Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and I have no complaints. Great decision
I would recommend this to a friend- Pros mentioned:Heating speed
stove wonders
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loving the stove , heats up quickly has self cleaning amazing
I would recommend this to a friendBrand response from Samsung
Posted .We are pleased to hear how much you love your new range, reyes134! Sounds like you made a great choice for your home. Thank you for sharing your experience. Welcome to the Samsung experience. ^Lena
- Pros mentioned:Wifi
Samsungstove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and item, purchased it and was very pleased.
I would recommend this to a friend - Pros mentioned:Rapid boil
Samsung Range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far not too bad. The rapid boil stuff is no joke. It heats up everything super quick
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Brandon, congratulations on your new Samsung Range. I am glad to hear the unit is heating so quickly for you. We thank you for choosing Samsung in your home. ^Brad
Washer and dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After researching a lot for my purchase I decided to buy at Best Buy. Great customer service and financing and selection. Thank Best Buy :)!
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing stove. Highly recommend. Easy setup using the smart things app
I would recommend this to a friend As ad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is all that is advertised. Do not expected anything more nor less. Its very look very nice.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for taking the time to share your Samsung range experience with us. ^Ty
- Pros mentioned:Ease of use
Electric Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for Entry-level purchases for apartments and homes. Easy to use, beautiful look.
I would recommend this to a friend - Pros mentioned:Heating speed
Samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the rapid boil, heats up so quickly! It's so different having a musical timer..
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Julie, it is great to hear that your new Samsung Refrigerator is making a statement in your kitchen. We are so happy to welcome you to our family and thank you for trust Samsung in your home. ^Brad
- Pros mentioned:Overall performance
Looks Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very please with the look of the black stainless and works great
I would recommend this to a friend Wouldn't Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while it lasted. Had range for less than 3 months before the oven stopped working. Heats up, but won't hold at temperature, temp drops at least 70 degrees. Called Samsung, had me recalibrate. Didn't work. Called again, sent tech who said the sensor was faulty. Still didn't work. Called again...I need a working oven, which is what I paid for. They want to send someone again! No!! I paid for a brand new, working oven. Not one to be pieced together. I've loved Samsung, but will never buy another one. Still waiting on a call from the escalation team. We'll see what happens!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TonyaJ,
Thank you for sharing your experience with us. We understand how frustrating it is when a new range doesn’t hold temperature as expected, especially after multiple service visits, and we’re here and fully willing to help you review what’s happening with your NE63A6311SS oven.
To guide you through the temperature concern, please follow the troubleshooting steps in the link below, and be sure to click on the embedded links for additional support:
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2
Should you still need further assistance after reviewing the guide, you may contact us at the following channels, and our team will be ready to help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151548128) to help our team pull up your information.
Thank you.
^Camille
Gorgeous range!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this range! It has soo much room and it looks so good in our kitchen!
I would recommend this to a friend- Cons mentioned:Control panel
Nice but issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is nice looking, but the CO trol panel buttons are properly working. I called the same day it was delivered and they said they would have to call me back the next day... They didn't. I called back again and was on hold for 40 minutes and then someone answered and the the line was disconnected... Had it a week now and going to try again tomorrow.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there JJthejetplane,
Congratulations on your new Samsung Range. I understand you are experiencing some issues with your control panel and realize how frustrating that can be. I would like to offer some helpful information to ensure you are getting the ideal performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01110172/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143306498. We apologize for any inconvenience in this experience. We welcome you to our family and thank you for choosing Samsung. ^Brad
Good buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great buy for the price! No issues so far.
I would recommend this to a friendHot cook top
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove. The only thing I would change however is, after you turn a burner off the panel indicates that a burner is hot. It does not show you which one. The top is all black so it's hard to tell unless you hold your hand over each burner to determine which one is still hot. Fine if you are the one cooking but if you come after someone else you can tell which is the hot one.
I would recommend this to a friend- Pros mentioned:Ease of use
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new range. Easy to operate and so many awesome features.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Electric Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality with lots of features. Super easy oven clean up
I would recommend this to a friend - Cons mentioned:Glass top
Not enough quality for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete dissapointment for the price I paid. I was looking for an easy clean stove and this is sadly not it. I now take even longer cleaning this stove more than my old regular 4 burner stove. Doesnt matter how good I clean it, it still has spots and marks in the surface, so even if my kitchen is spotless the stove takes away the sparkle. It does burn super easy tho.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your point of view and how this affects you. Let's make your cleaning experience a breeze, Yamahaval!
Below are tips and tricks for a more convenient cooktop cleaning and some recommended cleaning products. Learn more by watching the YouTube video and visiting the hyperlinks.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
I also shared the cooktop's recommended settings. Kindly read page 25 of the manual for reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147516332, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Good range for price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really great in my kitchen. Super happy with purchase. Would recommend.
I would recommend this to a friend - Cons mentioned:Glass top
Stove
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glass top you have to be careful but it looks nicer than other burners.
I would recommend this to a friend