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Customer Ratings & Reviews

Your price for this item is $999.99
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The comparable value price is $2,499.99

Customer reviews

Rating 4.7 out of 5 stars with 881 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, color, easy setup, remote control, price, and design of the 65" Class - LED - Q7F Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great TV and picture quality, fantastic color, easy setup, and nice remote control. Some customers, however, have concerns about screen issues and the TV being expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 881 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    beautiful colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful colors, great clarity, tv looks sharp good buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV, camera,AC control and Service from the u

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently bought a TV, security cameras and AC control. Everything is working great, we like everything. We also like the service we got fro the Greek squad. they were very flexible with scheduling to meet my schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Entire solution:in home consult to install GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full experience started fantastically with in home consult and in home install completed the circle with helpful instruction and advice. Products are super but without the Geek Squad we wouldn't get as much out of them!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the picture quaility on my tv and the sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my homework on this TV, when the price dropped I waisted little time making my purchase. The only complaint I have is the remote doesn’t doneverything the cable remote can do, Ex fast forwarding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a wonderful experience buying a TV and an Apple Watch today at Best Buy! The two Salesmen were so knowledgeable and friendly! Thank you so much for a great experience! I will definitely be back!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this television after seeing the beautiful image quality inn store. Got it home and set the television up (the instructions suck). After turning on the television I noticed 3 dead pixels grouped together near the bottom center of the screen. Needless to say this will be going back for an exchange.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very pleased, good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited for the price to drop below 2K$ and glad I did. I could have gotten a 75", but I like the price and value of the QLED once it came down in price. Easy integration with my Samsung sound bar and other existing equipment. Neftflix in particular loads much faster than my previous non-4K Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television!! I went in with a certain budget for a television When I went in to physically to shop, I seen the picture on this television I spent $1000 over budget because of the 4K picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Nice TV for Bright Rooms with windows.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the QLED for one reason. To stop reflections in a bright room. This TV is perfect for this application. Very Bright and no reflections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Picture Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with this purchase. The QLED technology is spectacular. I highly recommend pairing the TV with a sound bar or sound system to complete the experience. I would recommend this to friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV & receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I have 4 stars is that the channels do not show the crisp detail you see on the same model in the store. We were told that's because the stations don't broadcast in hi - def like the videos in the store. But we're very pleased with Samsung. It's our 2nd one and I can recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    TV failed within one month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fabulous... but snap crackle and pop and the TV is dead.. Hopefully, to be replaced...

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hi Jack

      Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
      Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.
      -Samsung Ambassador Samsung

  • Rated 5 out of 5 stars

    NO GLARE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had terrible glares before with our old tv and this tv is so bright we can have all our lights on and not have any glares on the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I checked reviews and found good reviews about this TV. I then purchased the tv and have not been disappointed. It’s been two weeks since my purchase and haven’t found one bad thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shoped around before buying this and found that Best Buy had the best price and the best service around. I will be back to buy others products when i need something for my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV ,love hidden cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the TV to put above our fire place. We wanted to be able to hide all controls five feet away out of sight. with the small cord from the TV to the control box it work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for the Super Bowl. Eagle and Patriots. Of course I am an Eagles fan couldn’t have asked for a better viewing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting for many years to upgrade my TV. When this TV (last years model) went on clearance, I got a great deal on it. I am very pleased with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In addition to the tv itself, the two installers from the Geek Squad were wonderful. They were knowledgeable, polite, professional, and very neat and considerate.

    I would recommend this to a friend
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