Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Exceptional service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the quality of my samsung range. I was very happy with the service i recieved when purchasing my range. Judy Delgado was knowledgeable and friendy. I will shop at best buy again because of Judy.
I would recommend this to a friend- Pros mentioned:Overall performance
Range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great love it matches the rest of my kitchen
I would recommend this to a friend Nice upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve not used it yet, as it was just installed an hour ago.. however, it has a bread proofing feature and is an excellent upgrade from the 17+ year old range it replaced..
I would recommend this to a friendGreat performance and good looks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase after struggling with an range that didn't heat consistently, leading to guessing games as to how long food needed to be cooked. This seems to heat quickly and accurately and is an attractive product as well.
I would recommend this to a friendPerfection!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this stove for over a year and love it! The color is perfect. Easy to clean. Delivery was great as always. I buy all my appliances from Best Buy because of their customer service.
I would recommend this to a friendGreat and affordable stove.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new stove. We have wanted a cooktop that was easily cleaned and attractive. This product fit the bill.
I would recommend this to a friendGreat team work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the customer services. Delivery was amazing and installation
I would recommend this to a friendSamsung review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was quick. Product is a great value. I haven't used the self clean yet.
I would recommend this to a friendLittle old lady
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted and blend well with my color scheme.
I would recommend this to a friendStove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove. It cooks faster, I like the color, the contrast it has.
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This stove is worth it, a good brand and at an excellent price.
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a great buy,works very well and it’s value for the price.
I would recommend this to a friendVery good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome I love it samsung brand the features is good
I would recommend this to a friendStove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice roomy stove, heats consistent , displays are easy to see and use. Only downfall to this stove is you have to turn all sounds off at the same time, there is no other option for silencing sounds
I would recommend this to a friendBrand response from Samsung
Posted .Hi GordonK,
We know that using a brand-new range needs adjustment. Let us give you the details that can help you.
Please see the "Sound On/Off" section on page 38 and follow the user manual steps.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024825 to help our team pull up your information.
Have a great day.
^Aloe
Samsung Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't any problems as of now with the Samsung Stove. Its a glass top easy installation
I would recommend this to a friendDon't buy, save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven broke in a month. We paid for the warranty coverage, and they sent someone to inspect it. I had to wait a few days before they could send someone, and when they did they said we had insect damage and that it was not covered by the warranty. And that because it was insect damage, they were not allowed to touch it. My Old appliance I had for years and never had any issues. The worker said he would send me information on how much it would cost to have someone come and fix it but I never heard back from anyone. My neighbor has the same oven and later told me that her oven is always breaking down and that 2 of the stove tops stopped working. I recommend buying an old appliance, because these new ones are not made to last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KatL, we understand how it feels if your oven broke and was not covered by the warranty due to insect damage, and the service technician would not want to fix it. We want to discuss this experience further with you and determine the steps that can be taken to assist with your oven.
I have also shared more details about your warranty.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NE63A6311SS/AA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148971915) to help our team pull up your information.
Have a great day.
^Camille
Sunsumg range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice oven ,heat up quirck ,bake evenly. I would recommend.
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Best stove I’ve ever owned. And clean up is fast and easy.
I would recommend this to a friendDon't Use Self Clean!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job, but the LED display went nuts on me, flashing different symbols, missing a part that makes an "8" look like a "0", etc. Found out this is caused by using the self cleaning function, it fries the LED panel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DukeSweden, Let's look at some solutions to get the panel of your range working.
Most of the time, resetting the panel does the trick if your panel experiences missing display or incomplete digits. Please see the link for more details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should a service call be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145925974) to help our team pull up your information when you message us.
Have a great day.
-John
Skip this range or buy the extended warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one broke a week after i got it. The the second one broke a year later tried to repair it my self, but parts for this model are hard to find. Just do not wast your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jimmy,
We are here to help you with your Samsung range model.
To better assist you and to collect more details about the specifics of why the range broke, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145542843 to help our team pull up your information.
Leo