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Customer Ratings & Reviews

Samsung - 60" Class (60" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1061 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-19 of 19 Reviews
  • Rating: 1 out of 5 stars

    Do not buy if you watch sports...

    Posted
    Dakota11
    • My Best Buy® MemberMember

    Surprised to see so many good reviews for this TV. Here is my experience, both good and bad: Purchased this Samsung 60-inch UN60JS7000FXZA LED 4K SUHD about 8 months ago from Best Buy. Overall---Poor quality for sports action!!! Okay for movies... 1) Picture-->Sports: Don't buy this TV for sports! If you like to watch football or basketball on TV, you don't want this TV. Lots of judder. Picture gets choppy on fast-action sports. Both ESPN and Fox Sports come through as 720p, but that should make little difference in judder. Also, I don't expect as much from Fox anyway, since Fox usually seems to have lower picture quality, but I attribute that to their cameras in some games/sports. Sometimes they seem to have fairly good camera-to-picture quality on Fox, and other times not so good. Sports action clarity seems a little better with 1080i on the major networks and TNT, but still nowhere near what it should be. Still get judder on fast action sports. I would say that picture refresh rate is a big problem with both football action and basketball action. Football and basketball players----Lots of judder, as if frames were missing during fast-action sports. Very hard to watch this when I am used to my old Samsung 60-inch Plasma TV, which is always very clear. I had a direct picture comparison with my older Sony LED TV, which is mounted just above this new Samsung LED TV, and the older Sony has much less judder. Tried some recommended picture settings online, but that did not help with sports action judder. Could not find recommended settings for this exact TV model. 2) Picture-->Movies: We are fairly pleased with the picture for movies and your average TV show. Good for most movies on TV and Netflix. Very clear and distinct picture with most HD movies. Color is usually good. Close-ups of faces show every minute detail on the person's face in HD. I have not tried any 4k movies yet. 3) Smart functions seemed to work okay, but nothing special. 4) Sound is bad and weak. Speakers seem to be muffled when listening to them. 5) Also, my purchase and my 5-year extended warranty through Best Buy does not show on my online Best Buy account.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    For the first 4 hours, best TV I have ever owned

    Posted
    cbuy

    Was amazing for 4 hours, then it stopped working. We bought this on Thursday's pre-Black Friday sale, hooked it up, updated the firmware, and started checking out some UHD content on Netflix and Amazon. We then decided to check out Avatar on Blu-ray. About an hour into the movie, there were flashes of colors all over the screen, some crazy distortion happening, then the display went black. The TV would seem to turn on and off when using the remote, as the audio from the receiver would cut in and out, but there was no display on the TV. I disconnected all cables, including power, pressed the power button on the TV several times, then plugged the power back in and pressed the power button. When the TV came in, it had many vertical lines, but nothing else. I plan to exchange the TV tomorrow...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good

    Posted
    Jayb

    Not a good tv judder when playing bluray Not good for gaming and picture quality is average return for js8000 and had same results took it back and got sony x850c big difference no motion blur while gaming and no judder while playing blurays picture quality is better and does a better job upscaling berry happy with sony 4k tv samsung made good tvs in the past but now all there new tvs r 60hz and with a 3rd party display only js9000 has samsung display if you watch sports and ur a gamer stay away from samsung

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    would be good maybe if not defective.

    Posted
    techieguy72143
    • Verified PurchaserVerified Purchase

    There is a spot the size of a fist in the bottom left corner that where the brightness is clearly brighter than it should be. Looks like that quadrant of the LED array is defective. Best buys solution was for me to turn the backlight down to 5, but when the backlight is on 5 the screen is so so dark that you might as well not have a tv. I wasted 3 thousand dollars on this tv that best buy will not replace because they say there is nothing wrong with it. So, i have to turn the back light down so low i cant see anything or deal with a distracting bright spot.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can not use it out of the Box missing screws

