Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Glass top
Glass top cracked after first use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First use of the burner cracked the glass top. Dealing with Best Buy total tech and Samsung for a warranty repair has been a terrible experience. I should have just returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue of returning the model, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool cool cool cool cool cool cool cool cool cool $400
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung's line of products, KhoaD!
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147000943, to help our team pull up your information.
Have a great day!
^Chrystel
Poor Installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is given because of poor installation not quality. The stove was higher than my counter by 1/2" on the right side. I had to pull it out and level it up myself.
I would recommend this to a friend- Cons mentioned:Control panel
Oven
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about a year and 2 months and the oven and the control panel no longer work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for dropping your review, MarcoM.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
For reference, I shared this link about:
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145206681), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Ease of use
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is beautiful and very easy to used. I recommended a 100%.
I would recommend this to a friend - Cons mentioned:Cooktop
Electric stove Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is not good! The stove works but the oven doesn’t work. The button for the stove is place on the wrong side. I will not encourage anyone to purchase it. The customer services rep is very unpleasant
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Salama,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146841691) to help our team pull up your information.
Have a great day,
-Ernest-
Samsung oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful oven. Works great! I am so glad i replaced my old oven.
I would recommend this to a friendNot satisfied with my delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my stove was delivered my husband asked the delivery guy to bring it in the kitchen and he said he wasn’t supposed to bring it in so they left it in carport and left. my husband has a defibrillator and he can’t do any heavy lifting so they said that there job was to deliver not to install so my husband had to get someone to bring it in the kitchen and install it I understand that they can’t install but they should have try to bring inside the kitchen not leave it out side the garage.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment with your overall range delivery experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this unit for a airbnb but it was too flimpsy and was worried about longevity
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146001284) to help our team pull up your information when you message us.
Have a great day.
^Charles
- Pros mentioned:Rapid boil
Samsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy using my new stove, it works excellently well
I would recommend this to a friend It's great and i love it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it will recommend it to everyone i know.
I would recommend this to a friend- Cons mentioned:Cooktop
Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. Cooking inside the oven isn’t how a normal oven should cook. Food is underdone and not right. Don’t let the looks deceive you. I returned it for a GE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144643904.
-Noraina
The new oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new oven is perfect. It arrived on time. Fits perfect!!
I would recommend this to a friendWhy?????
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wife is very happy and it looks great thanks
I would recommend this to a friend- Pros mentioned:Heating speed
Modern Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooking stove that heats up my food quickly.
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Baking times are off. For example, ive baked the same cookies for over 10 years at the same temperature and time but with this oven I've had to almost double the baking time and my tried and true cookies are not the same. Not sure whats going on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelissaP, we want you to enjoy baking in your oven. Let's go ahead and help you.
Below is a link to help you diagnose if your oven is not cooking well. Please click on the embedded word.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Please see pages 31 to 32 under the "Using the oven racks" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146670994) to help our team pull up your information.
Have a great day.
^Camille
Indicator light
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get 1 star because it looks good however ,it has been malfunctioning since day one I got it , the indicator for hot plate does not go off , I called Best Buy someone was sent in to check , he came couldn’t fix it suddenly the indicator doesn’t even work at all , I called and I was told to call Samsung, it’s been back and forth same with my Samsung fridge, it’s frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is when the indicator is not working, YemisiO. We're here to help.
We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Glass top
Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but the surface has scratch and white spots all over on top burner only 2 weeks of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand that you have some concerns with keeping your new Samsung Range clean and know how irritating a dirty new appliance can be. I would like to provide you with some of our best practices in keeping your machine pristine. See link below:
https://www.samsung.com/us/support/answer/ANS00060833/
We would like to welcome you to our family and thank you for choosing Samsung. ^Brad
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven is not working and purchased 3 months ago. Now I have to figure out how to get fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rose, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. For further assistance, please reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143825954) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Horrible Electric range
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected today The display not working Called Samsung Sending repair man in 2 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Jose. We want to learn more about what transpires with your Samsung range.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica