Main Content

Customer Ratings & Reviews

Samsung - 60" Class (60" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1061 reviews

95%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 25 Reviews
  • Rating: 3 out of 5 stars

    Average At Best

    Posted
    BADEGGSALAD

    Surprised to see this many good reviews for the TV. Here is my experience, both good and bad: 1) Picture: This picture is good but not great. In fact, the out of the box settings weren't great at all. I went online and found specific calibration settings and went in and made all of those changes, without much improvement, so reverted to the default. The reds are a bit strong across the board and require some adjustment. Too much sunburn on everything. 2) Judder: I did a lot of research on TV's prior to this purchase and got an education in new terms like "Judder" and interpolation, and input lag. I am not overly picky, so despite the poor ratings on judder for this tv, i bought it anyway. If you like to watch football on TV, you don't want this TV. Lots of judder. Just occasionally gets choppy for a few seconds, almost like your satellite signal is about to go out. I do have satellite but I don't think that is what was causing this judder. 3) Resolution: This tv seems to have very clear resolution on up close shots, but when viewing smaller details (like football players from the tv/field view) it is really fuzzy. Less clear than the 1080p LG i replaced with this TV. The was a definite deal breaker for me. 4) Input lag: Another new term to me but now I get it. Despite buying 28g hdmi cables, there is significant audio input lag. For example, when changing channels the picture comes on, but the audio lags behind for another second or two. So you see the show, but without audio for a couple of seconds. I know this seems small, but its crazy annoying to me. 5) Easy Set up: The best part may have been set up. It was very fast, and it synced immediately and easily with my wifi. Apps are pretty easy and accessible. All of this has led me to the decision to return this tv. Maybe its the 60z, maybe its something else, but for me this tv is just not worth the 1500.00 I paid for it. I guess the last point is the one I already knew--namely, that 4k content just isn't there yet. I knew this going in, but having had the TV for a week, and there being no real content of significance to access---its just not worth it to me at this time.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Returned too soon

    Posted
    MutantPixel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had purchased this TV and ended up returning it a little too soon after not liking how the picture made everything look like a soap opera. Now I understand why film makers prefer film over digital. You need it to be a little soft to look good. After talking with my friend that does audio and video he told me about how you really have to spend a lot of time calibrating UHD TVs. Plus this TV overpowered my living room being a bit too big. I ended up getting a 55" LG UHD TV for a different room that was much cheaper and took the time to calibrate it and I'm very happy with the results. So if you do buy this TV take the time (about 30 minutes) to calibrate it and be sure to soften the picture a little. The main benifit of UHD TVs is that you do not see the compression like you do on an HD TV. The only reason I would not recommend this TV to a friend is that I have found a cheaper LG UHD TV that I am just as happy with. The casing and stand are not as pretty though.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice TV

    Posted
    dunbeezy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was not in the market for a TV but outside influences (toddler broke old TV screen with sippy cup) prompted me to consider new alternatives. Since I loved my old Samsung TV it was a no brainer for me to continue with the Samsung line. I got a great deal on this TV, especially for the size and the 4K capability. However, to this day the quality does not seem to be as great as my old 52" LCD. The colors don't seem as vibrant as displayed in store. I've tried "calibrating" the TV based on several online sources, but still can't get a smooth/vibrant display. Lately I've also noticed a black circular hue in the bottom left corner. I am told it may be burn-in, but I can't imagine it would develop in less than 4 weeks of use. It's still a good TV but takes time to get used to.....in my case at least.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Having some issues

    Posted
    Ellen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The geeks installed and charged us for each TV we wanted moved and the install of the new one, though we were promised it would be only one charge.. Ok, that is on us. But several times since the new TV was installed it has cut out with no provocation.........just goes black! It does turn back on when you restart it. After paying all that money to the geeks and paying for the TV, Best Buy says "Call Samsung". I think Best Buy is taking a pass. Though we have purchased 7 TV's from Best Buy in the last few years I think our next purchase will be somewhere else.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Extremely poor documentation.

