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Customer Ratings & Reviews

Samsung - 60" Class (60" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1061 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 2 out of 5 stars

    Perfect if you like the soap opera look!

    Posted
    MutantPixel
    • My Best Buy® Elite Plus MemberElite Plus Member

    For months I was looking at UHD TVs waiting for the big Black Friday sale. We purchased the Samsung UN60JS7000FXZA 4K Ultra HD LED Smart TV. I was told that the Samsung UHD TVs with the "S" had better contrast than the standard UHD TVs. For a living I make home entertainment key art, so I'm very visual and highly aware of what is offered in the realm of digital home entertainment. I understood that only some streaming services offer UHD quality so I was looking for a TV that also performed well up-ressing 1080p. I was really excited to finally get this TV and save $800 at the same time. We brought it home and the testing began to see if the $1300 we spent was worth it. I cannot stand TVs calibrated with the high saturation that makes newscasters look ultra sunburn, so I put it on the "movie" calibration setting that is desaturated. I watched a few 1080p and 720i cable shows like “Homeland” and “Brother vs. Brother,” rented a 1080p movie through VUDU, and watch some UHD streaming movies like “Avengers” on Netflix. I thought I was going nuts because everything looked like a soap opera! I even had to look at a few of the same shows on my other Samsung 1080p TV just to make sure I was not losing my mind. I noticed a lot of jitter-meaning that when people walked fast or the camera panned it was not smooth, as if frames were missing. I have another co-worker that creates DVD menus and special features who claims that you have to really go in and custom calibrate the TV to get it to look good. Maybe I gave up too soon in returning this TV. It was not worth the extra money to me when I am happier with the look of my 1080p TV. Maybe Samsung should make a setting for a more natural film look that does not look like a soap opera out of the box. I do not think the human eye is meant to look at people this sharp. Now I understand why some directors and cinema-photographers say that they prefer the look of film over digital. I too do photography and when I do portraits I soften the settings so skin looks soft because it is more flattering. When we returned this TV I still really wanted to give UHD a second chance thinking it might just be that this TV was "SUHD" or the large 60" size, so I had the sales men show my husband and I a range of other UHD TVs with different video images and they all looked like they had the soap opera effect. So my recommendation is if you are looking into UHD TVs is to watch a dramatic movie that does not have a lot of CGI effects standing at the distance you would view it in your living room for at least 15 minutes to judge for yourself. The vibrant still images or slow moving videos they have on these normally are not good to watch for a final judgment.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Thought I was getting a great deal

    Posted
    Dmcdaniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    But a couple months later, there were other versions of the 7000 series, with even more features than this one, but MUCH less expensive. Also, for being my first smart TV, I wish I went with a different brand, for I can't hook up my phone and the browser is more work than doing it from the Xbox 1 or PS4. You have to have a Samsung phone in order to screen mirror to your TV. Meh. Also, nothing i do on this TV is 4k except a burning yule log movie on Netflix. The HBO Go App doesn't work but sometimes, other times it times out. It's really not at all what I expected for what I paid ($1,299). The picture is nice and the motion refresh seems up to par with the other 4k Tvs, but I'm annoyed so much by my other complaints, I still fee like I should of went with an LG like my older 60 inch. It does look like a soap opera often as well. But that has nothing to do with this score, just strange.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Basic Model, Worth for $800?

    Posted
    BuyingExp

    Finally got the most anticipated TV came home Pros: -Easy to Install, gets you feel that you got new TV Cons: - Cheap Plug In cable(Very small,so careful while plug it in), Flimsy TV Stand, supplied screws are half an inch 8 thin ones for such a big 60" TV, really bestbuy and Samsung?, after all screws in, still wobbling and scares me to fall anytime even for the floor vibration??? View is better only you are watching right in front of TV about 10 feet away, if you sit little on sides/small angled view, you feel quality of pictures is not for what you paid. Only 2 USBs and 3 HDMIs. Anyone still using other HDMI, may benefit a little as they have facility, but most of us uses only HDMI, could have been more USBs and HDMIs, Sound... its not that great...Remember its 600X600MM wall mount...

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Picture, unfortunate reliability

    Posted
    WoodlandsChris
    • My Best Buy® MemberMember

    I absolutely love this TV when it works. Great picture, decent sound, decent bundled apps. I bought it in November 2015 and I am writing this as I hold (1+ hour so far) with the support number to get my second onsite service call in 6 months scheduled to replace the system board. During the first service call, the technician stated he had done many calls for this TV and had replaced several boards twice. I asked if there was a revision, he said no all parts were original. This board frequently fails leaving you with TVs that power off after 30 seconds or with no working HDMI inputs. Samsung, you have made better (and my two other TVs show that) so I would expect more at this price.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Hard to calibrate colors

    Posted
    GoSteelers
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After doing lots of research, I decided to buy this Samsung 4k tv. I calibrated the colors using the settings I found from various web sites. After about a week of tweaking the color settings to best match my preferences I still could not get the picture to look right. Then the sound started to cut out so at that time I decided to return the tv. Best Buy was very cooperative with the return because it was within the 15 day return policy. I ended up with a Sony 1080p tv and have been very happy since. I don't think there is enough 4k programming to justify spending the money

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not as great as expected

    Posted
    Bjortega015
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this TV super excited about the ultra HD, but honestly were very dissapointed by it. The colors are not as great as we thought they were when we saw them on display. Most of the time when watching netflix the screen is blurry making all imagines undefined, it also seems to kick us out of netflix often, not what I expected from such an expensice television!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    A week until it stopped working properly

    Posted
    FormerSamsungFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There are a lot of great things about this tv but less than a week in it started doing this fast clicking. I went through samsung support and after resetting and unplugging the tv it worked again for almost a whole day. It's so big we decided to not try and deal with taking it back. So now we have a really big buggy tv. Our other Samsung Tvs were great.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good but not Great!

    Posted
    Deno1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I usually buy Sony tvs but i gave this Samsung 4k tv a try and was not that impressed. My 70in Sony 1080p shows the same quality of picture even at 5in bigger (or better). I tried every picture setting in the book but its about the same. Note - i did catch this tv on sale at a very low price so now i know why.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor picture quality

    Posted
    Gearhead
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Smart functions were nice but picture quality was very poor. Tried recommend picture settings online but no matter the settings picture was washed out and not crisp. Returned tv to bestbuy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor preformer

    Posted
    Disappointing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was greatly disappointed in this item, it quit working less than two years after purchase. Unable to fix unless I wanted to put more $ than a new one would cost!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not impressed - Let down

    Posted
    tracey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In the store we thought we made the right choice. We brought it home, put on a hockey game, and even an episode of Seinfeld, and both looked pretty bad. We were very let down.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great picture, but other issues

    Posted
    EdCC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Picture quality is amazing. However, I had to return it. It was turning off in the middle of a movie for no reason. Also, the audio would skip every few minutes.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It wasn't worth the money.

    Posted
    Gooddealshere
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I took it back and bout an oled tv. Best decision I made. Love the LG oled.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    good

    Posted
    Allen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    good stuff but lots of better item for this price. samsung is overprice

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Big tv

    Posted
    lespzzli
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Turns off by itself. I do not recommend it to anyone

    No, I would not recommend this to a friend