Customer Ratings & Reviews
- Model:
- QN65LS03FWFXZA
- SKU:
- 10517830
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Great framed TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and looks great. We bought a high-end frame. Be sure to allow for the extra height and width of whichever frame you choose - some only add a little bit some add a lot.
I would recommend this to a friend- Pros mentioned:Picture quality
Frame tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. Great for reducing glare.
I would recommend this to a friend Exceeds Expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer Service, friendly, professional and knowledgeable. Always satisfied when I purchase from Best Buy!
I would recommend this to a friend- Pros mentioned:Picture quality
Great tv for bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, quality is great. So many features to explore
I would recommend this to a friend Poor quality, terrible Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very expensive fairly basic TV if you are our purchasing it for its picture frame appearance and art store….look elsewhere. In order to mount the TV on the wall you need a recessed electric outlet, but no one at Samsung can tell where to put it so that it doesnt interfere with the wall mount. The 2-year free art store subscription does not work and this is a problem that they cannot seem to resolve. They say you can use your own photos instead, but their app to do so doesn’t work, uploading a single low profile image crashes it. The samsung TV does not work with comcast/xfinity services so if they are the only cable orovider in your area you will be paying them for stuff you cannot use. The samsung software does not play well with apple TV or Roku and constantly tries to be the home screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wanted2loveit,
We appreciate your review of Samsung’s Frame Pro TV. So we can better understand the issues you’re experiencing and provide you with assistance specific to your setup and overall scenario, please reach out to Samsung Customer Support at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.
~ Samsung Specialist
Very Happy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV! and Easiest pick up process with the team at Best Buy!
I would recommend this to a friendFrame TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV but a little misleading that you biy a "frame" tv and it does not come with a frame
I would recommend this to a friendGreat Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb customer service in the store. Precise installation of wall mounted television. Prompt delivery and clean up. Most strongly recommend.
I would recommend this to a friendAmazing Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. It has gorgeous artwork and a lot of it to choose from.
I would recommend this to a friendGood in concept; poorly executed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic when it works, but if you use it as an entertainment hub, with a sound bar, cable, etc. it is complex and will require complete reprogramming if you have a power failure. If you are not into “IT” don’t get this unit. I regret buying it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelB,
We appreciate your review of Samsung’s Frame Pro TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Love the Picture Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but the frames are so expensive…I would definitely buy a Samsung again and I’m thinking about getting the 75in…
I would recommend this to a friendGreat addition to our in the city condo.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pieces of equipment for our condo in the city and we don’t have to have a cable provider.
I would recommend this to a friendGood but don’t need the frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a nice tv but the whole frame\painting thing is kinda useless. The frames are way too expensive. The only reason I bought this was because of the zero connect.
I would recommend this to a friendGreat choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for the ultimate picture frame TV, this is it.
I would recommend this to a friendGreat team
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed the tv yet but I’m excited to have it installed! Very knowledgeable staff!
I would recommend this to a friendGreat tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, love the unlimited art setting. Changed our living room completely!
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful design and great quality. I high recommend this TV.
I would recommend this to a friendBest Buy Customer Abuse!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent $3,000 worth of stuff (TV etc) BACK to Best Buy as the organization and communication as well as customer focus is THE worst in the big box retail industry!! In order to save a few dollars they have cut all ways for the customer to call the store direct and they do not even have a way to talk directly with Geek Squad who installs Unless it is something small and inexpensive, I would not shop Best Buy. They are playing small ball. I will also be communicating the terrible experience on Social Media. The store rep was great but it ends there!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatrickB,
It appears your 1-star review for the Samsung Frame Pro TV is based on your experience with Best Buy, and we’re sorry to hear that. We recommend contacting the store directly to share your feedback.
If you need help with the TV itself, Samsung Support is available at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Great idea....when it works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is very good and the art looks fantastic. But I'm ready to rip this piece off the wall and smash it. It constantly require the TV to be unplugged to reset it....which is nearly impossible while mounted on a wall with the outlet behind it. I would highly recommend trying something different. This "technology" isn't ready yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeMe,
It’s unfortunate to hear you’re experiencing issues with your Frame Pro TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Great Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT SERVICE FOR THE STAFF. WILL CONTINUE TO BUY FROM BEST BUY.
I would recommend this to a friend
