Customer Ratings & Reviews
- Model:
- UN65NU8500FXZA
- SKU:
- 6213270
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the picture quality, curved screen, and easy setup of the 65" Class - LED - Curved - NU8500 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great color and rich tones, as well as the perfect size and shape of the TV. However, some customers have concerns about glare and the remote control's up and down buttons for typing in information.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Hmmmmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality on this is great. The inner workings of this tv is less desirable. Tv turns off for no reason, switches to Apple TV on its own. Sometimes freezes. Don’t know what to do
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Picture quality is Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros - Picture quality and clarity Sound is okay Cons Reflection internet and youtube connectivity
I would recommend this to a friendBrand response from Samsung
Posted .piyush,
I am sorry to hear that you are experiencing Internet connection drops when streaming on-demand content.
Internet connections are mainly based on WiFi signal strength and quality. The router location and distance from the TV is an important consideration -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve streaming. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.
I hope this helps to solve your issue. Please reach out to us should you have any questions, concerns, or need further assistance.
You can contact Samsung Customer Support at 1-800-SAMSUNG or via LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or connect with us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Ambassador
Samsung on the Decline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my 2016 Samsung got broken during a move, we bought the same model but the 2018 version. We were not impressed at all. This tv was just not worth the high price. We returned it and went with another brand instead which is more up to date for 2018. I love the smart connect features, but were highly unsatisfied with the motion rate on this tv.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .allysome,
I am sorry that the NU8500 did not work out for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
- Pros mentioned:Picture quality
Wa ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it for a different TV. The Q series was much better!
I would recommend this to a friend bought for my father-in-law
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think the curvature of the tv distorts the picture somewhat when viewing from the center. I would personally not get this, but he wanted it for his early christmas present.
No, I would not recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Order this open box tv online by the time I got home I noticed there wasn’t no stand with the tv, so I had to return it and exchange it for a brand new one
No, I would not recommend this to a friendNot as great as before
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these Samsung TVs has been slowly staying the same/declining. They used to be the best, but you can now find more advanced tech.
No, I would not recommend this to a friendBrand response from Samsung
Posted .allysoms,
I am sorry to hear that you are not happy with its picture performance.
Our 2018 NU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Auto Game Mode and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.
To better assist you with possible image settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
Sometimes the speakers blur not sure why
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Depending the show the speakers blur out and it is hard to hear
No, I would not recommend this to a friendBrand response from Samsung
Posted .gl1994,
I am sorry to hear that you are experiencing issues with the occasional speaker malfunction.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad been out twice, since it was purchased in June
I would recommend this to a friendBrand response from Samsung
Posted .TallCountry,
I am very sorry to see that you are not happy with our NU8500 UHD Smart TV.
So that we can better understand your disappointment and help you with a solution, please contact Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Ambassador
Good but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a lg 60 inch 4K tv with this one I must say I’m not impressed with it. To me the lg is brighter and the colors are better. Going to give it a few days and experiment with the settings if I can’t fix it gonna take it back and buy the lg equivalent
No, I would not recommend this to a friendLousy volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not so great when it comes to sound. I am on the way to buy a sound bar now. An extra $170!
No, I would not recommend this to a friend