Customer Ratings & Reviews
- Model:
- NX60A6711ST/AA
- SKU:
- 6447857
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the air fryer as a standout feature, with many praising its performance. The ease of cleaning and the sleek design also receive positive feedback, while some users mention the stove's quick heating capabilities. However, a small number of customers have expressed concerns about the durability of the knobs.
This summary was generated by AI based on customer reviews.
Price was great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We looked all over the place for a propane stove. Ended on buying it from Best Buy because of the support we got and the price was great.
I would recommend this to a friendCheap
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grates are heavy to lift. Not easy to clean. The griddle with the middle burner is to small to use. I will be having a tech come out in 2 years to serviced. Will not by Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LisaW,
Maintaining the range takes a lot of effort. Let us help you with the range.
How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
Also, to help you utilize the griddle, please see the "Griddle" section on page 19 of the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165005332/01._DG68-01338A-07_IB_FULL_NX60A6711SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147635369) to help our team pull up your information.
Have a great day.
^Aloe
Upset customer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a really bad experience. My tenant is now asking me for a new range because this one doesn’t work. They sent someone to correct the problem and the technician told my tenant the stove was 8 years old. Now my tenant thinks I bought a used stove. I’m having to buy a new stove/range unnecessarily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SandraG, we understand your frustration. We want to speak to you directly to provide support and discuss what options we can offer to fix your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147171024) to help our team pull up your information.
Have a great day.
^Camille
Samsung Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the stove works fine; it was damaged with several dents. I have to wait over two months for the replacement. The installation was great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reggie,
Thank you for letting us know about what happened to your Samsung range. We appreciate your patience in waiting for the replacement of your appliance.
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144971171.
Thank you for choosing Samsung and have a great day!
^Rainly
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love are new stove.It’s has so much more room in the oven.then are old stove.
I would recommend this to a friendgreat cooking utensil
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product love the mid plate to make multiple ham and cheese grill sandwich.
I would recommend this to a friendOven sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven doesn’t work very well out food takes longer than usual I don’t recommend it at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samer,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that cooks longer than it should; kindly choose the one that matches and click the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149190423) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Stain Steel Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my new gas range stainless steel the way it fit in with everything in the kitchen I give this a 4.5 rating
I would recommend this to a friendMore than I wanted to spend but it has everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about it so far. Pore heat time is quicker than I am used to. Everything has cooked evenly.
I would recommend this to a friendSamsung Tuscan range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, set up and delivery went great. Love the new color
I would recommend this to a friendBad item no buying
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And 1 year not work tha oven its soo but best buy not healt for nothing and ignoring my calls and i go to the store not buddy help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for troubleshooting steps for your oven that stopped working; kindly click the embedded words.
Samsung range, oven, or cooktop will not turn or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147822756) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but a little hard to install. Make sure to watch videos for installation.
I would recommend this to a friendRange
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and also you can connect to app SmartThings where u can monitor.
I would recommend this to a friendstove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my stove it has a great oven and the range is great
I would recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this as open box, very disappointed. The stove and oven had oil and food like it was used for months. The back of the oven control was taken off and not installed correctly. 3 weeks in and still looking for a propane conversion kit. I feel very taken by the best buy crew that mislead us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate your review of the experience of receiving an open box range with oil and food on the stove and oven, and the back oven control was taken off and installed incorrectly.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
New Appliances
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as described and fits in well with the other appliances I've purchased.
I would recommend this to a friendbad item
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have use it only 5 months, now the turning knot fall off, and I dont even know how to fix it, it's not a quality item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lzzzzz,
Thank you for leaving us a review of your overall experience with the knobs of your Samsung range. We'll be glad to help you.
To better assist you, please get in touch with our Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG), so we can answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Samsung gas stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard time with burners. Really bad quality on the right side burners.
No, I would not recommend this to a friendSorry call manufacturers , no geeks here to help?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month I’m having trouble with flames burning yellow, I also purchased Best Buy total!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanP,
Having a different color of the flame makes us feel concerned about what it means. Let us help you with the range.
Here is a link to help you with the flame of the range. Please see the "All flames are yellow or orange" section. Follow the steps and click the hyperlinks for further help.
Flame issues on Samsung gas cooktop or range.
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-color
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146477751 to help our team pull up your information.
Have a great day.
^Aloe
Rubber feet on range grates melted one by one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rubber feet on range grates melted one by one, bad quality parts used in this expensive range.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ES657,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
You may purchase replacement rubber feet from our authorized distributor for parts and accessories if your range is out of warranty. I have shared their website below.
http://www.samsungparts.com/
Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NX60A6711SS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144608109
Leo