Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooktop
Wouldn't Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while it lasted. Had range for less than 3 months before the oven stopped working. Heats up, but won't hold at temperature, temp drops at least 70 degrees. Called Samsung, had me recalibrate. Didn't work. Called again, sent tech who said the sensor was faulty. Still didn't work. Called again...I need a working oven, which is what I paid for. They want to send someone again! No!! I paid for a brand new, working oven. Not one to be pieced together. I've loved Samsung, but will never buy another one. Still waiting on a call from the escalation team. We'll see what happens!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TonyaJ,
Thank you for sharing your experience with us. We understand how frustrating it is when a new range doesn’t hold temperature as expected, especially after multiple service visits, and we’re here and fully willing to help you review what’s happening with your NE63A6311SS oven.
To guide you through the temperature concern, please follow the troubleshooting steps in the link below, and be sure to click on the embedded links for additional support:
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Should you still need further assistance after reviewing the guide, you may contact us at the following channels, and our team will be ready to help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151548128) to help our team pull up your information.
Thank you.
^Camille
- Pros mentioned:Ease of use
Electric Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product features are fantastic, easy to operate, and exactly what was needed. No wait time for delivery and team installation was performed by a team of professionals who clearly knew the product and seamlessly installed our new range. Thank you to all.
I would recommend this to a friend - Pros mentioned:Wifi
Greatest delivery ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Stove is awesome. It was a very fast set up. Samsung is a great product. The wi-fi feature is the best part.
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven/stove for the price. Has WiFi capability, easy to use.
I would recommend this to a friend KLEIVIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT PRODUCT, HIGHLY RECOMMENDED A GREAT COMBINATION OF COLORS
I would recommend this to a friend- Pros mentioned:Overall performance
Great Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic looking stove and when i forgot to purchase an outlet for it, they provided a free one to me.
I would recommend this to a friend - Pros mentioned:Ease of use
Nice stovetop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the simplicity and ease of this stovetop.. only used the oven three times before the glass broke but starting it with the app worked well
I would recommend this to a friend - Cons mentioned:Glass top
Samsung stove surprises me
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a fan of electric stoves and probably never will be in the future. It’s very nice and nice he black stainless steel is pretty cool. It heats up just fine. I do have a hard time cleaning the glass top each week.
I would recommend this to a friend - Pros mentioned:Overall performance
Mr. Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful stove and performance.... A blessing to us all...
I would recommend this to a friend - Cons mentioned:Control panel
Sandy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is wonderful! I was expecting the storage drawer to be bigger, but I probably should have checked it out more. Also, I do wish the push button panel was lit so it would be easier to see since there is no light on this stove except in the oven.
I would recommend this to a friend - Pros mentioned:Overall performance
Great appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove! Works great! It even has an app that lets you know when it’s done preheating and cooking for the oven.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove! It is wonderful! I have never been happier!
I would recommend this to a friend Electric Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best Range I have ever owned. Everything works wonderful on it, and so easy to keep clean.
I would recommend this to a friend- Pros mentioned:Heating speed
Samsung appliances - better than they used to be!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stove survived 5 tenants before one dropped their Yeti stainless steel mug on it. Goes to show, they can be broken. Heats up quickly, and if you keep on top of it, stays clean. Interior is easy to clean as well.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there smartjaw, I am so glad to hear you are pleased with your Samsung Range. Thank you for taking the time to share your review with us. We are happy to welcome you to our Samsung family. ^Brad
Best range ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so pleased with this range. It perfectly looks good and all functions worked very good like cook and bake. Highly recommended.
I would recommend this to a friend- Pros mentioned:Overall performance
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works great and heats up real quick and evenly
I would recommend this to a friend Nice and affordable stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove for a good price. They could’ve made changing the time on the clock a bit simpler but that’s what the instruction booklet is for. The Wi-Fi connection with the app is still a head scratcher but not a big deal.
I would recommend this to a friend- Pros mentioned:Overall performance
Satisfied customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our range getting ready to buy another one for myself ..bought this one for my daughter
I would recommend this to a friend Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and efficient stove. I'm very happy with it!
I would recommend this to a friend- Pros mentioned:Ease of use
Perfect!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previous stove was from 1986. This was like getting trasnported to the future. Heat up in minutes and is super easy to clean.
I would recommend this to a friend