Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 6.3 cu. ft. Freestanding Electric Range's overall performance and ease of use. Many appreciate the rapid boil feature, self-cleaning function, sleek design, and WiFi connectivity. However, some customers have expressed concerns about the glass top, difficulty cleaning the cooktop, the size of the drawer, and the control panel. A few customers also mentioned the timer's volume.
This summary was generated by AI based on customer reviews.
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so easy to clean the stove top some spots are hard to scrub off
I would recommend this to a friendElectric range review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good. Wish the self cleaning element was better
I would recommend this to a frienddisappointe now they will not repair the glass The
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.burner failed after one year and the glass Stress broke less than one year from there repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment regarding your overall experience. We're here to help, IreneQ.
We would love to speak with you personally to gather more information about the burner and cooktop glass so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147526095, to help our team pull up your information.
Have a great day!
^Chrystel
The Range doesn't fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Range is o.k., however, it does not back to the back wall. There is a 4 to 6 inch gap between the range and the wall.
No, I would not recommend this to a friendDefective microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered broken microwave no handle & missing mounting hardware in a box that was taped shut that was sealed w/ tape that read inspected by Best Buy. Delivery team called in the problem & returned box to store around 9am this morning & have not heard back from customer service as of yet.
No, I would not recommend this to a friendDo not buy from BB
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there were 0 stars to give I would. BB has no manager that can return a phone call. The range ordered was damaged prior to delivery, still shows as delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
The stove is an expensive stove and it cost too mu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied it cooks the food too fast at a low temperature, I’m going to see if I can return it and get another stove The stove is an expensive stove and it cost too much to cook so fast I have to watch my temperature
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Reneedisstifief,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the stove having a temperature issue. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung electric cooktop or induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the Samsung cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144496929
Thank you for choosing Samsung. Have a great day.
-Trisha-
Exchanged this item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item, but replaced with different unit. I am not sure why I am getting this request.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your range needs needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Annoyed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged twice. Waiting for replacement. Glass top quality low. Stains easy hard to clean not happy
No, I would not recommend this to a friendBurner scratches so easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do buy this stove it scratches in the first use stay a way fron samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your cooking with your new range, LuisR!
Here is a link to "Clean and care for your Samsung electric cooktop": https://www.samsung.com/us/support/answer/ANS00060833/
The below link is the user manual for your model. Turn the page 7 (For your Safety Caution
bullet #8), page 12 (Important Safety Instructions bullet #7), page 19 (bullet #10), page 27 (Protecting the cooktop), pages 45-46 (Care and cleaning of the glass cooktop), and page 50 (Troubleshooting - Scratches or abrasions on the cooktop surface) for reference: https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145217116), which will help our team pull up your information.
Have a great day.
Melardo
open box product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came without an electricity cable and without a box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We are glad that you reached out. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
- Pros mentioned:Overall performance
Electric stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new stove very nice looking operates very good
I would recommend this to a friend - Pros mentioned:Ease of use, Wifi
Best for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It connects to Wi-Fi which allows you to set up the oven temperature as well as turning the lights off and on. Easy to clean and the ‘FAST-Broil’ function is really good.
I would recommend this to a friend - Pros mentioned:Wifi
Samsung range review opinion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As of the first week it has worked properly an the oven is the easiest to clean as the heating element is on the top says it has wifi controls also will try them later as it seems to be a nice addition. price vs product is good
I would recommend this to a friend - Pros mentioned:Overall performance
Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove us really good a d reasonable price, it looks perfect my fir kitchen
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product. Work Great. Fair Price. Look Good
I would recommend this to a friend - Pros mentioned:Rapid boil
Would buy it again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Stove! Love the updated features. It is very modern looking and the oven is a great size. The Rapid Boil is impressive!
I would recommend this to a friend - Cons mentioned:Glass top
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Relative to our old Electric Range(24 years old) this range is far better. The glass top takes constant cleaning. Easy to figure out the controls.
I would recommend this to a friend - Pros mentioned:Rapid boil
Great Job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy team helped me find the appliance I could have delivered fastest and it helped so much! Love the new stove!
I would recommend this to a friend - Pros mentioned:Heating speed
Beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very nice looking addition to my kitchen. It’s beautiful; heats up quickly. I love the 5 burners. I love it
I would recommend this to a friend