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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 423 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, color, and easy setup of the 65" Class - LED - Q9F Series - 2160p - Smart - 4K UHD TV with HDR. They describe the picture quality as outstanding and the colors as fantastic. Many also appreciate the simple setup process. While some find the TV to be expensive, many believe it is worth the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 423 reviews
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased TV with HK 800 series soundbar: what an awesome combination. Remote is so sleek and small that it often ends up between the sofa cushions. Single wire functions for all TV connections, including power and was long enough for us to use when mounting TV above our fireplace while placing the control box in a separate media cabinet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a great TV easy to set up best picture I’ve ever seen.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Working great now first TV I had quit working afty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Except for the initial breakdown picture looks great, set up was easy and like the quick connect feature

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great on this TV. Only thing I would say is if you don't have a lot of space for the box this TV comes with for hookups, get the "8" version instead, it doesn't have the box. Mine had to be placed on the wall inside the mount so I lost some motion in the mount. It's fine but probably wouldn't have gone with this TV because of that.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful depth and picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has the best picture I have seen. The system works great and has wonderful apps and features. It is a bit on the spendy side but worth it if you can afford it. Gaming is excellent on it! Having the one connect box and the no gap wall mount is an awesome must have!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Good TV!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this TV to compared along with a LG OLED C8. While this TV is great, I returned it and kept the C8. For me, the deeper blacks and the installed speakers made the C8 a better choice for me. You can't go wrong with either TV. I wish I could have kept both.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is beautiful. The picture quality is amazing. My only regret is that I didn’t order it online. They didn’t have it in stock at my local store. My second favorite wasn’t in stock either. I wanted to take it home that day, that’s why I went to the store. I waited a couple days just to go to the store. Just another reason to buy online.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    High quality TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm always a bit skeptical spending a lot of money on a television. However, this is one purchase I didn't think twice about. Samsung quality is obvious from the moment it powers up. Clear, crisp images with an easy to use remote. I highly recommend this product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Superb picture quality.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung strikes out again. This replaced my 65" curved panel and the mounting has changed yet again. I was not notified the power supply was separate and had no place to mount it. It is the size and weight of a large brick. The mount had now been place higher on the tv so when put up it sets lower on the wall. Putting it up requires a lot of engineering. I was certainly no pleased with all the work I had to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great pic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up and setup Beautiful picture Great

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture only a few bugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is every thing I want it to be. Only problem I will turn on the TV and it will shut its self off randomly in the first 5 min every now and then. Also some times when I turn on my TV it keeps asking me to select a background and the screen dosnt look right till you back out of the random reset. I only complain about the problems because at its price it should not have the problems that I'm experiencing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV for movies and sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture, easy to navigate, great sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Hdr

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What did you expect from Samsung. To go along with my Bose Solo Sound Bar, I needed a next-gen TV with HDR. This did the trick. I still have the first 9000 series TV that Samsung came out with a few years ago but am working away from home so bought this one. Just love it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Just a few issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me first start off by saying the picture is amazing. Especially with a 4k Blu-ray DVD. The issues I am having, however, is the Hulu App is very glitchy. Another thing is when I am watching something on TV all of the sudden the TVplus App opens up for no reason. Lastly, if you have subtitles on and there is a dark screen, the letters really fade in and out. Other than that, I really love the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic clarity and color!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my 6-year old 55" Samsung hoping I would be able to notice the difference. Wow! I could not be more pleased. The set-up was simple and the results are amazing. The whole process was extremely intuitive, No doubt about it, the time I took to research was time well spent.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 3 out of 5 stars

    Good tv, could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality and variety of colors on this tv is great. But the judder you experience is horrible and needs to be fixed by Samsung. If you turn on motion plus it fixes the judder but creates artifacts on the screen! Also the settings menu is a little wonky

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Phila,

      I am sorry to see that you are not completely satisfied with the performance of your Q9F TV.
      You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus -Custom.

      For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
      We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport
      You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
      -Samsung Ambassador Samsung

  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors pop, the size is perfect...no distortion even when viewing from an angle.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Film excellent 4Kexperience on new 4K TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little apprehensive about this TV, but once I got it home ,set up by Geek Squad ,I'm amazed and awed by the picture quality and the whole 4k experience. Samsung comes through once again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can afford it, BUY IT! This is a wonderful TV with a wonderful picture and pretty good sound. The smart functions are top notch and I cant wait till the I-tunes software update. The smart remote is awesome and I love how it auto programs itself. This is the best TV I've ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Picture is Amazing Everyone Loves It. Yeah It's pricey But You won't be disappointed in the quality. I've hardly had much time to put my Ps4 On it because the Family takes over the Tv But it does bring out the quality in Gameplay as well.

    I would recommend this to a friend