Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Samsung oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove and the oven went out. I had an electrician come and check the plug first and he said it was fine. The oven was replaced and went out again after 2 months. Very annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147805800) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Raymond
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no manul with it got no help from best buy talked to about 6 people also no help from Samsung will not buy from them again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We always strive to assist our customer's needs, RaymondV. Let's guide you with this.
The user manual contains safety warnings and information about the product's features and functions. Learn more from the link below.
I have shared the model's online user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To order the printed copy of the user's manual for the range, please reach out to the following for support.
1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST
2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145725110, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Ease of use
Local find
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Easy to maintain. Great for rental units and awesome for home kitchen.
I would recommend this to a friend Affordable basic oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little underwhelming compared to my previous Oven. Works fine once you figure out how to start oven. Burners heat fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Meeting your expectation is what we are aiming for our valued consumers, as you Disco48.
The good thing about this model, it makes Make cooking simple with smart technology. Preheat, adjust the time and temperature of your oven and monitor your cooktop from wherever you are with your smartphone. Conveniently use voice to control your oven whether it’s Alexa, Bixby, or Google.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Surface cooking see pages 22 to 26.
https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145401572) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Glass top
Oven wears easily on the glasstop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 uses and the whole top is already ruined. 11 phone calls to bestbuy and geeksquad later and its still not getting exchanged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your taking the time to leave your review. I understand that your cooktop is posing a concern. At this time we would like to communicate with you further to see what assistance we can provide. We can be reached via any of the following using ticket number: 1143900827
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Glass top
Glass top cracked after first use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First use of the burner cracked the glass top. Dealing with Best Buy total tech and Samsung for a warranty repair has been a terrible experience. I should have just returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue of returning the model, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Poor Installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is given because of poor installation not quality. The stove was higher than my counter by 1/2" on the right side. I had to pull it out and level it up myself.
I would recommend this to a friendBroke down within 2 weeks expensive is not always
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once they installed the stove alot of issues arose with now only one of the burner working. The oven isn't even usable!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Miranda,
We understand the importance of a reliable range. Allow us to help.
We recommend checking this guide to help you. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151528514) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Control panel
Oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a year and 2 months and the oven and the control panel no longer work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for dropping your review, MarcoM.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared this link about:
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145206681), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Ease of use
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is beautiful and very easy to used. I recommended a 100%.
I would recommend this to a friend Samsung oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful oven. Works great! I am so glad i replaced my old oven.
I would recommend this to a friend- Pros mentioned:Rapid boil
Samsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy using my new stove, it works excellently well
I would recommend this to a friend It's great and i love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it will recommend it to everyone i know.
I would recommend this to a friendThe new oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new oven is perfect. It arrived on time. Fits perfect!!
I would recommend this to a friendCooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this unit for a airbnb but it was too flimpsy and was worried about longevity
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146001284) to help our team pull up your information when you message us.
Have a great day.
^Charles
- Pros mentioned:Ease of use
Prefect Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fully satisfied easy to work with handy on phone accessible
I would recommend this to a friend - Pros mentioned:Overall performance
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and service installation and great price.
I would recommend this to a friend - Cons mentioned:Cooktop
Electric stove Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is not good! The stove works but the oven doesn’t work. The button for the stove is place on the wrong side. I will not encourage anyone to purchase it. The customer services rep is very unpleasant
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Salama,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146841691) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Cooktop
Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. Cooking inside the oven isn’t how a normal oven should cook. Food is underdone and not right. Don’t let the looks deceive you. I returned it for a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144643904.
-Noraina
Not satisfied with my delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my stove was delivered my husband asked the delivery guy to bring it in the kitchen and he said he wasn’t supposed to bring it in so they left it in carport and left. my husband has a defibrillator and he can’t do any heavy lifting so they said that there job was to deliver not to install so my husband had to get someone to bring it in the kitchen and install it I understand that they can’t install but they should have try to bring inside the kitchen not leave it out side the garage.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment with your overall range delivery experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica