Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 6.3 cu. ft. Freestanding Electric Range's overall performance and ease of use. Many appreciate the rapid boil feature, self-cleaning function, sleek design, and WiFi connectivity. However, some customers have expressed concerns about the glass top, difficulty cleaning the cooktop, the size of the drawer, and the control panel. A few customers also mentioned the timer's volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Glass top
Glass top cracked after first use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First use of the burner cracked the glass top. Dealing with Best Buy total tech and Samsung for a warranty repair has been a terrible experience. I should have just returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue of returning the model, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
- Cons mentioned:Glass top
Oven wears easily on the glasstop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 uses and the whole top is already ruined. 11 phone calls to bestbuy and geeksquad later and its still not getting exchanged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your taking the time to leave your review. I understand that your cooktop is posing a concern. At this time we would like to communicate with you further to see what assistance we can provide. We can be reached via any of the following using ticket number: 1143900827
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Control panel
Oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a year and 2 months and the oven and the control panel no longer work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for dropping your review, MarcoM.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared this link about:
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145206681), which will help our team pull up your information.
Have a great day.
Melardo
Poor Installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is given because of poor installation not quality. The stove was higher than my counter by 1/2" on the right side. I had to pull it out and level it up myself.
I would recommend this to a friend- Cons mentioned:Cooktop
Electric stove Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is not good! The stove works but the oven doesn’t work. The button for the stove is place on the wrong side. I will not encourage anyone to purchase it. The customer services rep is very unpleasant
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Salama,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146841691) to help our team pull up your information.
Have a great day,
-Ernest-
Not satisfied with my delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my stove was delivered my husband asked the delivery guy to bring it in the kitchen and he said he wasn’t supposed to bring it in so they left it in carport and left. my husband has a defibrillator and he can’t do any heavy lifting so they said that there job was to deliver not to install so my husband had to get someone to bring it in the kitchen and install it I understand that they can’t install but they should have try to bring inside the kitchen not leave it out side the garage.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment with your overall range delivery experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Pros mentioned:Ease of use
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is beautiful and very easy to used. I recommended a 100%.
I would recommend this to a friend Cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this unit for a airbnb but it was too flimpsy and was worried about longevity
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146001284) to help our team pull up your information when you message us.
Have a great day.
^Charles
Samsung oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful oven. Works great! I am so glad i replaced my old oven.
I would recommend this to a friend- Pros mentioned:Rapid boil
Samsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy using my new stove, it works excellently well
I would recommend this to a friend It's great and i love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it will recommend it to everyone i know.
I would recommend this to a friendThe new oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new oven is perfect. It arrived on time. Fits perfect!!
I would recommend this to a friend- Cons mentioned:Cooktop
Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. Cooking inside the oven isn’t how a normal oven should cook. Food is underdone and not right. Don’t let the looks deceive you. I returned it for a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144643904.
-Noraina
Why?????
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wife is very happy and it looks great thanks
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Baking times are off. For example, ive baked the same cookies for over 10 years at the same temperature and time but with this oven I've had to almost double the baking time and my tried and true cookies are not the same. Not sure whats going on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelissaP, we want you to enjoy baking in your oven. Let's go ahead and help you.
Below is a link to help you diagnose if your oven is not cooking well. Please click on the embedded word.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Please see pages 31 to 32 under the "Using the oven racks" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670994) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Heating speed
Modern Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooking stove that heats up my food quickly.
I would recommend this to a friend Indicator light
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get 1 star because it looks good however ,it has been malfunctioning since day one I got it , the indicator for hot plate does not go off , I called Best Buy someone was sent in to check , he came couldn’t fix it suddenly the indicator doesn’t even work at all , I called and I was told to call Samsung, it’s been back and forth same with my Samsung fridge, it’s frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is when the indicator is not working, YemisiO. We're here to help.
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Glass top
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but the surface has scratch and white spots all over on top burner only 2 weeks of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand that you have some concerns with keeping your new Samsung Range clean and know how irritating a dirty new appliance can be. I would like to provide you with some of our best practices in keeping your machine pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
We would like to welcome you to our family and thank you for choosing Samsung. ^Brad
Purchase an electric over
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor services Not cooperative Increases bill/Additional cost that I'm not aware of I purchased an electric oven by $ 699.99 when I checked my account online I found the charges $ 810 !! Also, no one told me about the return policy/ 2 weeks window for return!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Samsung Client,
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service department at 1-800-726-7864. Call any day between 8 AM - 12 AM EST, seven days a week. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Horrible Electric range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected today The display not working Called Samsung Sending repair man in 2 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Jose. We want to learn more about what transpires with your Samsung range.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica