Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Glass top
Don’t bother
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this range for about a week and the glass top was getting scratched already. We have quality pots and don’t abuse our appliances. In addition, the temperature control system is maddening- any setting lower than high turns the burner off and on intermittently which means nothing gets very hot unless it’s at max. We’ve arranged for a refund and bought an LG, we’ll see.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy cooking using the Samsung range faultlessly, RobertT. Let us help you with your appliance.
Scratches or abrasions on the cooktop surface and the surface unit frequently cycles on and off can be viewed on page 50.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
For the refund that was arranged, you may do a follow-up with the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145348401) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Decent budget oven
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great budget oven - the dual power burners do not heat much at all unless you use both the inner and outer ring. Boiling water still takes 10 minutes+. The warming burner in the middle is barely functional and the two smaller side burners can simmer with little intervention.
I would recommend this to a friendSomething new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have nom had enough time for an excellent rating. So far it has performed well. As someone up in age, it is taking me some time to get use to the modern range. The range I got rid of I had for over twenty years.
I would recommend this to a friendGreat oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this along with a Samsung fridge to pair them. Absolutely love this oven. It has some really nice features too.
I would recommend this to a friendA stove with No fingerprints showing
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven and flat surface stove are nice to cook in or on, I have found that the stove top is difficult to clean, Once I get it cleaned it looks pretty good but not new. The no finger print stainless is nice, no fingerprints.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, looks pretty. The rapid boil could be quicker, but overall, its really great for the price+
I would recommend this to a friendThe best range ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Samsung range. We have had it now a little over one month we live the two fast burners and the warming burner. It even has a bread proofing setting. It is the nicest stove I have ever owned.
I would recommend this to a friendBestBuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Was A Gift For My Sister In Law She Loves The New Stove She can Bake, Cook & There A Separate Burner so she can keep a plate on the warmer AWSOME Thanks Best Buy For Making The Purchase & @ Home Installation Seamless
I would recommend this to a friendStove purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove!! Geek squad delivered and installed. Wonderful customer service!!
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, quick , efficient installation.
I would recommend this to a friendSamsung Electric Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this modern stove with all its features. It is nice quality however I am not pleased with the ceramic stovetop as it spots so easily. I bought the special cleaner and wipe us spills right away, otherwise it stains. But I like all the burners and things cook nicely.
I would recommend this to a friendSAMSUNG RANGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OVEN TAKES A LIL LONG TO PREHEAT AND WHEN THE GUYS PULLED THE COATING STRIP OF OF THE STAINLESS STEEL, ITS STILL STICKY AND I CANNOT GET IT OFF SO NOW IT LOOKS SCRATCHED
I would recommend this to a friendI'd Give 5 Stars BUT None of them deserve a 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Truly - well made. Only downside is the black top stains too easily. But, I like it. If ONE of these things didn't get a burn the first time something cooks on it I'd be delighted.
I would recommend this to a friendVery pleased with this range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent replacement for our previous range. The burner controls are different from what we were used to, but it just takes a little bit of learning. The timer tone is very pleasing, as well.
I would recommend this to a friendVery pleased.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this oven. I replaced a 10 year old oven so this is a great upgrade. It looks nice and works well. I like that it connects to my Samsung tv so when it's done preheating, I get an alert on my tv to let me know.
I would recommend this to a friend- Cons mentioned:Control panel
Don't buy if you cook at all.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this cooking range for now a year and I absolutely hate it. I thought it was me however with a year experience I can say it is a horrible stove. The water boil time varies from one day to the next, and theres no way to calibrate it. We now have a saying that the stove has ran away as in you can put it on the lowest setting and it would not shut off or go to a lower temperature. I cook now as turn the stove on and one it gets to a temp I turn it off and just cook off the residual heat, and this will be on the low setting. But heres the other frustration is that other days it will work fine. I have reached out about this with time measurement and video recordings without any response back to help. Seriously if you like to cook with a stove top dont buy this you'll hate cooking pasta buy the end of the year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AutumnM,
Let us assist you with your range.
Please select one that best describes your experience with the range. Follow the steps and click on the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145954753 to help our team pull up your information.
Have a great day.
^Aloe
Super shiny
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance cool controls and very fast cooking speed. Super shiny
I would recommend this to a friend- Cons mentioned:Timer
Save your hard earned dollars on this junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sorry I purchased this junk!!! The oven takes much to long to preheat. Timer app works only when it feel like. The storage bin is NOT. I have one small frying pan and one midsize pan and that is all. When the over is on, the outside of the sides gets very hot. The over has ONLY one heating element. The owners manual is very poor with information on how to use this junk. I am very, very disappointed!!!!!!
No, I would not recommend this to a friend Nice stove for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove bought it to replace an old one. Love the flat top cooking space
I would recommend this to a friendSAMSUNG ALWAYS A TOP COMPANY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEAUTIFUL STOVE WORKS GREAT NO EXPOSED ELEMENT IN OVEN IS OUTSTANDING MORE MAINTENCE NEEDED TO KEEP STOVE TOP CLEAN BUT WORTH IT
I would recommend this to a friend