Customer Ratings & Reviews
- Model:
- UN65RU9000FXZA
- SKU:
- 6408872
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 65" Class 9 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and user-friendly interface. Many customers rave about the amazing picture quality, while others appreciate the simple setup process and surprisingly good quality of the TV speakers. The TV is also considered a great value for its price, making it a popular choice among customers.
This summary was generated by AI based on customer reviews.
Wonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV for the price. Can’t go wrong with a Samsung
I would recommend this to a friendVery disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV on the recommendation of a store associate. I just was not impressed. At all. Very disappointing for a Samsung. If you’re in a room with poor lighting, then maybe it’s a good tv. I just could never get the tv calibrated or the color to look right. Tried many different ways, just was never impressed. Put it this way, we have a TCL 4 Series in a bedroom that looked as good, actually better than the RU9000. I returned the Samsung and got the Sony XBR900H. The Sony is 10x better of a TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .coachjmitchell:
Thank you for sharing your review of the Samsung RU9000 TV. I am very sorry that you were not completely happy with image quality and have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
issues after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been two years since we purchased this tv and now there is a vertical line in the middle of the screen that doesn't go away. :-(
No, I would not recommend this to a friendCrystal 9 series 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That isn’t very good resolution so can see as a normally tv
No, I would not recommend this to a friendTerrible Picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was not worth the price. This screen maybe has a $400 picture. Movies were ok, but standard tv (hd) was really bad. Everything always seemed washed out and out of focus. Tried many settings. Didn’t help.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good TV for the price!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good picture for the size and price. Smart TV features are good with decent app support. Sound is the weak spot.
I would recommend this to a friend Impossible Remote
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 1 star rating applies only to the remote that came with the Samsung TV. It was impossible to remove the back cover on the remote to install the batteries following the user manual instructions. I called Samsung customer service and they seemed to be aware of the problem. They suggested going on Utube for a solution. The only Utube solution that worked was using a butter knife to pry open the back of the remote. I made another call to Samsung and they are sending me a replacement remote.
I would recommend this to a friendBrand response from Samsung
Posted .Remoteless:
Thank you for purchasing the Samsung RU9000 TV and for your review. Your user experience with the remote is important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions