Customer Ratings & Reviews

Hi nstyhbts,

Thank you for reaching out. The feature you are looking for is called Auto Picture Off and can be found under Settings > General & Privacy > Accessibility > Auto Picture Off.

I hope this helps! If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.

~Samsung Advisor

Hi TrevorJ,

We appreciate your patience while troubleshooting the issues you mentioned with your TV. If your TV is powering on by itself, there are a few settings and external triggers to review:

1. Power On with Mobile – Your TV may be connected to the SmartThings app or other networked devices. To stop wake signals, turn this feature off: Settings > All Settings > Connection > Network > Expert Settings > Power On with Mobile = Off
2. Check for Active Timers – Go to Settings > All Settings > General & Privacy > System Manager > Time > Timer Settings, then disable any On Timers or Sleep Timers
3. Anynet+ (HDMI-CEC) – If your TV is connected to external HDMI devices, one of them may be triggering power-on behavior. To disable this feature: Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = Off
4. Software Update – Make sure your TV is up to date: Settings > Support > Software Update > Update Now

If you’ve ruled out all the above and your TV still powers on unexpectedly, try unplugging it for 30 seconds. Should the issue continue, please call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.

~ Samsung Advisor

Hi LindaB,

Thank you for your review and for sharing your experience with audio interruptions on your U8000F TV. If you're experiencing sound dropouts, the steps below are designed to help you troubleshoot across different connection types.

HDMI ARC / eARC Connection
1. Use a certified High-Speed HDMI cable with Ethernet and ensure it's firmly connected to the HDMI eARC ports on both the TV and soundbar/receiver.
2. Enable ARC/eARC settings on your TV:
o Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto
o Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = On
3. Adjust Digital Output Audio Format:
o Settings > All Settings > Sound > Expert Settings > Digital Output Audio Format
o Set this to Auto unless you're using a device that specifically requires Pass-Through.
4. Cold boot your TV by holding the power button on your remote for 5+ seconds.

Optical Audio Connection
1. Power on your soundbar or receiver first, then connect the optical cable to ensure proper handshaking.
2. Set the TV’s audio output to Optical: Settings > All Settings > Sound > Sound Output = Optical
3. Ensure cables are secure and not damaged. Try a different optical cable if sound continues to cut out.

Bluetooth Connection
1. Bluetooth connections can be sensitive to distance and interference. Keep the Bluetooth device close to the TV, and remove nearby sources of interference (e.g., wireless routers or other Bluetooth devices).
2. For improved stability, use a 5GHz Wi-Fi network if available.
3. If issues persist, we recommend switching to a wired connection (HDMI ARC or Optical) for a more reliable audio experience.

Wi-Fi / Wireless Speaker Connections
1. Make sure both your TV and audio device are on the same network band (5GHz is ideal for stability).
2. If you're using Samsung’s Wireless Audio features (e.g., Wi-Fi Speaker Surround Setup), ensure your speaker system is properly added in: Settings > All Settings > Sound > Sound Output > Wi-Fi Speaker Surround Setup
3. If signal issues continue, disconnect and reconnect the speaker from the network and re-add it to the TV.

Also Try:
• Update your TV's firmware: Settings > Support > Software Update > Update Now
• Run a Sound Test to verify internal sound functions: Settings > Support > Device Care > Self Diagnosis > Sound Test

If you’ve tried the steps above and are still experiencing issues, we’re here to help. You can call Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.

~ Samsung Advisor

Hi JoannS,

We’re sorry to hear that the picture on your Samsung U8000F TV appears too dark. If this isn’t meeting your expectations, there are several settings you can adjust to improve the overall brightness and clarity of your screen.

First, try disabling certain energy-saving features that may be dimming the screen automatically. Go to: Settings > All Settings > General & Privacy > Power and Energy Saving, then turn off Brightness Optimization, Energy Saving Solution, Motion Lighting, and/or Contrast Enhancer.

Next, adjust the Picture Mode to better match your viewing environment: Settings > All Settings > Picture > Picture Mode and choose from the following:
• Dynamic – Brighter and clearer for well-lit rooms
• Standard – Balanced for most environments
• Movie – Ideal for watching in a dark room
• Eco – Designed for energy savings
• Filmmaker Mode – Preserves the creator’s original intent

You can also manually adjust brightness by going to: Settings > All Settings > Picture > Expert Settings > Brightness. Use the slider to set a level that suits your preferences (0–50).

Finally, we recommend making sure your TV has the latest software installed: Settings > Support > Software Update > Update Now

We hope these tips help improve your viewing experience. If you need further assistance with setup or adjustments, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi LucinaA,

Thank you for purchasing Samsung’s U8000F TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update.

If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:

Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode.

Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On.

You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.

If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-Q600C) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.

For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.

~ Samsung Advisor

Hi RayMartin,

Thank you for choosing Samsung and for sharing your experience with us. It's great to hear your delivery driver was able to assist you. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

~ Samsung Advisor

Hi PixieD,

I'm very sorry to hear about your purchase experience. To best assist you, please give us another chance to assist you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info

~ Samsung Advisor

Myview,

Thank you for your feedback and patience while awaiting a replacement TV. Please know we are available if you have any questions or need help. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.

~ Samsung Advisor

Hi Benjamin,

Thanks for sharing your review of Samsung’s U8000F TV. We value your feedback regarding the picture quality and will share it with our teams.

Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

We hope to regain you as a customer in the future.

~ Samsung Advisor

Hi Waltmagnum,

We appreciate your feedback on the picture quality of Samsung’s U8000F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.

First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now

To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content

You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.

If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.

~ Samsung Advisor