Customer Ratings & Reviews
- Model:
- QN65Q7FAMFXZA
- SKU:
- 5754305
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the picture quality, color, easy setup, remote control, price, and design of the 65" Class - LED - Q7F Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the great TV and picture quality, fantastic color, easy setup, and nice remote control. Some customers, however, have concerns about screen issues and the TV being expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Died after 18 months - but Samsung is AWESOME!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love Samsung TV's - we have 4 of them. We bought this 65" QLED and loved the picture quality. But 18 months later, it started auto-rebooting, then popping and crackling, then wouldn't show any video. It was dead. We were out of warranty, but Samsung stood behind its product (and us!) and is replacing all of the parts at no cost - we just have to pay the labor. Any manufacturer can have this kind of failure, but very few would do such an honorable thing, so we continue to be supportive of Samsung products. This was a good test of the quality - not of the product - but of the vendor, and Samsung passed with high marks.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Picture When It Worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had an amazing picture when it worked for the first month. I purchased the TV from Best Buy in Valparaiso on 2/24/18 and a month later, the TVs picture began solarizing. The picture is awful now. I have had Samsung on the phone repeatedly and they have been out twice to fix and to no avail. Now the technician will be out for a third time next week. So basically for about a month we have had no TV after spending $2700 on this thing. I’m VERY upset about this. I cannot believe that I bought “the top of the line technology” as I was told from the Best Buy staff in store, and a month later it went out! Unbelievable! I want this TV replaced with one that last more than a month!
No, I would not recommend this to a friend Good tv the LG has a more concise picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is brighter than the lg though and for 65 inches it’s pretty good
I would recommend this to a friendNice TV. I would like it to be a bit brighter.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. I would like it to be a bit brighter. I have it in a farily lit room.
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, the geek squad did a great job of installing and explaining
I would recommend this to a friendNice t.v.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.T.v. is nice but picture does not look anything like in the store.
I would recommend this to a friendNice picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I don’t like is there are no inputs on the back of tv
I would recommend this to a friendGreat for movies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As for cable tv it looks the same as all the others.
I would recommend this to a friend- Pros mentioned:Picture quality
Substandard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely hated Qled read reviews always been a Samsung buyer. One Connect doesn't connect to surround sound or the cable box. Would get picture no sound. Very frustrating!!! Took it back for the Oled much happier no connection problems better picture quality easier on eye strain. Love love Oled!!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Angel,
Thank you for purchasing the Samsung 65" Class Q7F QLED 4K TV and for bringing your concerns to our attention.
I apologize for the unfortunate experience you had in trying to fix the faulty OneConnect box.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
TV went out in 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television was home for three days when the picture went out. Had some flickering issues. Did not exchange for another QLED.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .KETKMS,
Thank you for purchasing the Samsung 65" Class Q7F QLED 4K Smart TV. I am sorry to hear that you are experiencing flickering issues.
Samsung is committed to providing the best possible product experience, quality, and value. We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.
-Samsung Ambassador
Would not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced and replacement did not work either extremely disappointed in this TV replaced with a LG and it is remarkable
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kathy,
Thank you for your review on this Samsung Q7F QLED Smart TV. I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and we will document your concerns for future improvement.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
- Pros mentioned:Color, Picture quality
Great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a great picture, color and features. Would recommend it highly.
I would recommend this to a friendBrand response from MrSamsung
Posted .dmol1397,
Thank you for purchasing this Samsung Q7F QLED 4k Smart TV. I am glad that you are happy with the viewing experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Pros mentioned:Picture quality
Absolutely shart picture!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That's only when it works correctly. First week was great. Then had to call the geeks to try and repair. They eventually replaced it with a new one. New one worked great for about a month. Called the geeks again. They tried their best and ended up replacing with another. Would you believe it happened again!! Ended up exchanging it for a Sony 75".
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Great Picture but it cuts out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but every couple of minutes it flickers orncuts our. I will Be returning this today.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bwilliams,
Thank you for purchasing the Samsung Q7F QLED 4K Smart TV. I am sorry to hear that you are experiencing sound cutout issue.
Samsung is committed to providing the best possible product experience, quality, and value. We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Decent color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent color but not great. Clarity could be better. The color is the same as standard 4k
I would recommend this to a friendWorked for 1 and 1/2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off this thing cost a lot of money. It worked great for 1 and 1/2 years. Then literally I turned on the TV and there were green vertical lines all across the screen. There were also horizontal black lines from the right side to the middle of the TV. The picture did play in the background. I followed the trouble shooting guide, no difference. So I called Samsung gave them a date and time to call me back after being prompted. When I explained the problem to the tech she had me do the troubleshooting process again with the same results, As she told me my TV needs service it started flashing and turned off and will not turn back on. I told her a TV that cost 2 grand should last longer than 1 and 1/2 years. She said sorry there is nothing they can do. I will never buy a Samsung TV again.
No, I would not recommend this to a friendAwesome tv for a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing a Samsung 65" 8 series tv that after four days had a blue line show up on the left side of the screen. I upgraded to this tv which was an awesome tv for a little over a week. Came home from work turned it on to find no picture at all. After several calls to Samsung and 200 miles in multiple trips to best buy. I ultimately came home with a very nice LG tv. Three separate Samsung products I purchased within a one month period malfunctioned. (2 tv's and a soundbar) Samsung lost a customer for life. Very disappointed
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .tunesforcar,
Thank you for purchasing the Samsung 65" Class Q7F QLED 4K TV and for bringing your concerns to our attention.
I apologize for the unfortunate experience you had with the two TVs.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Great picture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hdmi arc feature does not work with an added sound bar.
No, I would not recommend this to a friendToo much TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too high of quality for my provider(s). !!!!!!!!!!
I would recommend this to a friendGreat TV with A few Defectives
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't turn on the tv, and have to un plug the power every time to get it to turn on again. Not the type experience you're expecting from the premium price that I paid.
No, I would not recommend this to a friend