Customer Ratings & Reviews
- Model:
- UN65NU8500FXZA
- SKU:
- 6213270
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the picture quality, curved screen, and easy setup of the 65" Class - LED - Curved - NU8500 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great color and rich tones, as well as the perfect size and shape of the TV. However, some customers have concerns about glare and the remote control's up and down buttons for typing in information.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Dark scenes look terrible!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looks great when you're watching movies with bright scenes, however the dark scenes are absolutely terrible and should look a lot better for the price. You can see in my photo that it also has clouding problems. I've only had the TV for a year and I also purchased the geek squad protection plan so hopefully something can be done about this.
No, I would not recommend this to a friend Picture quality is very poor.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I define would not recommend this product as the picture quality has been bad from the very day Qeek Squad installled it. Now, all I am seeing is complete black and white pictures.
No, I would not recommend this to a friendStay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv because of the curve, curve caused way too much glare. Remote was horrible and volume on tv stopped working. Returned tv within 2 weeks trial and couldn’t be happier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jimmy:
I am very sorry to see that this curve TV did not meet your viewing preferences.
Should you be interested in Samsung flat-screen TVs, please visit https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/s/_/n-10+11+hv1uh/
...or reach out to Samsung TV Support and an agent will gladly assist you:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
We hope to regain your interest in the future.
good picture when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first Samsung - 65" Class - LED - Curved - NU8500 Series - 2160p took back in 3 days(6 in shadow down the middle).The second tv out of box will not toggle between input sources(only 2).Having Geek Squad bring 3ed. 3 stikes and your out
No, I would not recommend this to a friendBrand response from Samsung
Posted .nothappy,
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you need assistance with the new NU8500 TV, please contact our Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
-Samsung Ambassador