Customer Ratings & Reviews
- Model:
- NE63A6311SG/AA
- SKU:
- 6447876
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and ease of use of the 6.3 cu. ft. Freestanding Electric Range. Many appreciate the rapid heating and boiling capabilities, as well as the convenience of the WiFi and self-cleaning features. However, some customers have expressed concerns about the glass top's appearance and the difficulty in cleaning the cooktop, while others have noted issues with the drawer size and control panel.
This summary was generated by AI based on customer reviews.
Can’t install it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guys is very professional, but the purchase instructions is not clearly at all. I got this oven and didn’t purchase the connector, then the delivery can’t help me install it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Good,
Thank you for reaching out and we hope you are in great health. We are happy to know that you have chosen Samsung to be your partner in your laundry and are saddened to know that you have difficulties installing the range.
Please click on the link below to guide you in installing your range.
https://downloadcenter.samsung.com/content/EM/202103/20210317173816090/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144174578
Leo
Lemon Stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove a few years ago. Since I purchased it I have had to repair it a few times because the oven will not heat evenly under 405. Of course the last time I called to have it repaired the extended care I purchased ran out by a couple of weeks and the same issue is still happening where the oven does not cook evenly. I basically received a lemon stove.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelc,
We know how important it is to have a fully functional range at home. Let us help.
Here is a link for troubleshooting steps for your oven that has an issue with temperature; kindly choose the one that matches and click the embedded words.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10001298/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149028137) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Goes out quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dnt recommend after 1 month and a half the board went off and now can’t even use the oven due to the board not working it’s brand new dnt recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a functioning oven. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149092585) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Mr Kent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic new oven..it has larger volume for baking and the glass top boil quicker so well. love the color..great oven
I would recommend this to a friendSamsung range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung electric range just bought haven’t had 30 days and oven and panel went out
No, I would not recommend this to a friendBrand response from Samsung
Posted .KathleenG, we understand the importance of a reliable range at home. Allow us to help.
We recommend checking this link to address your concern with the range control panel.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148930435) to help our team pull up your information.
Have a great day.
^Camille
Do not buy this oven!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this oven for less than 3 years and the digital display is flashing. Research online shows the oven will eventually stop working if the display is not replaced. The part costs $100!!! Samsung customer service is TERRIBLE!!! I would avoid this oven and this company.
No, I would not recommend this to a friendGarbage samsung product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top crack after 2 years of course out of warranty. Will cost $650 to repair. Tha Samsung stove cost $700. Can someone make this make sense to me please.!!!!!!
No, I would not recommend this to a friend