Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 6.3 cu. ft. Freestanding Electric Range's overall performance and ease of use. Many appreciate the rapid boil feature, self-cleaning function, sleek design, and WiFi connectivity. However, some customers have expressed concerns about the glass top, difficulty cleaning the cooktop, the size of the drawer, and the control panel. A few customers also mentioned the timer's volume.
This summary was generated by AI based on customer reviews.
Great stove, very good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t feel like a tin can. Very sturdy. Looks great.
I would recommend this to a friend- Pros mentioned:Overall performance
A great affordable stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about this experience. The stove is great and works really well. The people who delivered were very courteous, hard working and a great team.
I would recommend this to a friend Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goode Employees. Good Service. Good Product. Good Warranty.
I would recommend this to a friendOk but wife hates it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a while to boil buttons are touchy top gets burnt on fast like first pan of water left residue I had to scrape of with razor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thanks for raising your range-related experiences, Joseph B. Let's make your home cooking a breeze!
There are several reasons why your electric stove takes forever to boil water; other factors could be the heat capacity, power, energy transfer, and pan compatibility. Please see the guides below to help you with your range.
Samsung electric cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
I have shared the user's manual for information about the "Recommended settings" and "Using the proper cookware" on pages 25-27; see also page 28 about the "Oven Lock" feature and page 50 regarding "The surface units will not maintain a rolling boil or will not cook fast enough" (under Cooktop) for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
We recommend using Cerama Bryte and Weiman cleaners to clean the Cooktop. Just be extra careful to avoid scratches. Kindly see the recommended cleaning videos below.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Please watch this video about "How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
This youtube video is also about "How to clean electric ranges" (Kindly watch the first part until 1:20):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you require further assistance, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145738210, to help our team pull up your information.
Have a great day!
^Chrystel
#number1stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very please with my purchase and the functionality
I would recommend this to a friendWould buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove for price... good features...works great
I would recommend this to a friendBrand response from Samsung
Posted .Hello, AnitaP! Thanks for sharing your Samsung range experience with us! ^Ty
- Cons mentioned:Cooktop
Very Pretty, Great Price But Not Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The range is very beautiful and has some great features HOWEVER the food inside the oven will NOT cook all the way through. The top will be golden brown but the bottom will be raw and uncooked. The oven only has one heating coil unit at the top there isn't one at the bottom. I wouldn't recommend anyone to purchase this range. I will be returning and purchasing a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your range working as designed and would be just as frustrated. I have attached a troubleshooting guide to your concerns with your oven not heating (https://bit.ly/32hPhex). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007984) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
it does the job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice range. the oven settings are confusing to use, and i feel like i'm always have to push the "start button" twice. I miss my old range from whirlpool!
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to be able to use your oven hassle-free, GiselaC!
This manual will show you the correct control panel instructions for your convenience, and scroll down to learn more about the range's different settings and features. Kindly turn to pages 28-42 for citations.
User's manual:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145801986, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove and the oven went out. I had an electrician come and check the plug first and he said it was fine. The oven was replaced and went out again after 2 months. Very annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147805800) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great stove terrible service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great, but the delivery service was was horrible, showed up a week after I had originally scheduled it, and they left the wrong power chord
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Cooktop
Stove knobs not safe for adults
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to burn your home down this is the appliance for you. Twice today I turned the burner on without knowing it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, SusanP.
We want you to have the best experience possible with your range.
Getting some cooktop knob covers or locks can protect your knobs from accidentally being brushed against. Please visit this link for more details.
Range knobs accidentally turn on cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
If you require further assistance with the refund, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145671372) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's average appliance. The pieces are not perfectly lined up where the panels meet, the stainless steel is very thin, I'm kind of afraid of breaking something if I lean on it or move it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Allen,
Thank you for your review of our Samsung Range. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience in case you encounter any problems please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144881372) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
- Pros mentioned:Overall performance
awesome stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome stove that was a major upgrade from the old stove we had. this stove looks awesome and works really well.
I would recommend this to a friend - Cons mentioned:Control panel
Garbage
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this garbage. It will not hold temperature after preheating. I have had Samsung technicians come twice and it’s still not holding temperature. The temperature drops 70-80 degrees in about 15 minutes unless I constantly preheat it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We look forward to having the oven of your Samsung range hold the temperature that is needed for cooking food.
The links below will help with your Samsung oven.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Calibrate your oven's temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
You may also turn to page 52 of this model's user manual, the link is shared below.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145543498
to help our team pull up your information.
Leo
Unforgivable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is nice. You delivered Early on the day scheduled to switch doors on my frig putting me in a bind with my condo and I can't sell the old on,,it can't be plugged in now. Never got doors changed.
I would recommend this to a friendOven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't find inside light and stain easy on the inside of oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TraceyC,
We understand the challenges we encounter when using the range. Let us provide you with the details you need.
Here is a link to help you clean the oven. Please see each section, follow the steps and click the hyperlinks for further help.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Please see the "Introducing your new range" section, number 8, on page 21 of the user's manual, to help you find the oven light.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147035836 to help our team pull up your information.
Have a great day.
^Aloe
Raymond
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no manul with it got no help from best buy talked to about 6 people also no help from Samsung will not buy from them again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We always strive to assist our customer's needs, RaymondV. Let's guide you with this.
The user manual contains safety warnings and information about the product's features and functions. Learn more from the link below.
I have shared the model's online user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To order the printed copy of the user's manual for the range, please reach out to the following for support.
1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST
2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725110, to help our team pull up your information.
Have a great day!
^Chrystel
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool cool cool cool cool cool cool cool cool cool $400
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung's line of products, KhoaD!
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147000943, to help our team pull up your information.
Have a great day!
^Chrystel
Affordable basic oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little underwhelming compared to my previous Oven. Works fine once you figure out how to start oven. Burners heat fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Meeting your expectation is what we are aiming for our valued consumers, as you Disco48.
The good thing about this model, it makes Make cooking simple with smart technology. Preheat, adjust the time and temperature of your oven and monitor your cooktop from wherever you are with your smartphone. Conveniently use voice to control your oven whether it’s Alexa, Bixby, or Google.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Surface cooking see pages 22 to 26.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145401572) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Ease of use
Local find
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Easy to maintain. Great for rental units and awesome for home kitchen.
I would recommend this to a friend