Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Samsung Freestanding Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Bakes wonderfully. Especially love the smart feature and self clean.
I would recommend this to a friend- Pros mentioned:Ease of use, Heating speed
Good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean, heats up quickly, oven is roomy, overall great.
I would recommend this to a friend Almost perfect stove
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my stove! It is people-friendly. The surface gets hot in matters of seconds which makes cooking such a pleasure. It has a perfect-sized oven and cooktop! The self cleaning are the best! My husband loves how fast he can use wifi connectivity to start the oven from wherever we are. Just the perfect gadget. There are also some things that we are not happy about, the cooktop is so hard to clean up. The hot surface light stays on for days without even using it. The stove hooks just come out easily.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JenniferU,
We can feel the disappointment you have with the range. We are here to help you.
We recommend checking the resources below for steps on how to clean the cooktop. Please watch the video and kindly click on the embedded words for more details.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147269618), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Overall performance
New oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works well We especially like the warmer option on the Stove top.
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful appearance and excellent appliance, easy to use.
I would recommend this to a friend Not a good start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I cannot say anything good. I got the stove on Monday, today is Wednesday, first time I used it, I cooked pasta and the burner scratched, not sure how, and bubbled. I sat my stainless steel pot on the burner, did not move it, the bottoms of my pans are smooth, lifted it straight up, sat the pot on the counter and the scratch was there. I'm an avid cook, love to cook from scratch. Not sure this stove would have survived a homemade meal if it can't boil water and cook pasta without being damaged. The other burner I put a small stainless pan on, threw in some butter, garlic, oregano, tossed in some grilled chicken I'd made Monday out on the grill and had it on low just to get everything warmed enough for the chicken fettuccine, I made myself. Turned the burner off poured the contents into my spaghetti bowl put the pan in the sink. I look at my stove and under the surface it looks like there are bubbles. I've had flat tops before, I've used these same pans on them and they did not scratch. I even used my cast iron on them and no damage at all. I know not to move the pan, move the food inside the pan or pot. That's what I did but either this is a very cheap made stove or I got a very defective one. CS offered me a small gift card if I would just keep it, umm no. I upgraded all of appliances to stainless and I don't want a peeling tacky looking stove as my center piece!!! This better be made right and have a guarantee it won't happen when this is replaced or I'll keep sending them back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kimandtim,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. I cook myself, though yours may taste a lot better. I definitely see your point and with a center piece like a range in the kitchen, everything has to be prestine.
I have shared a Samsung link below that may help with your concerns with the cooktop on the range.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
I have also shared the user manual link below. Please access the link and turn to pages 45, 50, 51.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Your range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144583478
Leo
Extra warm sense
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! The stove looks and works perfect. The cleaning oven system mesmerize the oven..
I would recommend this to a friend- Cons mentioned:Glass top
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove for price, the top is a bit easy to scratch.
I would recommend this to a friend - Pros mentioned:Ease of use
Great range!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this stove. Our last stove died and we were looking for a similarly priced model, but this one comes with so much more. The oven is a lot bigger, the flat top stove is larger due to a smaller beveled edge and it is overall just easier to use. Samsung overdoes it on the alert sounds for all their appliances, but it’s worth overlooking.
I would recommend this to a friend - Pros mentioned:Ease of use, Heating speed
Great stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best stove ever! Cooks so well and evenly. Very easy to keep clean also.
I would recommend this to a friend - Pros mentioned:Ease of use
Love it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, looks so nice works great easy to clean love the oven
I would recommend this to a friend Amazing oven!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best oven I havr EVER owned! And the look of it is so sleek!
I would recommend this to a friend- Pros mentioned:Ease of use
Love the new stove!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just purchased this new Samsung kitchen stove. Its beautiful, so easy to operate. Love it
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Samsung makes good ranges as well as good phones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very attractive appearance and easy to use. I'd recommend it .
I would recommend this to a friend - Pros mentioned:Wifi
Impressive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi capable. Large oven. Steam clean. This range has it all.
I would recommend this to a friend Great stainless steel oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, I have had for a bit a month now and no major issues in site. Small note that I have had trouble keeping the top completely spotless of burn type residue, when reading the instructions it states not to use any type of oven cleaner, just windex. No one can tell, but it’s noticeable to me lol the self cleaner is a god send!
I would recommend this to a friendKLEIVIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT PRODUCT, HIGHLY RECOMMENDED A GREAT COMBINATION OF COLORS
I would recommend this to a friend- Pros mentioned:Overall performance
amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality, design is beautiful, definitely recommend
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome range!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range! Bought it with the refrigerator and microwave! Samsung!
I would recommend this to a friend - Pros mentioned:Ease of use
Great oven for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven for the price! Easy to use, even for seniors since it is not overwhelming with buttons.
I would recommend this to a friend