Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Great unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was flawless. Love the unit. Has double burners which are gray.
I would recommend this to a friendReceived as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was great, appears to be as described. The panel is a little hard to read.
I would recommend this to a friendDo not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had a very long time and it is already giving me issues
No, I would not recommend this to a friendBrand response from Samsung
Posted .Our goal is to assist you in the best way possible, ShangraF. We would like to have a direct conversation with you to discuss what is causing your disappointment and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide reference number 1151457168 so our team can look up your information when you message us.
Have a great day.
-John
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the new range not only cooking, baking but looks greatD!
I would recommend this to a friendSamsung Stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced and older LG stove that we were kust not happy with. This unit is amazing!!
I would recommend this to a friendWife's new cooking mate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove nice features Wifi notifications very helpful
I would recommend this to a friendSurvey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to buy. Staff are responsible and are willing to help with any questions.
I would recommend this to a friendSamsung oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery went very well. The installers were very professional and did an excellent job
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SamsungOven, congratulations on your new Samsung Range. I am glad to hear that delivery went well for you. Thank you for choosing Samsung in your home. ^Brad
- Cons mentioned:Cooktop
Oven doesn't work
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About 6 months after purchase, the oven stopped heating properly. It preheats and then slowly loses the temperature and does not come back on. We have had 4 service calls and several major parts replaced. Our 5th service call is scheduled for next week. Samsung will not honor our request for a new unit. Meanwhile, we have been without an oven for 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your opinion of your range is important to us. Brooke.
Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause many issues. Luckily, you can do some simple things to try to fix it. Many heating issues are related to the voltage.
Here is a link to "Samsung oven temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I also shared this link about "Samsung electric and induction cooktop temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01001944/
You may also refer to this link about "Calibrate your oven's temperature": https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145309058), which will help our team pull up your information.
Have a great day.
Melardo
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great! Very happy with it! Have not used the Wifi or Self Clean yet.
I would recommend this to a friendSamsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product that will last for many years to come.
I would recommend this to a friendElectric range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use stove top and very nice quality.Happy with purchase.
I would recommend this to a friendStove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my brand new oven! Great set up!
I would recommend this to a friendOven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. It is better to spend a little more to get a better quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Moffy! Thanks for taking the time to share your range experience with us. ^Ty
Love at first sight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been wanting a stainless steel stove for years it has met my expectations
I would recommend this to a friendDecent range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's decent and I'm happy with it. Haven't tried smart function yet.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Okan, we are so glad that you are loving your new Samsung Range and happy to be the final choice. I am happy to welcome you to our family and thank you for letting us be in your home. ^Brad
Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be better could be worse. It’s well worth the money especially being a floor model.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Samuel,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
- Cons mentioned:Cooktop
Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range the circles in the middle stick and the burner goes off. It’s an electric oven and it should be fairly good but it doesn’t bake evenly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MoniqueD, we understand your disappointment that our range did not meet your expectations. Let us help make the experience better.
If the burner turns on and off, please check this link for details. Kindly choose "Radiant heating elements cycle on and off."
Samsung electric and induction cooktop temperature issues
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Here is a link to help if your oven is not baking evenly. Please click on the embedded word.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
When the middle burner sticks, we recommend using the proper cookware and cleaning the cooktop properly.
Please see pages 26 to 27 under the "Using the proper cookware," "Protecting the cooktop," and "Protecting the cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146671209) to help our team pull up your information.
Have a great day.
^Camille
Samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice stove took some time getting used to with all the push buttons
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Takes a little long to heat up the burners.
I would recommend this to a friend