frustrating part is that Best Buy only allows exchanges within 16 days unless you purchased extra insurance. Honestly, who expects a brand-new TV to fail in under a month? Very disappointing experience
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardM,
We're very sorry your TV is having issues. Please give us a call so we can schedule a warranty appointment. Contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available through the ‘Support’ link on our website.
~ Samsung Advisor
(-)Quality Control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was pretty easy it when I turned on the screen the was a black spot on it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JimM,
Thank you for your feedback regarding the screen abnormalities you're seeing on your TV. To help determine if the issue is related to the panel itself, we recommend starting with a Picture Test, which displays a high-definition image you can examine for flaws: Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue appears during the test and across all sources (built-in apps, HDMI devices, etc.), it may indicate a panel-related concern.
You can also try displaying solid-color test videos (red, green, blue, black, white) from a USB drive or YouTube. This can help you identify whether any pixels are stuck or not functioning properly.
In some cases, unplugging the TV for a few minutes and rebooting it can help resolve stuck pixels caused by temporary display behavior.
If the problem persists after these steps, the TV may require service. To set up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~Samsung Advisor