    Posted
    Dave
    • My Best Buy® MemberMember

    Very disappointed in Samsung this time. Went to set up my new Samsung UN60JS7000 and it was missing the screws to attach it to the base. Now it is Friday night and the stores are closed and I cannot watch my new TV. Spent $1,800 for this and $3667 in total for a sound system at Best Buy and I cannot watch it tonight. One would think Samsung would do a better job making sure all the parts were in the box. If I put drywall screws in it it would probably hold it, but if it fell it would be my fault and would not be covered by the warranty.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not recommended

    Posted
    Kimberly
    • Verified PurchaserVerified Purchase

    We got this tv during a Black Friday sale, it wasn't worth it considering we waited in a pretty long line and then ended up having to return it. The color was poor; picture wasn't clear..resolution sucks. Because we had the TV shipped to our house; Best Buy intentionally gave us an open-box item when we paid for a brand new in-box price. Keep that in mind, when you have merchandises ship out to your home.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Wesryan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got screwed by bestbuy. They delivered a broken tv in November and I called them the same day. It's almost Christmas and they still have not made it here to pick it up I asked for a replacement but now all I want it my money back I will never buy from them again I spent a lot of money there. I will never spend another dollar there

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hugely dissatisfied

    Posted
    cert4372
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We were told that the Samsung 4k tv was the best on the market however after purchasing a 60 inch 4k Samsung tv...we were found to be highly disappointed. Although we were informed that the 4k quality would on be seen if the program was 4k and if not then the tv would try to get as close as possible...we found the overall picture quality to be quite inferior..we purchased an LG 65 inch 4k...and saw a VAST difference..GO WITH LG WON'T BE DISAPPOINTED!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    SamsungTV is not a reliable product

    Posted
    Greyghost1977

    #SamsungTV is not a reliable product I hope nobody wasted money on a samsung TV over Black Friday or any other day for that matter. Our 60” just quit working a few months past the 1 yr warranty. Samsung offered to fix it if we pay for parts, labor and mileage??? So in other words fix it yourself. I kept my cool until the rep asked if there was anything else he could help with.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Quality - Black Vertical Lines

    Posted
    RK99
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this TV during the Thanksgiving sale. Looked great on initial power up. Within couple of days noticed 2 inch thick black vertical lines.... Did not expect such poor quality product from Samsung... Called tech support and am informed that part takes in 2-3 weeks to get... this sub-standard piece is going back!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This TV is not so smart

    Posted
    mike123
    • My Best Buy® Elite MemberElite Member

    The only good thing of this tv is the picture quality. I bought this tv thinking that the web browser would be great, but I was wrong. The most of the websites don't load because the flash drive doesn't support that web page. And the Screen mirroring don't work like my old samsung UN42F5500. I returned the TV in the same week.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    PattiL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The TV would turn off randomly & sometimes wouldn't turn on. Evidently this is a problem with Samsung TVs. The picture also would "trail" during action shots like During foitball. Traded for a Sony. much much better TV!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    tv

    Posted
    tony
    • Verified PurchaserVerified Purchase

    screen was cracked pretty bad,have to go to other side of town to get an exchange,they don't deliver from one store to the other so it would be closer to me,bummer,hope the next one is alright,didn't even offer me any kind of compensation at all

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't last a year

    Posted
    Dennis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this tv November 30th 2015. It just died !! November 24th 2016, on Thanksgiving day during the game!! It did have a nice picture, but can not possibly recommend a $1200 product that did not last a year

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Found crack in screen corner

    Posted
    Joe1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Found crack in corner of screen about 20 days after purchase. Called best buy and was told i had to work with manufacturer. No win situation.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth the money

    Posted
    MGO1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Took it back after two days. The picture was blurry and the color was never right

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung 4k

    Posted
    Brad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Horrible picture and coloring. Returned for another brand which had none of the out of box issues that this one did.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead Pixels

    Posted
    Drew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Large amount of dead pixels on the screen, exchanged.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    custermer service not helpfull at all.

    Posted
    alstv
    • Verified PurchaserVerified Purchase

    the tv stopped working 10 minutes after they delivered it.

    No, I would not recommend this to a friend