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Customer Ratings & Reviews

Your price for this item is $1,900.44
The comparable value price is $2,199.99

Customer reviews

Rating 4.4 out of 5 stars with 128 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 128 reviews
  • Rated 5 out of 5 stars

    Amazing television

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! And well worth the price! Super easy set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound. Great for reducing glare.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks like a painting.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful TV and looks great on the top of the fireplace!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was timely and the frames was extremely well packaged. The antique gold really sets off the game TV . Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! and Easiest pick up process with the team at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, quality is great. So many features to explore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeds Expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Customer Service, friendly, professional and knowledgeable. Always satisfied when I purchase from Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frame TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV but a little misleading that you biy a "frame" tv and it does not come with a frame

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good in concept; poorly executed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic when it works, but if you use it as an entertainment hub, with a sound bar, cable, etc. it is complex and will require complete reprogramming if you have a power failure. If you are not into “IT” don’t get this unit. I regret buying it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      MichaelB,

      We appreciate your review of Samsung’s Frame Pro TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
      • Live Chat
      • Manuals, Software, & Warranty Info
      • Creating a Service ticket

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb customer service in the store. Precise installation of wall mounted television. Prompt delivery and clean up. Most strongly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Framed TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the quality and aesthetic! I’ve mounted this TV in my living room and my guests have complimented me on how nice it looks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fine Art at its best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    65" is a Beautiful TV! This is our second one. The artwork looks amazing. With a DECO frame, you truly can not tell that it is a TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to our in the city condo.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pieces of equipment for our condo in the city and we don’t have to have a cable provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frame TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Quality is there and the frame make it look awesome

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality, terrible Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very expensive fairly basic TV if you are our purchasing it for its picture frame appearance and art store….look elsewhere. In order to mount the TV on the wall you need a recessed electric outlet, but no one at Samsung can tell where to put it so that it doesnt interfere with the wall mount. The 2-year free art store subscription does not work and this is a problem that they cannot seem to resolve. They say you can use your own photos instead, but their app to do so doesn’t work, uploading a single low profile image crashes it. The samsung TV does not work with comcast/xfinity services so if they are the only cable orovider in your area you will be paying them for stuff you cannot use. The samsung software does not play well with apple TV or Roku and constantly tries to be the home screen.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Wanted2loveit,

      We appreciate your review of Samsung’s Frame Pro TV. So we can better understand the issues you’re experiencing and provide you with assistance specific to your setup and overall scenario, please reach out to Samsung Customer Support at 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also reach our LiveChat team by selecting the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    Outstanding Quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic TV - we absolutely love it and it looks great hanging over our fireplace!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t installed the tv yet but I’m excited to have it installed! Very knowledgeable staff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the new Samsung. Love the look of being able to have art on my Home Screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for the ultimate picture frame TV, this is it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Luxury TV art piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look great! Good quality! We like it. Good investment

    I would recommend this to a friend
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