Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 6.3 cu. ft. Freestanding Electric Range's overall performance and ease of use. Many appreciate the rapid boil feature, self-cleaning function, sleek design, and WiFi connectivity. However, some customers have expressed concerns about the glass top, difficulty cleaning the cooktop, the size of the drawer, and the control panel. A few customers also mentioned the timer's volume.
This summary was generated by AI based on customer reviews.
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven is not working and purchased 3 months ago. Now I have to figure out how to get fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rose, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. For further assistance, please reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143825954) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Where's my griddle?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the oven, however the griddle shown in the video did not come with the stove...
I would recommend this to a friendBrand response from Samsung
Posted .Hi there cp123, I realize that you have some concerns with your new Samsung Range missing items and would like to offer some help. This unit does not come with a griddle but is compatible with griddle use with our new griddle burner. We thank you for choosing Samsung and welcome you to our family. ^Brad
Great stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Very functional with modern conveniences
I would recommend this to a friendBrand response from Samsung
Posted .Hello jayjay, it is a wonderful thing when your expectations and product performance meet! We appreciate you taking the time out of your busy schedule to share your experience. If you have any questions or concerns, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900804) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Cooktop
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop scratched almost immediately! Cooktop IMPOSSIBLE to clean and always looks streaky! Oven temp is not actual…burned many things before I got “used” to it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of having a hard time cleaning the cooktop and easily burning food. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
How to Clean and care for the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407325
Thank you for choosing Samsung. Have a great day.
-Trisha-
hard to keep clean
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but it does get stained easy and will not come off
I would recommend this to a friendBrand response from Samsung
Posted .Hello DREW! We are sorry to hear that you have concerns with the unit having stains that will not come off. Below I have provided a link that will help rectify the concern and help with cleaning the unit. (https://www.samsung.com/us/support/answer/ANS00060833/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143912575
Thank you for choosing Samsung. ^Nic
Great stove, bad customer sevice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is great. It was damaged upon delivery. I called to let best buy know because its not small damage ita very visable and even the control top is bent. They gave me 60 bucks after i paid 900 on a stove. Bad business. But again stove is great other than dents and bends.l
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove wish was a little more durable scratches easy
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I can see this is very important to you and I am here to help. I have attached a guide to cleaning and caring for your cooktop (https://bit.ly/3eyHM5j). If you have any additional concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144024210) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
samsung range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to have another features ............
I would recommend this to a friendOven electric
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not going well and they gave me a lot of trouble
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeanevelL, we understand your frustration with your range. We want to speak with you directly to gather more information about your range so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148930225) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Glass top
WORST STOVE ON MARKET
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever DO NOT BUY top shattered very easy and they wont fix. Barley used at all before it shattered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Haynes3783,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil™, WiFi & Self Clean - Stainless steel
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point
you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144406759
^Ross
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it a few weeks, but so far so good. Only complaint is no way to turn on light from outside to see what’s going on in oven, need to open to activate the light
I would recommend this to a friendnice looking, matched the kitchen and great price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace the electric range at the house I rent and this model was nice looking, matched the kitchen and great price! The renters love it.
I would recommend this to a friendBad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was delivered a broken item. When I reported this on 04/08 I was told that I am over 15 days return time. I am only 2 days over. Samsung denied to service me as they said this was broken during delivery. Best buy has been the worst experience this time. I'll never ever go to best buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
We took the open box because the old one we wasn’t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this stove on September after two months it broke down I bought 5 years warranty with it I called every day for repair no one seems to be interested not Best Buy or the warranty company my husband and I spent almost $900 for the stove it was a opened box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. We apologize for any inconvenience this has caused. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007563) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Good rapid boiling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of the self cleaning and the wifi features.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MaryK,
Thank you for your purchase, and we are pleased to hear how happy you are.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145285235), which will help our team pull up your information.
Have a great day.
Melardo
need to constantly clean the cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to constantly clean the cooktop, it gets stained need to use the cooktop cleaner, scrapper blade all the time after we cook something, this is a lot of work, it supposed to be easy, but is not easy to clean it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand how frustrating it can be when results and expectations do not meet. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on cleaning and caring for the cooktop (https://bit.ly/3GP1fLr). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143980012) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not buy another Samsung appliance. Bad customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LisaS,
We want to know more about what occurred with your Samsung range and would like to assist as soon as possible.
We recommend contacting our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Prefect Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fully satisfied easy to work with handy on phone accessible
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and service installation and great price.
I would recommend this to a friendCooks Faster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cook a little hotter than our old stove. Getting used to it.
I would recommend this to a friend