Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cooktop
Recommend not to buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It work very nice and fast cook, almost every new appliances should work like that but when I bought this they said cook top is glass but when I used for couple of times and drop liquid on it while cooking it appears as rust and never go rather become more darker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RizalK,
We always want our cooktop to be in good condition. Let us assist you with the range.
Here are tips for maintaining the cooktop. Please read each section, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146491603 to help our team pull up your information.
Have a great day.
^Aloe
- Cons mentioned:Cooktop
Don't buy this.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't fry using this thing. It does this thing where it turns the burners on and off, I guess so spaghetti or something doesn't boil over, but instead it just makes it impossible to fry or cook on the stove. I hate it. Don't buy this brand. I think it is something Samsung thinks is helpful except is not. I totally regret spending my hard-earned money on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Michelle,
Thank you for reaching out to us. We are glad to know that you are using Samsung products. We apologize for the inconvenience of the burners turning on and off. Don't worry will surely notate your experience about this matter for a better service and products in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung electric cooktop or induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
You may check this link for future reference to reduce unnecessary repairs over the range lifetime.
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144768566
Thank you for choosing Samsung. Have a great day.
-Trisha-
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everything good.....salesman pat good, eager to help.....delivery on time with two helpful young men.....needed a manager's input at a later date -- good.....
I would recommend this to a friendNice range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range for the price. Nice finish and works well. I would give 5 stars but the clean cycle is a stream cycle and it doesn't work as well as the better broil it to death units.
I would recommend this to a friendMy nice Samsung range
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good rang, heats up fast, will recommend to everyone
I would recommend this to a friendSamsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice basic stove for the price. Has more options than I know what to do with. Love the low and high burner option depending on the size of pan in using.
I would recommend this to a friendSamsung Range
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this for several months now and am very happy with the decision to purchase. It works great and I love all the features.
I would recommend this to a friendI can now turn my oven on from anywhere!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new range. It works very well. Using the Smartthings app allows us control the range from our phones. Start/stop, change temp.
I would recommend this to a friend- Cons mentioned:Cooktop
Looked nice but not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this stove for 4 months took delivery in march 12 Stove worked properly. By end of May one of the burners gave out. By the end of June the display gave out.the light in the stove stay on there's a hunming noise that’s coming out the back of the stove. I have to unplug every night. The warmer in the middle stay on. And i feel like touching the stove gives you a small shock. This thing is a fire hazard stay clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Julio,
We want to inquire more about what occurs with the range and would like to assist as soon as possible.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Rapid boil
Love the range, but …..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my new range. The Rapid Boil is fantastic. But I’m really upset that there is not a manual with it. There was no pre information about needing to go online to get it and the serial number is hidden in the drawer section. It has caused us fits to finally find it. Then the online manual is 74 pages. I do not like that at all.
I would recommend this to a friendBrand response from Samsung
Posted .We are glad that you are liking your new range, Crowl. The user manual is available online for download to lessen paper production and conserve and protect adult trees and our environment.
For your future reference, here's the link to how you can easily find the serial number of your Samsung appliance:
https://www.samsung.com/us/support/downloads/#find-codes
If you require further assistance with some contents of the manual, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145143683) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good except the cook surface is hard to clean.
I would recommend this to a friendSamsung range review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love it so far. The stovetop cooks fantastic and the oven is true to temperature. It was the best range for the price
I would recommend this to a friendSamsung Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt delivery and good customer service. Warranty is solid.
I would recommend this to a friendBest
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good item. Good costumer’s services. I will buy again this brand.
I would recommend this to a friendGreat range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range. My only regret is that I should have upgraded to the model that offers convection bake. I had that in my last range. Otherwise, pleased with my purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for leaving a wonderful review! ^Ty
Samsung range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features on the Samsung range. I would recommend it
I would recommend this to a friendGreat stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am thoroughly enjoying my new stove. It works great so far. The only issue is there is no manual for the keypad including from the manufacturer.
I would recommend this to a friendGreat Kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great kitchen and for the price is good enough.
I would recommend this to a friendRange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice range, oven heats up quick. Fits nicely in a standard cut-out.
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi is probably nothing I will ever use. For the cost of it, I think it should have a few more options with it.
I would recommend this to a friend