    Posted
    thanpga
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    On-line owner's manual is generic across 3 or 4 models. Some features in manual or in the on-line help included on the tv are not available on this model. I had to call Samsung to inquire about features and they admitted that it is a generic user's manual. $1500. for a tv without proper instruction--very poor decision on my part--worst thing was that I didn't find out about the shortcomings until after the 15 day return period. If I could, I would bring the tv back today.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good color. Not great for movies bad black levels.

    Posted
    Chris29
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchased this tv during Black Friday. Color is great and price was good has issues with the black levels. Certain scenes when it is dark the black is real fuzzy looking. Also this tv doesn't have hdr which is a big feautre for the future. Also lacks some other features that the higher models have like the 9500 9000 8500. I returned this tv and exchanged for js8500. Had to pay extra for it but for the future and quality it's worth it. Still testing out the 8500 at this point.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    tv problems

    Posted
    Cathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    TV was approximately 10 months old and started having problems. I think there is something wrong with the motherboard. Sometimes, it turns off by itself. Sometimes, when I turn it on, it won't change channels only one up or one down. I have to completely unplug the tv and listen for a pop sound. That is when the tv resets. It will work after that. These problems happen about every other month. Picture is great though when it works.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ehhhh

    Posted
    Richjames
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I recently purchase the 55 in 6500 series from Samsung but Best Buy came out with a sale for the 7000 series a week later for the same price so I went and traded it in for a better model tv I thought and went with the 60in also .. But for some reason the 6500 series had a much shaper image then the 7000 series . All In The end I , I traded the 60 in 7000 series for a Sony 65 in 650c and I liked my choice at the end

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    sad about not warranty

    Posted
    acekicker1213
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    so have come to see bestbuy no longer has anyhting to do with manufactures warranty they force you to buy there protection plan instead you cant even call them to look it that is sad i remeber bestbuy used to take of the customers product now they seem to now care anymore at all that is my reivew. the tv it self is great no problems at all

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I thought Samsung would be more reliable

    Posted
    Jackie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was told Samsung is the best. I am disappointed that 5 months later I must have the Geek Squad in to fix the television. The Geek Squad representatives said my problem was happening in several other customers televisions also. I wish Best Buy would have provided better guidance on purchasing the television.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Bright Display

    Posted
    chanson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Returned this TV for a Sony x850 series. (This TV was replacing a Samsung 46d6900 in the living room, all the rest of my TVs are Samsung as well) This Samsung has a vibrant, bright display. The smart TV platform is lacking imo vs Sonys Android. The colors seemed more true on the Sony during 4K video as well.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not so smart*

    Posted
    angie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the quality of anything that is Samsung but I am very disappointed with the so called "smart" TV. There is no flash player. Therefore, I can watch anything that requires Flash and there is no support for this. The web browser is useful for me at this point.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Too much glare

    Posted
    5878
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had a plasma before and never had glare. If any lights are on, they shine on the screen. All lights have to be off behind me or there is a bright light on the screen. I never read about this problem in any reviews.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK but expected more

    Posted
    jrudyg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The curved stand takes up too much space and crowds other devices like my soundbar. Too much judder in the picture. Too many software options for adjusting the picture were unavailable.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Mixed feelings

    Posted
    VeteranNick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great picture, and design. However it lacks a smart remote w/keyboard. A bit disappointed to recieve a cheap remote with what is supposed to be the best TV on the market. =(

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great picture

    Posted
    jec2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Picture is great, sound sucks as the speakers are in the rear and seem to be muffled when listening to them. Add the sound bar and you are good to go.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Did have to replace panel.

    Posted
    Pjyoung
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Fortunately the horizontal line that appeared on the screen came before warranty period was over. Other than that picture is good.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    good tv

    Posted
    hatebestbuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    best buy reduced the price 20 days after i purchased the tv and when i asked for a refund, they refused to even consider it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, not great

    Posted
    Rocketman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The tv had judder, plastic stand and plastic materials, so not great. Did look great for gaming though.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    No Sling

    Posted
    Kens
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only complaint is there is no Sling App like the salesman at Bestbuy told me there was.

    I would recommend this to a friend