Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
No keypad lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the stove top and look. The oven and operation are great features. Do not like that keypad does light up and connecting Wi-Fi has been difficult.
I would recommend this to a friendEverything I wanted!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stove; had to give up my stove after 26 years and was very picky about what I wanted. I told the Best Buy assistant what I wanted; he gave me 3 choices and I chose this one.
I would recommend this to a friendGood range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range seems to be a solid, does everything we ask from it and looks great. However it took 4 deliveries from bestbuy/geek squad to not bring us a damaged oven so that was disappointing.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Pnzr! Thanks for sharing your experience with us. ^Ty
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best stoves ever. We absolutely love it.
I would recommend this to a friendReview of Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with our purchase. Geek squad did a great job delivering and installing. The only thing negative I would mention is they forgot to give me the booklet that came with the stove
I would recommend this to a friendBrand response from Samsung
Posted .Hello RhondaP, thanks for sharing your Samsung range experience with us! ^Ty
Samsung Electric Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and the people at Best Buy were awesome, great product
I would recommend this to a friendCooking Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range, even cooking, fast boil. Love the fact it let's you know when the oven is ready.
I would recommend this to a friendLove my new stove!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, but kind of hard to keep clean. Wish there was a liner or stove cover that could catch splatters while cooking. Have to wait until completely cooled to clean thoroughly after each use.
I would recommend this to a friendNice look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range. Had an older black range that the screen went out in. Appliance repair guy wanted over $400 bucks so upgrade to stainless new range for a couple hundred dollars more.
I would recommend this to a friendGreat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the extra oven space- I was able to cook a ham & turkey at the same time!
I would recommend this to a friendBig D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works excellent,,, Good oven really works good Light and size were great doors open real soft and firmly Is temperature control work great
I would recommend this to a friend- Cons mentioned:Glass top
samsung oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good oven, however first day, it stained very easily, only boiled water...hard to keep surface clean, white spots everywhere not too happy...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I would have a hard time with that too. We are always looking for areas in which we can improve our products and it is only through feedback from customers like yourself that we are able to make our products better. I am including a link to a helpful guide to assist you with cleaning and caring for the cooktop (https://bit.ly/3ouE02S). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143957161) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Looking Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the full set of Samsung appliances. I remodeled a condo and put in new white cabinets with granite counters and these look great! Time will tell how well they work.
I would recommend this to a friendThe one to choose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice modern range. It does everything. The air fryer makes it complete.
I would recommend this to a friendJingle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the stove of my dreams!. I love the jingle it plays when its preheated.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very smooth process extremely nice workers who helped me purchase and who delivered.
I would recommend this to a friend- Cons mentioned:Cooktop
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in this oven. It does not heat to the desired degree. I have to either pull the temp up to cook, or leave the meal in for several more minutes to get the correct outcome. We bought it to go with the microwave oven which is also a huge disappointment. The buttons are very hard to engage, plus, the fan does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Cynthia, I see that you are having some problems when cooking food in your Samsung Range and know how that would make me feel. I would like to help and provide you with some helpful information to get the best from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
We are here for you if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144143843. We are happy to welcome you to our Samsung family. ^Brad
- Cons mentioned:Cooktop
Recommend not to buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work very nice and fast cook, almost every new appliances should work like that but when I bought this they said cook top is glass but when I used for couple of times and drop liquid on it while cooking it appears as rust and never go rather become more darker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RizalK,
We always want our cooktop to be in good condition. Let us assist you with the range.
Here are tips for maintaining the cooktop. Please read each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146491603 to help our team pull up your information.
Have a great day.
^Aloe
My nice Samsung range
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good rang, heats up fast, will recommend to everyone
I would recommend this to a friend- Cons mentioned:Cooktop
Looked nice but not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this stove for 4 months took delivery in march 12 Stove worked properly. By end of May one of the burners gave out. By the end of June the display gave out.the light in the stove stay on there's a hunming noise that’s coming out the back of the stove. I have to unplug every night. The warmer in the middle stay on. And i feel like touching the stove gives you a small shock. This thing is a fire hazard stay clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Julio,
We want to inquire more about what occurs with the range and would like to assist as soon as possible.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica